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Not allowing heavily pregnant woman to use a loo

665 replies

pelvicfloorisnomore · 08/10/2024 10:38

I’m imminently due my third baby and have a massive bump. Popped to the local coop post school run and as I was checking out was desperate for the loo. My pelvic floor is pretty shot from previous 2 kids, the baby had dropped during the school run walk so I was feeling like I could not wait. The store was empty bar a couple of pensioners. I asked if I could use the staff loo as desperate, there are no other loos nearby and I was unlikely to make it the half a mile home in time. The member of staff said no against policy and I soiled myself before I even made it the front door of the shop. Completely humiliating and had to walk home like that and could have been avoided if a little kindness shown.

AIBU to expect some flexibility in branch policy to accommodate for those in need? It hardly fits with the coop key value of caring for others.

OP posts:
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Needmorelego · 08/10/2024 20:07

@wombat15 not that it's your business but I often also have to find toilets quickly while out and about but I know not to ask staff in shops because I know the simple logistics of there being a member of staff available to escort me is unlikely.
To me that just seems so obvious. Sales staff can't leave the sales floor of a shop when the shop is open. Does that need to be explained to the regular public? It seems just so obvious.
Maybe it isn't 🤔

Needmorelego · 08/10/2024 20:02

@wombat15 no I don't know if that was the reason in the OPs case but I do know that many many retailers are running on incredibly small amounts of staff.

HeliotropePJs · 08/10/2024 20:02

I understand that there may be reasons they'd rather not, but it's a shame we're living in a time when people can't use common sense, in addition to demonstrating a basic level of compassion. If someone's standing in your shop or other business and seems desperately in need of a loo, I'd rather bend the rules than have them lose control of their bladder (and then possibly have to clean up after them).

wombat15 · 08/10/2024 20:00

Needmorelego · 08/10/2024 19:51

@wombat15 forget about the insurance thing. Let that go 😂
The majority of the time it will be because there simply isn't enough staff to escort someone to the backshop and leave the shop floor understaffed.

You don't know that and even if it was the case why not just say that to OP? I just find it quite bizarre how people are so willing to defend the staff when they don't actually know they had a good reason and also to have a go at OP.

Needmorelego · 08/10/2024 19:51

@wombat15 forget about the insurance thing. Let that go 😂
The majority of the time it will be because there simply isn't enough staff to escort someone to the backshop and leave the shop floor understaffed.

Sixteenandfourteen789 · 08/10/2024 19:50

DragonGypsyDoris · 08/10/2024 19:39

If they let pregnant women use the staff toilet, then why not young children? And pensioners? And people with health conditions? So it has to be 'no' to everybody. And that's without the security concerns and the need for you to be accompanied.

If there is so much demand from all of these diverse groups then all the more reason to invest in customer loos!

wombat15 · 08/10/2024 19:49

Fluufer · 08/10/2024 19:10

But how do you know it's not a fact? You haven't provided any evidence either.

I know it is not fact because no company would have insurance that only covered the public in public areas. Why take the risk? Also, as many posters have pointed out some shops will let the public use toilets in some circumstances including the coop. That wouldn't happen if no insurance.

wombat15 · 08/10/2024 19:46

DragonGypsyDoris · 08/10/2024 19:39

If they let pregnant women use the staff toilet, then why not young children? And pensioners? And people with health conditions? So it has to be 'no' to everybody. And that's without the security concerns and the need for you to be accompanied.

They often do let young children and people with some medical conditions use them. I used my discretion.

DragonGypsyDoris · 08/10/2024 19:39

pelvicfloorisnomore · 08/10/2024 10:38

I’m imminently due my third baby and have a massive bump. Popped to the local coop post school run and as I was checking out was desperate for the loo. My pelvic floor is pretty shot from previous 2 kids, the baby had dropped during the school run walk so I was feeling like I could not wait. The store was empty bar a couple of pensioners. I asked if I could use the staff loo as desperate, there are no other loos nearby and I was unlikely to make it the half a mile home in time. The member of staff said no against policy and I soiled myself before I even made it the front door of the shop. Completely humiliating and had to walk home like that and could have been avoided if a little kindness shown.

AIBU to expect some flexibility in branch policy to accommodate for those in need? It hardly fits with the coop key value of caring for others.

If they let pregnant women use the staff toilet, then why not young children? And pensioners? And people with health conditions? So it has to be 'no' to everybody. And that's without the security concerns and the need for you to be accompanied.

tuvamoodyson · 08/10/2024 19:23

pelvicfloorisnomore · 08/10/2024 10:47

How could I plan better?

I live in a small town. I went to the loo immediately before the school run. I don’t have access to a car during the week as my husband uses it to commute to work so my only means od transport is to walk the kids to school and was just picking up some milk before returning home. There are no public loos. The staff in that coop see me several mornings a week picking up staples. I don’t normally need the loo on the school run but the baby dropped.

What difference does it make that they see you several mornings a week? You don’t work there!

Fluufer · 08/10/2024 19:10

wombat15 · 08/10/2024 18:59

Lots of posters have stated it as fact.

But how do you know it's not a fact? You haven't provided any evidence either.

McGregor33 · 08/10/2024 19:03

A lot of our shops here have the same rules however a manager can usually decides to overrule. I’ve been allowed when pregnant, just after having baby and also for nappy explosions. My older children have been allowed also once managers approve.

Usually the staff member says they can’t allow due to insurance but they’ll seek approval from manager and it’s allowed.

So sorry this happened to you 😭

McGregor33 · 08/10/2024 19:03

A lot of our shops here have the same rules however a manager can usually decides to overrule. I’ve been allowed when pregnant, just after having baby and also for nappy explosions. My older children have been allowed also once managers approve.

