DM is in the UK and I am overseas. We normally talk for free over WhatsApp. She was in hospital a couple of months ago and couldn't get anyone to help her connect to the internet, so she was using her normal mobile phone service with O2 to call me and send texts. This left her with a bill of £1,700 for the 2 weeks she was in hospital.
Since she has been out of hospital, she has been using WhatsApp again. However, she just received another O2 bill for £4,200!
We can't get through to anyone to help. Mum doesn't have an online account so the phone is the only way to contact them, but no one is answering.
She is also randomly getting bills from Talk Talk, who she doesn't have an account with. My only thought is that they have bought out Shell Energy who she used to have her internet with, but I can't confirm this.
Something is up and I need to get to the bottom of it. Mum is getting so distressed about it all. I think she is being scammed as none of this makes sense. AIBU and can anybody help? Thanks.