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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Hotel room not cleaned for three days

90 replies

Primrose97 · 01/10/2024 20:45

We recently went on a short three-night break to a 4-star hotel in the UK. They said it was their policy not to clean rooms, this meant our bed wasn’t made, cups washed, etc. It’s a long time since we’ve been on holiday due to Covid etc, just wondered if this is now normal? I thought it was disappointing but need to know AIBU before I write the review.

OP posts:

BlueMum16 · 01/10/2024 22:03

I wouldn't be happy with this unless it was very clear when booking - and I'd then choose somewhere else.

We stayed at Holiday Inn this weekend. They came in and made the beds, replaced teas/coffee. We hung the towels up, as happy to reuse so these weren't changed.

EveryOtherNameTaken · 01/10/2024 22:03

Wouldn't bother me. Would want tea and coffee topped up though.

Sheets and towels are fine for 3 days.

IMustDoMoreExercise · 01/10/2024 21:52

Blusterydaytodaypoohbear · 01/10/2024 20:47

Surely better than someone poking around in your stuff?

I always put the Do Not Disturb on the door for exactly this reason.

What do people do that they need their room cleaned every day?

SocksAndTheCity · 01/10/2024 21:46

Justcallmebebes · 01/10/2024 21:36

Have you been introduced to the Do Not Disturb sign? Tends to work

Show quote history

Unfortunately it doesn't, at least not in my experience (and I have plenty, as somebody who used to spend around half the month in hotels for work). If I had a tenner for every time housekeeping has ignored the sign I could retire, and that's just the occasions when I've been in.

I'm sorry to have spoiled your valiant attempt at condescension. Better luck next time.

MSLRT · 01/10/2024 21:44

helpfulperson · 01/10/2024 20:47

Yes, this is pretty much the norm now. Although usually if you ask for it to be done it will be.

Not in my experience in a four star hotel. They should at least be washing cups, replenishing supplies, making beds. If you wanted to do all that yourself you might as well get an air b and b.

Waterbaby41 · 01/10/2024 21:42

Pretty much the norm now. You can always ask for your room to be serviced.

Mum2jenny · 01/10/2024 21:42

Pretty standard approach, just ask for housekeeping if you want/ need it.

Summertimer · 01/10/2024 21:40

Definitely not the norm now. Hotels do have a procedure for indicating if you want the towels changed though.

niadainud · 01/10/2024 21:40

SocksAndTheCity · 01/10/2024 20:56

It sounds perfect for me - if I'm travelling I tend to be in and out at odd times and might want to nap during the day, and I'd rather not be on edge all the time wondering whether housekeeping was about to stroll in. I'm more than capable of washing a cup.

Surely that's what the "Do not disturb" sign is for?

HateThese4Leggedbeasts · 01/10/2024 21:39

I would not be expecting that unless it was really clearly told to me in advance.

Pebbles16 · 01/10/2024 21:39

Sounds vile. I use the DND when I need but need a bit of a clean after day two

GertrudePerkinsPaperyThing · 01/10/2024 21:37

Many hotels now say they will only clean the rooms if you ask. On the day when you want it done, I think, or possibly the day before.

Meaning that of course lots of people who would have liked it cleaned forget to ask.

Justcallmebebes · 01/10/2024 21:36

SocksAndTheCity · 01/10/2024 20:56

Have you been introduced to the Do Not Disturb sign? Tends to work

HolyPeaches · 01/10/2024 21:35

just wondered if this is now normal?

I experienced this in a Premier Inn (UK) for a two night stay.

We were fine with beds not being made/changed as we don’t wash our bedding daily at home. But we did have to ask for fresh towels and extra roll of toilet paper at reception. But it was no bother.

It’s definitely to cut costs. Costs of paying for extra laundry and paying the housekeeping staff labour. Nothing to do with Covid.

Abroad it’s different. I’ve always experienced a full clean - fresh sheets, towels and mopped floors when abroad in a holiday resort.

DoraSpenlow · 01/10/2024 21:32

We have recently returned from the US and found this to be the case in the hotels we stayed in. Servicing alternated between every other day or every third day. If you wanted more often you could pay extra!

saraclara · 01/10/2024 21:31

I'd like my coffee and tea topped up and fresh crockery, and the bin emptying. But I'm not bothered about anything else.

I'm sure if you'd asked at reception, they'd have serviced the room though.

yeesh · 01/10/2024 21:26

It’s not normal no and I wouldn’t be happy. One of the best things about staying in a hotel is not having to make your own bed 😂

5128gap · 01/10/2024 21:24

Replacing tea and coffee and towels, I get that. But what on earth are adults getting up to in a hotel room that has it in need of actual cleaning in a couple of days?

Dollshousedolly · 01/10/2024 21:23

Some hotels do seem to be trying to cut back on room servicing, a cost cutting exercise dressed up as being more environmentally friendly imo. One recent hotel stay, I was offered a glass of wine in the bar instead of the room bring serviced the next day.

I’m all for the towels not being replaced every day but if I’m staying in a hotel, I want and expect the bed to be made and the bathroom given a quick wipe every day.

boomdeboom · 01/10/2024 21:17

I stayed in a premier inn last week and they would only do your room if you asked by 8pm the night before.
There was a pile of folded clean towels in reception you could help yourself to.
My only issue was my pile of dirty towels stacked up in my room after a week.

ZiriForGood · 01/10/2024 21:10

I prefer it that way.

I feel bad about demonstratively spending someone's time on totally unnecessary bed making and exchanging even unused towels.

I'd expect bins, towels and bathroom floor to be checked after three nights.

FitsLikeAGlove · 01/10/2024 21:06

3 days is too much

Citrusandginger · 01/10/2024 21:05

Travel lodge fair enough. I'd expect it in a four star hotel though and would have asked why it hadn't been done on day one.

I'm fine with not changing sheets or towels, but I expect the room cleaned and reset and would be requesting a partial refund.

MoneyAndPercentages · 01/10/2024 21:00

Hmmmm I've seen both ways. Often it'll be in your fine print of the T&Cs to ask for the room to be serviced.

NeverEnoughPants · 01/10/2024 21:00

Sounds like my kind of hotel! I'm more than capable of making a bed and rinsing a cup, and it feels much more secure than having a stranger coming in and doing it for me.

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