Was the Subway Sandwich Artist being unreasonable?

If you order ahead at our subway you def don't stand in the queue you go straight to the till and they go get your ready made order from the back bit behind the main kitchen area.

For all those saying it needs to be made fresh - it is - fresh to the time you select as your pickup time on the app.

Too right, the unwritten judgement is evident.

I'm sure it makes her feel good to be better than others

But that’s not my point, it’s an awful system, the point is they still manage to give good service. There’s no reason why we can’t expect the same here,

A smile and polite service is hardly a performing monkey, it’s just called doing your job, like everyone else does.

Who would order online if they still had to stand in the queue like everyone else?

ME!!!

I'm on the spectrum and the idea of getting to the front of the queue in Subway and having to go through the litany of different choices, bread, type of bread, length of bread, sunflower seeds or not, what you want in it, is it vegetarian??? gives me the absolute horrors. And what order do you even do it in?

It's a running joke in my family that one of the things I've resigned myself to never being able to do is have a Subway.

OK so there's no chance I'll lie on my deathbed and wish I had just once gone and ordered a Subway. It's not that big a deal.

But thanks to the OP's thread I've realised there's even an option available for terminally awkward gits like me.

Put your teenage kids in their place.
Would you want someone as rude as you being antagonistic towards them.
My 19 year old ASD Grandson works in fast food ( PT ..he's at uni).. the stories he tells me about customers like you .. make me feel so sorry for him.

Oh not at all, sorry if mine did. Ours is about the same, maybe even a little bit less.

Well, their system is absolute crap an the rest of the world knows it is absolute crap tbf. We don’t want that.

I hope my tone didn't come across as hostile, wasn't meant to. It's £11.44 an hour, apparently.

Yes I am sure it is, I was just asking how much it actually is.

I agree with this. It’s also extremely annoying the way some almost burst out singing or keep asking questions when you just want a quiet meal. For tip. Just pay them properly.

There really was no need to keep going on at the poor guy OP. You got your sandwiches made fresh, just take them and leave! Yabu.

Still better experience than the last time I willingly ate at subway… as the person was wrapping my sandwich it sort of exploded onto the prep counter. I then watched her try to scoop all the fixings back into the bread.

Yeah, I wasn’t interested in paying for or eating a sandwich with fixings that contained sandwich droppings from a counter that was not exactly clean. Oh and I waited in line for about 30 minutes

Because they're forced to act like performing monkeys in the hope of getting tips to top up their meagre wage!

It’s more than waiting staff get in the US, yet I’ve never had poor or rude service there funnily enough.

It is in a meaningful sense. Living on minimum wage is incredibly difficult. Many minimum wage workers in the UK are also on benefits to top up their income so they can stay above water.

How much is minimum wage in the UK? I expect it’s not shockingly bad?

You are the customer, Subway is not cheep, and their customer service was terrible, you had every right to complain. So sick of this idea that we should be grateful for rude service.

You sound like an absolute weapon, cut the guy some slack. Min wage, shit conditions and high pressure at times. Hospitality really is a shit industry to work in at times and you are exactly the kind of customer that makes it so.

He was a bit rubbish regarding the meal deal thing and his communication whilst sorting it but all your questions were ridiculous so on the whole were far more unreasonable.

You clearly weren't interested in the answer and kept going on and on. Why would you expect a minimum wage employee to explain an app he has had no more involvement in designing than you? He probably thinks it's pointless too but can't say so. If you'd asked him to pass on your feedback, or even better spoken to head office, that would have been more understandable but all you did was hold up the queue to moan.

As someone whose worked in customer facing role for years I agree that there is more difficult / rude customers than there has ever been in my working life. Maybe the cost of living crisis has made people more irritable but its no excuse. The abuse I have recieved has taken a toll on my mental health.

Maybe a little more kindness and understanding OP.

was it beef ?
i like tuna subway

You were being pretty rude to someone on minimum wage. Unreasonable. And yes, you're overthinking it.

Shit must smell like roses to you.

Anyway op, I think you gave him a hard time. He was clearly flustered and was just saying anything so you'd leave him alone. I find customer service is practically non-existent these days so try not to get too bothered about things like this.

Side note, I never order subway online because then I can't get extra southwest sauce 😁

A cartographer - a chartist?
A toilet cleaner - a piss artist?