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Original poster

Hotel room not cleaned for three days

90 replies

Primrose97 · 01/10/2024 20:45

We recently went on a short three-night break to a 4-star hotel in the UK. They said it was their policy not to clean rooms, this meant our bed wasn’t made, cups washed, etc. It’s a long time since we’ve been on holiday due to Covid etc, just wondered if this is now normal? I thought it was disappointing but need to know AIBU before I write the review.

OP posts:
Bs0u416d · 01/10/2024 20:56

I have encountered this, with CitizenM hotels in London and Paris. They sell it as being 'green', it's obvious cost cutting. My understanding is that you can request a clean or turn down, rather than it not being available full stop. I'm more surprised you've not been away since COVID!!

LIZS · 01/10/2024 20:56

Unless you ask rooms are often only serviced twice a week or minimally.

BruceAndNosh · 01/10/2024 20:56

We stayed in a hotel in Copenhagen where they will service your room daily but if you don't want it done on a certain day, they give you a each a voucher for a drink at the hotel bar instead. We opted to have service on alternate days

SocksAndTheCity · 01/10/2024 20:56

It sounds perfect for me - if I'm travelling I tend to be in and out at odd times and might want to nap during the day, and I'd rather not be on edge all the time wondering whether housekeeping was about to stroll in. I'm more than capable of washing a cup.

MrsTigerface · 01/10/2024 20:55

Since Covid, we’ve found that hotel policies vary wildly. Being cynical, I do think that some of them, having gotten away with the no cleaning thing during Covid, are so chuffed with the decreased staffing costs etc that they are continuing to do it. In a 4* hotel though I would expect this policy to have been clearly set out to you at check in, along with what you needed to do to get the room cleaned (e.g. we stayed somewhere where the default was no cleaning, but we had a sign to stick on the door if we wanted the room cleaned. And yes, for the money we were paying, we bloody well did want it cleaned). If nothing like that was in place or pointed out to you then I see no harm or malice in you leaving a review that points this ‘policy’ out to other prospective guests.

yummumto3girls · 01/10/2024 20:54

They often say they will not change beds or only towels on the floor, otherwise I would expect clean cups and top up of coffee etc definitely not a 4* and that would get a trip advisor review from me!

Berlinlover · 01/10/2024 20:53

I’ve travelled a lot since 2020 and my room has always been serviced daily. I would be really annoyed if it wasn’t.

drizzleup · 01/10/2024 20:53

I would find this unacceptable.

Doggymummar · 01/10/2024 20:52

I travel for work and gave never had this, is it a resort hotel?

AllAboutNiamh · 01/10/2024 20:51

I wouldn’t choose to stay there again. If I’m in a hotel, I want my room serviced daily.

Katrinawaves · 01/10/2024 20:50

helpfulperson · 01/10/2024 20:47

Yes, this is pretty much the norm now. Although usually if you ask for it to be done it will be.

It really isn’t in 4 star hotels in the UK! I travel quite a bit for work and have never had this other than in the first year post Covid lockdown.

Was this a chain or an independent @Primrose97? This is absolutely worth including in the review as I personally wouldn’t book anywhere if I knew that was their policy.

Aligirlbear · 01/10/2024 20:48

Many hotels now say tell us if you want your room cleaned , they won’t do it automatically everyday - but will if you ask.

helpfulperson · 01/10/2024 20:47

Yes, this is pretty much the norm now. Although usually if you ask for it to be done it will be.

Blusterydaytodaypoohbear · 01/10/2024 20:47

Surely better than someone poking around in your stuff?

comedycentral · 01/10/2024 20:46

Did they advertise their policy in the booking?