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AIBU?

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Original poster

AirBnb not cleaned - AirCover experiences?

33 replies

Happygogoat · 04/10/2024 19:14

Hi
i have arrived at an AirBnb and it is not cleaned from previous guests - think unmade beds, wet dirty towels everywhere, stuff in sink, no sign of the “welcome goodies” referred to.
I immediately contacted host with pics and they apologised and said the cleaner would be there soon to sort it out and “work around me”. I have 3 kids 5 and under to get to bed including an overtired baby going mental now.

I hadn’t got as far as thinking about resolution, we just need somewhere to sleep tonight but the host said “I’m so sorry and we will offer you 10% off your next stay”.

AIBU? My next stay?! This area is a tourist spot but I am here for a specific reason not likely to come back. And 10% feels very little for this inconvenience?

I calmly explain that didn’t sound suitable to me but left it there. AIBU? Should I try to resolve this directly or via Airbnb, does anyone have experience of this? In my mind having this first night refunded is more like what I had in mind.

OP posts:
averylongtimeago · 04/10/2024 19:28

I'm also a host with Air- this just isn't on. I get repeated reminders from Air if I have guests arriving in the next week/ days/ hours- did you have a message from the host with an arrival time and details of where to get the keys?
If I had made that mistake (or my cleaner just hadn't turned up) I would at the very least refund the first night and arrange a nice gift (wine and a meal at a local restaurant for example).
You are probably stuck there for tonight, but if it's not put right, you would be within your rights with Air to ask to be relocated to a different property at the hosts expense.

Original poster
Happygogoat · 04/10/2024 19:26

Thanks for replies so far. That’s what I was thinking. It’s a 3 night booking. So this night and the cleaning fee refunded is what I’m after I think. The place is otherwise perfectly suitable and as described but grrrrr

OP posts:
Aquacitra · 04/10/2024 19:24

I'd want that nights stay refunded at the very minimum. I'd ask her for that and then escalate if she doesn't agree.

Fizzleaway · 04/10/2024 19:23

Plus I’d be giving a 1 star rating for the cleaning, the lack of gesture and the inconvenience

Fizzleaway · 04/10/2024 19:22

10% off the next sale is a joke.

Id want my cleaning fee refunded at a minimum as well as some money off the stay for the inconvenience.

CeciliaMars · 04/10/2024 19:20

Yeah I'd be really annoyed about this too. As an Airbnb host, you get loads of reminders about guests coming. How long are you staying? I'd maybe ask for the first night and the cleaning fee to be waived. You might have to deal with Airbnb itself. I'd also leave a very stinky review! Poor cleaner - not their fault. Hope you get the kids settled.

Jc2001 · 04/10/2024 19:20

I'd say 10% off your next stay doesn't even come close. Why the hell would you be thinking about going back there right now?. It's this holiday that's been massively impacted not the next one. You need compensation for this holiday. I'd be wanting a couple of days worth of refund. The whole point of renting a cottage is that it's all taken care of and turning up to a house that's unclean and unmade is totally unacceptable.

Get onto Airbnb if necessary.

Original poster
Happygogoat · 04/10/2024 19:16

Updated to add that the (lovely) cleaner had just arrived and explained that the host contacted her in a hurry to ask if she could come and do the property short notice “because they have a booking”. I booked this in January!!

OP posts:
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