Go Ape refusing refund

Its a 2 hour slot to allow for all the extras as youve stated so why does the fact it took 20 minutes to do the briefing keep being mentioned when thats what the 2 hours is for. Each stage being approx 15 mins and you had over an hour in the treetops so youve had your moneys worth.

You also keep saying that its expensive but thats not really reasonable, you knew the price when you booked it and were happy to pay that amount. Just because you didnt like the experience doesnt mean the cost is now too expensive.

I think theyve been reasonable.

Gotta love an AIBU where the poster just wants people to agree with them.

You get 1 hour in the trees, but obviously it takes a certain amount of time to do each section. If you take too long to do 3/4 sections, then you can't fit the other one in, in the time you have available. Expecting a full refund despite this very obvious point is really, really fucking cheeky.

You didn't. You had 13 minutes left. You took more than 15 minutes on the other courses. You would not have completed it within the 1 hour.

Discount,not distance

I think a discount to go again is fair .
We are all autistic and I'd never book something at the end of the day ,or so near to teatime ,as I know it would be a disaster being rushed and hungry.
I'd go again,take the distance book for after lunch one day
They are being more than fair

What do I not understand? They took 47 minutes to complete 3 courses (while rushing the 3rd course). There was not enough time left to do the last course because it would have taken longer than the 13 minutes they had left. They could have spent those remaining 13 minutes taking their time on the previous course or just sitting on their bums if they wanted, but they were never going to be allowed to do the other course because it was too late.

I think you are the one who doesn't understand. Is your reading comprehension usually this poor?

Nah, they confirmed 90 minutes. Only the extremely gullible believe your 752 changes of story.

I can't tell if you just don't understand or if you're just too stubborn to listen to people explaining it to you. You did not have enough time to complete the last course which is why you could not start the last course.

Woman. You did get that time. You just couldn't complete 4 courses within that time because you were too slow. You would have run over your 1 hour limit if you'd attempted the course you didn't do.

How much time are you claiming to have got this morning? So far we've had 90 minutes, 70 minutes, 50 minutes, 47 minutes, 45 minutes, and 40 minutes. Or are you picking a fresh number for a fresh new day?

Are you confused about the timings?

You don't get two hours on the course.

You get one hour in the trees.

The other hour is to get ready and for safety presentations.

I've attached this screenshot from the go Ape page

Does sound like the standard reply of ‘we will look into training our staff better’. Sorry you had to go thought that OP - but I don’t think they will refund the whole lot - after all you did do the majority of it. - maybe you should ask for 25% or whatever percentage of the cost you calculated you lost etc. we love go ape - never had an issue with it and we’ve also had the last slot - never felt they’ve made us hurry to finish either.

If we believe what op is posting about how long she was on the course, how about we believe where she answered 'yes' when someone asked if she got an hour?

I'm neurodivergent and have ND kids (one autistic, one AuDHD). I've also worked as an ed psych and in CAMHS with ND kids and families.

Discrimination does happen, sadly. But most of the time, things don't go to plan for one of the following reasons.

1. Families take a ND child to an activity the child can't really cope with, it's overstimulating and they have to leave early.
2. The ND child would usually cope but something else has happened and they're outside their tolerance and can't cope, or are having a bad day.
3. An unintentional mistake or misstep has been made in communication, instructions etc by the staff/business, because mistakes happen.
4. Another child or member of a group/the public accidentally triggers the ND child by doing something that they do not know will be upsetting for them.

OP's issue is probably scenario 3 here.

What she's teaching her ND kids is that if something doesn't turn out the way you want, or someone makes an unintentional mistake, the way you respond to that is by hounding them, shaming them and demanding things for free. It absolutely doesn't teach them anything about dealing with disappointment or how to deal with others getting things wrong. And frankly, that's why I used to see so many kids in my clinic with very poor coping skills and who could not tolerate anything going wrong, ever. It wasn't because they were ND, it was learned behaviour from families who would kick off every time something wasn't exactly to their liking and cry discrimination over small errors.

Advocating for your neurodivergent children does not have to equal being a dick to everyone who doesn't do things perfectly. Life is not perfect and things sometimes not being how we expected or wanted is a fact of life. Parents who try to eliminate every single possible source of upset or disappointment from a child's life do them no favours at all. The rate at which a ND child can cope with that may vary depending on their age, stage and support needs of course, but it is still not helpful to create a bubble in which nobody ever makes a mistake and treads on eggshells (or demands others do) to avoid the child ever experiencing something even slightly negative.

You don't "get" 2 hours! You have to allow for 2 hours. You get 1 hour on the courses. You get to complete as many courses as you can within that 1 hour.

It's not that it's not much money to me, it's just seems that you got the activity for a very good price.

A lot of similar activities in the UK would cost way more than that.

You don’t get TWO HOURS on the course. You got your 90mins on course as you stated in an earlier post. You’re changing the narrative to fit your complaint. They won’t bloody let you back full stop if you carry on.