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Hotel room not cleaned for three days

90 replies

Primrose97 · 01/10/2024 20:45

We recently went on a short three-night break to a 4-star hotel in the UK. They said it was their policy not to clean rooms, this meant our bed wasn’t made, cups washed, etc. It’s a long time since we’ve been on holiday due to Covid etc, just wondered if this is now normal? I thought it was disappointing but need to know AIBU before I write the review.

OP posts:
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MzPixie · 02/10/2024 22:43

Personally I always put the do not disturb sign on the door immediately lol

mondaytosunday · 02/10/2024 22:40

I've never stayed in any hotel that they didn't do the rooms every day, certainly a four star! There's usually a sign now about not a hanging the towels unless you ask, but the rooms have always been done. Even stayed at a uni accommodation for a couple nights which was very basic but the room was cleaned each day!

Thiswayorthatway · 02/10/2024 22:36

Not RTFT but did you ask them to clean the room?

allmycats · 02/10/2024 22:33

I expect bathrooms cleaned and towels/toiletries replaced. Cups etc cleaned or replaced and tea etc topped up. Bedding changed every 3 days. Bins emptied daily. I am paying a premium for this service and would complain if it wasn’t done.

CasperGutman · 02/10/2024 22:04

Hotel housekeeping often annoys me, tbh. They always seem to be in the room when I come back from a leisurely breakfast, wanting to sort myself out ready for the day. I end up feeling awkward: should I ask them to come back later? Before now I've ended up just loitering around in the corridor waiting for them to leave because I'm not in the mood for a conversation.

I don't need bedding changed when it's only been used for one night, I haven't filled the bin up, I haven't somehow managed to use all six teabags already, and I didn't need the floor vacuuming so soon. So, if I remember then I leave the Do Not Disturb hanger on the door when I go out.

I'm not sure this "no housekeeping" policy is a widespread thing in establishments rated 4 star and above, but it's certainly become more common in cheaper chain places. Premier Inn for example say they'll only clean you room of you ask, I think by midday. Otherwise they'll leave you alone. Fine by me!

ARichtGoodDram · 02/10/2024 21:45

The last two hotels we stayed in had a hanger similar to the DND saying "please make up my room".

They both also asked at check in if we wanted it done daily or otherwise.

Mum2jenny · 02/10/2024 21:24

Depends what you are paying. If it’s megabucks, I’d expect fresh sheets and towels on a daily basis. But if it’s mainstream,I wouldn’t.

Hercisback1 · 02/10/2024 21:20

Cornercandy · 02/10/2024 07:23

It would make more sense if people put a sign like the do not disturb, with a tick list what needs doing - clean towels, topping up the tea/coffee, extra loo roll.

I bet some hotels don’t change the bedding but just make it more presentable. As one hotel I stayed at spilled a drop of coffee on a sheet and it was there the next day after the room service.

Why do you expect clean sheets every day? That's crazy.
Clean towels daily is incredibly wasteful too. No need.

Primrose97 · 02/10/2024 21:13

SleepPrettyDarling · 02/10/2024 00:07

Former hotel manager here. Servicing hotel rooms doesn’t have to entail a sheet change every day, but a daily housekeeping visit keeps bins emptied, surfaces and carpets and bathrooms clean, replenishes towels, and keeps an eye - plus raises red flags for messy guests. Nothing worse than finding a trail of ants enjoying a pizza box in a bin, or smelly sanitary towels in the bathroom bin. People travelling for work or pleasure need to be able to have their rooms kept clean, as they’re not in their home environment, and shouldn’t be expected to live minimally cleaning up after themselves. Cups should be brought fresh each day, hot-washed, not rinsed in a bathroom sink. There’s nothing worse as a hotel housekeeper than cleaning a room where people - understandably, on their holidays - have piled up items to be disposed of. If I’m staying four-star, I expect my room and bathroom to be kept cleaner than home. And I’m not bringing wipes and toilet bleach on my holidays.

This is exactly what we would have liked - we didn’t expect clean sheets every day, or our beds turned down at night with a chocolate on the pillow as some posters have suggested, just what we would regard as a normal service. Just to say - we did ask for the room to be serviced but were refused, it “wasn’t policy” but we weren’t told this at all when booking. Apart from that we had a good stay, but we won’t be returning!

OP posts:
tuvamoodyson · 02/10/2024 18:52

CurlyhairedAssassin · 02/10/2024 00:00

I find these hilarious. It's not Downton Abbey. So what if they come in and draw your curtains and put a light on and put a chocolate on your pillow.....

Yes.

rookiemere · 02/10/2024 18:45

I don't expect bedding to be changed every night, maybe on the third night if its 4/5 star. However it is a pain when the bin isn't emptied and towels aren't changed ( I like this every two nights on holiday). Sure I can empty my own bin and rinse out my own mug, but it kind of defeats the purpose of staying in a hotel.

helpfulperson · 02/10/2024 13:43

Cornercandy · 02/10/2024 07:23

It would make more sense if people put a sign like the do not disturb, with a tick list what needs doing - clean towels, topping up the tea/coffee, extra loo roll.

I bet some hotels don’t change the bedding but just make it more presentable. As one hotel I stayed at spilled a drop of coffee on a sheet and it was there the next day after the room service.

I wouldn't expect hotels to change bedding daily. Even if it had a small drop of coffee as I wouldn't change mine at hole for that.

Cornercandy · 02/10/2024 07:23

It would make more sense if people put a sign like the do not disturb, with a tick list what needs doing - clean towels, topping up the tea/coffee, extra loo roll.

I bet some hotels don’t change the bedding but just make it more presentable. As one hotel I stayed at spilled a drop of coffee on a sheet and it was there the next day after the room service.

