AirBnb not cleaned - AirCover experiences?

Airbnb are just an advertising and booking platform. They do not care inspect the properties. Sounds like a genuine mistake but do not accept 10% off next visit. You should ask for 1 night and cleaning fee reduvmction minimum.

Did you come to an agreeable resolution op?

Sounds like the cleaning person let them down
as a host I would be mortified and treating you to a dinner out and refunding the whole stay or at least one night and cleaning fee

I've had too many issues with Airbnb, I won't use them plus there's the issue with using buildings that should have permanent residents. I only use booking.com for hotels and proper b&b's as in ones that are mini hotels basically.

Uncleaned, no towels, no power, heating not working, but worst of cancelling long standing bookings 2 weeks out when it's too late to find anything else and flights paid for. Airbnb central office are useless saying it's the hosts fault, yes but how do you enforce them to behave reasonably

We had a bad experience with booking.com that really put me off. I feel much safer with air b and b and the review system is usually pretty accurate in my opinion. We always go for high ratings consistently and have never been let down. Booking. Com feels a bit more random

You say this like air BnB is a big corporate running all the sites. Air BnB is merely a platform like booking.com that enables individuals to list their properties.
The vast majority are excellent, but like anything there will be a few poor ones. Equally there are poor guests I had some turn up 2 hours early and then act very entitled when I was still cleaning when they arrived.
OP give an honest review and be honest about your stars. It will contribute to their rating and if there average drops below 4.8 they will loose their superhost status.

I'd definitely expect a refund on the first night!
Personally I always go via Airbnb or the platform but if they proactively offer some cash then fine. But otherwise I prefer it all above board in the app so I can use them for additional leverage

That's a really difficult start to a holiday. Especially with kids.

I think you're supposed to call Airbnb if an issue like that arises, as they often have alternative holiday places. You've been unlucky-I've done a ton of Airbnb and never had an issue.

Airbnb are not rubbish though. What ever reason you have for hating them (and I get some of the hate around the wider issues of the impact on the local communities, house prices etc.) but the quality of service for the vast majority of stays isn't one of them.

Feel free to call out the real reason you don't like them rather than conflating that with poor service. My experience has always been good.

We had similar happen just this week. Arrived in Portugal, lovely villa but hadn't been cleaned.
Contacted the host. Cleaners arrived within 30 minutes and an immediate 25% refund (without asking)
I left an excellent review as the problem was sorted so quickly.
We arrived at 3pm and the place was spic and span by 5pm.

You should not try and resolve directly - all messages should be via the app so there's a paper trail.

Something like that happened to DH once when he was staying in an Airbnb for work. He arrived and found it messy and uncleaned. Got in touch with the host who apologised, booked him a room in a nearby hotel for that night and it got cleaned the next day. Can’t remember whether he got any money off for it as well.

Yanbu. Who gives 10÷ off something you never book again

Oh heck, what a start to your holiday! Thank goodness for the wonderful cleaner, and hopefully you'll enjoy the rest of your stay. That host's casual attitude is despicable and I hope you can report him to AirBandB. You should get at least one night refunded, not ten per cent off a next time which obviously will not happen.

Air b and b are generally fab! Don’t agree they are rubbish at all and we have stayed in loads

That is such a one star service. Hence why air bnb are rubbish.

I gave a 4* review and commented positively on her availability and speed to resolve an issue.

This happened to us the host refunded the cleaning fee and sent someone within a hour.

I've stayed and loads of Airbnb and private accomodations and have had overwhelmingly good experiences. I've had far more issues with big holiday companies.

and this is one of many reasons not to book air b&c private accomodation.

hope you are able to resolve if. tell the host you expect money off your current stay.

10% off next stay? They must be joking.
1* and a complain to Airbnd.

I'm an Airbnb/booking .com/VRBO host. I'd be completely mortified if some one arrived unexpectedly and tbh would probably not charge you at all to make up for it if only a 3 night stay. You get sooo many reminders especially with Airbnb of guests imminent arrival, that's unforgivable.

This happened to us when we arrived at a self-catering property in Northumberland at half-term last October (not Airbnb). We contacted the owner who was horrified, apologised profusely and arrived within an hour with three of her friends to do the job herself. It didn't occur to me to ask for compensation, BUT we discovered the situation when we arrived at 4.30pm, and we didn't have small children or babies with us, and hadn't paid a separate cleaning fee. She left us two bottles of Prosecco rather than one.

I suppose it depends when you arrived - 4pm is different from 7pm - and what you think is reasonable. I would agree that waiving tonight's fee would be appropriate.