Someone’s using my phone number for temu account

BeMintBee · 2024-10-01T14:25:18+00:00

Keep getting verification codes via text from Temu. Have gone onto the website and if I try to login in using the phone number it shows you the partial email of who the account belongs to (doesn’t actually log you in but I could if I confirmed it was my account) anyway even though the email is only partially visible there’s enough there for me to realise I know the person (there’s also a blurred profile picture). I don’t want to contact the person directly for lots of reasons but can’t find a way to go through the contact Temu page without logging in. Anyone know how I can contact temu via email as there seems to be no specific one when I google. I just want my phone number removed from the account.

Excmelin · 20/11/2024 13:18

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coldcallerbaiter · 03/10/2024 15:03

BeMintBee · 02/10/2024 22:31

Yes someone I know

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Maybe they tried to create it but found the number needed code verification, so unless they have access to your phone, no harm done I guess.

if it’s your teen daughter, then nothing they do would surprise me.

MayaPinion · 03/10/2024 08:33

Make sure you contact Temu on the links provided above to request the number is removed as it has been falsely assigned to someone else's account. They won't do anything but at least you have a paper train should you need it.

whiskeyarmadillo · 03/10/2024 06:40

Createausername1970 · 02/10/2024 21:50

I would contact the person and say, "Hello fraudster, it's really odd but I keep getting messages from Temu on my phone. When I checked, it's my number and your email address!!! No clue how that happened, but can you log in and remove my number. Thanks".

This. Why wouldn't you just tell them?

FawnFrenchieMum · 03/10/2024 05:36

BeMintBee · 02/10/2024 21:34

I’ve never used Temu but that would make a lot of sense

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I would just delete the messages and not worry about it. You haven’t verified the number so can’t be tied to it.

Original poster

BeMintBee · 02/10/2024 22:31

coldcallerbaiter · 02/10/2024 21:45

Is this person someone you actually know OP? Is that what you suspect?

Yes someone I know

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DixonD · 02/10/2024 22:15

I think in your situation, as annoying as it is, I’d change my phone number.

ABirdsEyeView · 02/10/2024 22:08

I wouldn't log into the account - temp might take that as verification and it does link you to their account.
I'd call fraud action line and report it. It's cheeky af to do this. Obviously if it's your sister or someone you actually care about, kick their arse and get them to stop, but don't actually report.

Createausername1970 · 02/10/2024 21:50

I would contact the person and say, "Hello fraudster, it's really odd but I keep getting messages from Temu on my phone. When I checked, it's my number and your email address!!! No clue how that happened, but can you log in and remove my number. Thanks".

coldcallerbaiter · 02/10/2024 21:45

Is this person someone you actually know OP? Is that what you suspect?

Original poster

BeMintBee · 02/10/2024 21:34

FawnFrenchieMum · 02/10/2024 20:02

TEMU are well known for giving big money off coupons for new accounts, I’m guessing they are registered them self several times to make referrals for money off but each profile needs a different email and phone number.

I’ve never used Temu but that would make a lot of sense

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Original poster

BeMintBee · 02/10/2024 21:34

MaterCogitaVera · 02/10/2024 19:55

Ah, okay. I wonder whether you can somehow report this to your mobile phone provider? To be honest, if you can cope with the hassle your best bet might be to ask the mobile provider to change your number. Tell them what’s happening. In a weird way, it’s a kind of harassment - signing your mobile number up for services and accounts that are not your own, and making you worry that you’re potentially responsible for any misuse of those services. So if you think you could keep a new number out of the hands of this relative, it would solve the problem. And you have a record that you’ve taken steps to stop them from misusing your number, which should help you feel a bit more secure. I don’t feel it’s very likely you could be held accountable for anything, but I do understand why it worries you.

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Thank you I may speak with phone provider and see if they have advice

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FawnFrenchieMum · 02/10/2024 20:02

TEMU are well known for giving big money off coupons for new accounts, I’m guessing they are registered them self several times to make referrals for money off but each profile needs a different email and phone number.

MaterCogitaVera · 02/10/2024 19:55

BeMintBee · 02/10/2024 10:57

Yes I think they have deliberately added it and have done so to avoid someone monitoring their phone.

I’m really reluctant to access the account myself as I think there is a possibility they have previously used someone else’s bank card for purchases. I think I could be seen as complicit in some way if I personally access the account.