Appleblum · 02/10/2024 01:12

Totally unacceptable. Some hotels now will advertise that they will only change bedding on the 3rd day, but cleaning should still happen every day.

IBegYourBiggestPardon · 02/10/2024 01:11

@CurlyhairedAssassin because we like the convenience of AI when traveling abroad. UK stays are SC but again we clean ourselves

DadJoke · 02/10/2024 01:10

I went to one where they gave you a £10 bar voucher if you didn’t have your room cleaned.

IHaveNeverLivedintheCastle · 02/10/2024 01:00

I expect my room and bathroom to be kept cleaner than home. And I’m not bringing wipes and toilet bleach on my holidays.

Same here. This thread has generated a new type of MN virtue signalling."oh I always clean my hotel room"

Your full post makes a good point- it's easier for house keeping to keep rooms clean giving them a proper clean every day than having to clean up after 5 days.

Duckingella · 02/10/2024 00:56

On a daily basis at home I

*Wash coffee cups
*Empty bins
*Give my toilet and sink a quick wipe over with a spritz of antibacterial cleaner plus squirt abit of loo cleaner under the rim and give it a swirl with the loo brush so it's clean and smells fresh.

I'd expect this in a hotel.

I stayed for 3 nights in an ibis budget and they serviced the room each day so even budget hotels do.

Most hotels will ask you to dirty towels in the bath/shower.

I've just come back from 2 nights away and we were provided with a door handle sign that read "please service the room" on one side and "service not required" on the other side.

IHaveNeverLivedintheCastle · 02/10/2024 00:55

ILoveToCleanSaidNooneEver · 01/10/2024 23:51

@IHaveNeverLivedintheCastle maybe you can edit twice?

Thank you. I don't turn rooms into a "shit tip" but presumably some posters do if they have to clean up before the maids arrive.

SleepPrettyDarling · 02/10/2024 00:07

Former hotel manager here. Servicing hotel rooms doesn’t have to entail a sheet change every day, but a daily housekeeping visit keeps bins emptied, surfaces and carpets and bathrooms clean, replenishes towels, and keeps an eye - plus raises red flags for messy guests. Nothing worse than finding a trail of ants enjoying a pizza box in a bin, or smelly sanitary towels in the bathroom bin. People travelling for work or pleasure need to be able to have their rooms kept clean, as they’re not in their home environment, and shouldn’t be expected to live minimally cleaning up after themselves. Cups should be brought fresh each day, hot-washed, not rinsed in a bathroom sink. There’s nothing worse as a hotel housekeeper than cleaning a room where people - understandably, on their holidays - have piled up items to be disposed of. If I’m staying four-star, I expect my room and bathroom to be kept cleaner than home. And I’m not bringing wipes and toilet bleach on my holidays.

CurlyhairedAssassin · 02/10/2024 00:02

IBegYourBiggestPardon · 01/10/2024 23:55

Just come back from an 11 night holiday. In that time we had 1 clean. Our choice. The rest of the tiles the DND sign was left on the door. A bed takes seconds to make. Any rubbish was bagged up and dropped into the cleaning cart bin as we passed it and if we needed things like clean towels or toilet paper we'd just ask the maids as we were passing and pass the used towels over. Shoes came off at the door so up until the last few days the floors were clean, it was only after we'd come back from the beach they got a bit Sandy but nothing worth having a full room clean over. Even when I've stayed at the premier inn for a few days pre covid I've never bothered with someone coming in to clean my room. I did have a letter put under the door once saying due to the DND sign they'd not been able to clean. I just went to reception and said it was fine it didn't need doing and I was happy to sort any rubbish out myself and wash and re use the cup and I'd just grab any tea coffee and milk as and when I needed.

Why don't you just get a self-catering place then, as that's how you seem to use the hotel room? You'd probably get more space and a small kitchen?

CurlyhairedAssassin · 02/10/2024 00:00

IHaveNeverLivedintheCastle · 01/10/2024 22:24

Depends on the hotel. I've never had that. Many hotels do a turn down / evening service as well.

I find these hilarious. It's not Downton Abbey. So what if they come in and draw your curtains and put a light on and put a chocolate on your pillow.....

DemocracyR · 01/10/2024 23:56

Pretty standard now. It’s environmentally friendly so works toward company ESG plans. There’s always a sign or something on the booking confirmation telling you to ask at reception if you want a room clean. Personally I think it’s a great idea. When I travel for work I’m usually out to an office by 7.30, back by 5, out for dinner by 6, then the usual company drinks. By the time I’m back at 11 I’m chucking my clothes off on top of a pile from the working day, showering and getting what sleep I can. I really wouldn’t want someone coming in the next day to see the pile of clothes and generally clatty standards I have when travelling and massively pushed for time. It’s a very poor representation of who I actually am!

IBegYourBiggestPardon · 01/10/2024 23:55

Just come back from an 11 night holiday. In that time we had 1 clean. Our choice. The rest of the tiles the DND sign was left on the door. A bed takes seconds to make. Any rubbish was bagged up and dropped into the cleaning cart bin as we passed it and if we needed things like clean towels or toilet paper we'd just ask the maids as we were passing and pass the used towels over. Shoes came off at the door so up until the last few days the floors were clean, it was only after we'd come back from the beach they got a bit Sandy but nothing worth having a full room clean over. Even when I've stayed at the premier inn for a few days pre covid I've never bothered with someone coming in to clean my room. I did have a letter put under the door once saying due to the DND sign they'd not been able to clean. I just went to reception and said it was fine it didn't need doing and I was happy to sort any rubbish out myself and wash and re use the cup and I'd just grab any tea coffee and milk as and when I needed.

ILoveToCleanSaidNooneEver · 01/10/2024 23:51

@IHaveNeverLivedintheCastle maybe you can edit twice?

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