Usually the staff member says they can’t allow due to insurance but they’ll seek approval from manager and it’s allowed.

So sorry this happened to you 😭

eggandonion · 08/10/2024 19:01

I live in a town with about 15000people...I have a choice of 2 supermarkets which deliver and aldi and lidl which don't. Both supermarkets have toilets. Lidl staff allow access to a staff area...not in goods inward.
The next town has about 5,000 inhabitants and is quite spread out. It has a small supermarket, a cafe which does allow access to toilets. Pubs not open in the morning. Schools can be quite a distance from housing. No public transport. I can imagine op lives somewhere like this. Except the small supermarket staff seem likely to be understanding.

sparkellie · 08/10/2024 19:00

Didshejustsaythatoutloud · 08/10/2024 15:36

It is ALWAYS at the managers discretion and I chose to allow persons shopping in my low budget supermarket to use our facilities accompanied by staff.
Nothing to do with insurance

I'm going to hazard a guess that you don't live somewhere where your staff are likely to end up in a dangerous situation because of that choice? Because when you have to make that decision for someone else (as a business as big as the co-op does) you have a duty of care to protect your staff.

wombat15 · 08/10/2024 18:59

Needmorelego · 08/10/2024 18:47

@wombat15 I can't be bothered to read back 21 pages but I think the first mention of insurance was "it's probably because of insurance". I don't think people were stating it as fact - just giving a maybe.

Lots of posters have stated it as fact.

since1986 · 08/10/2024 18:49

pelvicfloorisnomore · 08/10/2024 10:47

How could I plan better?

I live in a small town. I went to the loo immediately before the school run. I don’t have access to a car during the week as my husband uses it to commute to work so my only means od transport is to walk the kids to school and was just picking up some milk before returning home. There are no public loos. The staff in that coop see me several mornings a week picking up staples. I don’t normally need the loo on the school run but the baby dropped.

Get a home delivery from another supermarket. If you're shopping daily at the coop you can deffo afford that. You'd probably be able to even afford a 2nd car if you shopped somewhere else 🤣

Needmorelego · 08/10/2024 18:47

@wombat15 I can't be bothered to read back 21 pages but I think the first mention of insurance was "it's probably because of insurance". I don't think people were stating it as fact - just giving a maybe.

buffyajp · 08/10/2024 18:42

grannypants22 · 08/10/2024 17:45

Some cunty comments of the highest order on this thread.
Yes insurance, bla bla bla. There is a reasonable explanation for it but to stick the boot into the op when she's had such a horrible experience is vile.
Having had urgency issues in the past I know only too well the sheer panic of needing the loo and not being able to access one and knowing that if you don't find somewhere quick you're going to be in a horrible, humiliating situation.
Some of you have clearly had a huge empathy bypass.

The only cunty comment as you so charmingly put it is from you. God forbid anyone on here can have an opinion that you don’t agree with. I’ve had four kids and have a weak bladder myself but I wouldn’t expect a staff member to risk their job for me. That’s not acceptable. That’s why at the end of my pregnancies I wore maternity pads in case of leaks. I’m getting fed up of seeing comments having a go at posters just because they don’t automatically agree with the op, even if they are pregnant.

NeedToChangeName · 08/10/2024 18:39

TartanPJs · 08/10/2024 12:46

This thread has just reminded me how glad I am that I don't live in the UK any more.

It's a bit of a tangent, but last night I was talking to a client who is a primary school teacher, and previously worked in London. I was asking her about the differences. She said the relationships between staff and children are just much warmer here. If a kid is upset she can give them a cuddle. And I'm very glad to live somewhere where regulations don't stop my child's teacher being able to comfort them when they need it. But of course in Britain everyone would be yelling 'safeguarding!'

Edited

Everybody wouldn't yell "safeguarding!" I have fond memories of sitting on my teacher's knee to read in primary school, or Santa's knee in a shopping centre, and I'm rather sorry we live in a world where that's frowned upon now

wombat15 · 08/10/2024 18:33

Fluufer · 08/10/2024 18:26

How do you know it's incorrect? Are you co-ops underwriter?

Nobody has provided any evidence that it would not be covered by insurance and it would make no sense. Why would a shop risk not being covered?

As plenty of people have pointed out shops do let the public use the toilets if they have a medical need or other specified reasons. That includes the Co-op.

Fluufer · 08/10/2024 18:26

wombat15 · 08/10/2024 18:25

Because every other post incorrectly gives it as a reason.

How do you know it's incorrect? Are you co-ops underwriter?

wombat15 · 08/10/2024 18:25

Needmorelego · 08/10/2024 18:15

@wombat15 you seem obsessed with the insurance thing.
Why?

Because every other post incorrectly gives it as a reason.

wombat15 · 08/10/2024 18:24

KnottedTwine · 08/10/2024 18:06

But that is literally the meaning of "jobsworth". It's more than my job's worth. So if I let you do X, I will lose my job, and therefore my job is worth more to me than doing that thing is to you.

A jobsworth is someone who says that it is more than their job's worth in order to be uncooperative, or obstructive or unhelp. It characterises one who upholds petty rules even at the expense of effectiveness or efficiency. The Oxford dictionary defines is as "A person in authority (esp. a minor official) who insists on adhering to rules and regulations or bureaucratic procedures even at the expense of common sense.

betterangels · 08/10/2024 18:22

nappyvalley1992 · 08/10/2024 16:45

"When I worked retail, I wasn't not allowed to "bend the rules", ever. I would have lost my job if found out. Sorry, but that's not a chance I was going to take, nor is it something I would expect from a shop staff as a customer"

To be honest I would be happy losing that job on principle if they had that attitude.

Says someone unlikely to be living payday to payday.