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Ah, okay. I wonder whether you can somehow report this to your mobile phone provider? To be honest, if you can cope with the hassle your best bet might be to ask the mobile provider to change your number. Tell them what’s happening. In a weird way, it’s a kind of harassment - signing your mobile number up for services and accounts that are not your own, and making you worry that you’re potentially responsible for any misuse of those services. So if you think you could keep a new number out of the hands of this relative, it would solve the problem. And you have a record that you’ve taken steps to stop them from misusing your number, which should help you feel a bit more secure. I don’t feel it’s very likely you could be held accountable for anything, but I do understand why it worries you.

BMW6 · 02/10/2024 18:12

Why not contact the person concerned and tell them to pack it in or you will report as fraud to the Police?

RMNandthensome · 02/10/2024 17:53

I would email them as you can see the email that is linked and say i am wondering why my mobile number has been linked to this Temu account and email address and see what they say, i would also ask them to remove it as you keep getting notifications. I would just outright ask them and see what awkward reply you get.. They may not reply but they may then just remove the number..

Original poster

BeMintBee · 02/10/2024 10:57

MaterCogitaVera · 02/10/2024 10:37

It sounds like you think this person deliberately gave your number. Is it possible that they didn’t put their own number because someone else monitors it? If they’ve had problem spending in the past, maybe a partner or relative is watching for evidence of more? It would be weird to give a number they couldn’t access, but maybe they just needed to add any genuine number to get the account registered.

Anyway, in your position I would see whether I could log in and close the account. It’s possibly the only reliable way to unlink your number from that account. In the unlikely event your relative complains, you say “What? Why would you have used my phone number? That’s really weird. I was getting loads of unwanted messages. I thought that was a scam so I closed the account.“

Yes I think they have deliberately added it and have done so to avoid someone monitoring their phone.

I’m really reluctant to access the account myself as I think there is a possibility they have previously used someone else’s bank card for purchases. I think I could be seen as complicit in some way if I personally access the account.

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snowmichael · 02/10/2024 10:49

@MaterCogitaVera is spot on
log on to the account, remove your number for it |(maybe substitute theirs if you know it, or possibly give the number for Action Fraud) then close the account

MaterCogitaVera · 02/10/2024 10:37

It sounds like you think this person deliberately gave your number. Is it possible that they didn’t put their own number because someone else monitors it? If they’ve had problem spending in the past, maybe a partner or relative is watching for evidence of more? It would be weird to give a number they couldn’t access, but maybe they just needed to add any genuine number to get the account registered.

Anyway, in your position I would see whether I could log in and close the account. It’s possibly the only reliable way to unlink your number from that account. In the unlikely event your relative complains, you say “What? Why would you have used my phone number? That’s really weird. I was getting loads of unwanted messages. I thought that was a scam so I closed the account.“

KrisAkabusi · 01/10/2024 18:14

BeMintBee · 01/10/2024 17:31

No it’s not spam it’s someone using my phone number on their account. I don’t care about spam emails and messages from a random King in Africa wanted to share a million quid with me those I can easily ignore those. I do care when someone I know who has already committed fraud uses my details when buying things.

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But all they have is your phone number. They can't do anything with that. They can't even buy what they want as they can't get verification texts.
You know who it is. If you're genuinely worried about them committing fraud with your details, then go to the police.

Original poster

BeMintBee · 01/10/2024 17:38

GreenLadybug · 01/10/2024 17:34

My phone number? I just block any unwanted calls or texts 🤷‍♀️ I don't really think of it as being personal data as such, the automated calls surely just click through the numbers till they get one that rings?

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like I said you’ve missed the point but don’t worry other people have provided useful advice.

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Original poster

BeMintBee · 01/10/2024 17:37

SnaccidentsHappen · 01/10/2024 17:33

It could be as simple as someone has mistyped their number, happens all the time.

When they don't receive the verification code via sms they are maybe bypassing it by asking for it to be sent by email, hence them not realising they have input the incorrect number.

No it’s not an error I know who this person is and we are closely linked (family)

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GreenLadybug · 01/10/2024 17:34

BeMintBee · 01/10/2024 17:28

Yeah not going to wait to have money stolen or be linked to potential fraud. I’m surprised people are so blasé about how their personal data is being used by other people!

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My phone number? I just block any unwanted calls or texts 🤷‍♀️ I don't really think of it as being personal data as such, the automated calls surely just click through the numbers till they get one that rings?

NotbloodyGivingupYet · 01/10/2024 17:34

Police? Fraud action line?

SnaccidentsHappen · 01/10/2024 17:33

It could be as simple as someone has mistyped their number, happens all the time.

When they don't receive the verification code via sms they are maybe bypassing it by asking for it to be sent by email, hence them not realising they have input the incorrect number.