Hello wonderful ladies! You're always so helpful and I hope you can help this time :)
I ordered some shoes directly from Converse and they sent me the wrong ones.
They're special edition and some colours/sizes are already sold out. I've got in touch with them, and the best they can do is to give me a label and return them. So it's a refund not an exchange and they don't do exchanges.
The problem is.. the way I see it by the time they process the refund etc... I might miss out on the shoes I originally ordered.
I've raised it with AMEX too just in case. I've told them I genuinely don't want free shoes, just for them to send me the correct ones and then I post back the ones they sent me by mistake.
I work in customer experience so I know that anything can be done as long as there's a will on their end.
Anything else I can try?