Should customers show more respect for customers or staff that need first aid?

Then I’d get sacked or worse for being negligent .

we have to do training modules and sign off that we won’t do that ffs

Personally I think the police should be better trained so that it isn't an issue contacting the police for keeping people safe

you said this, did you not?

Just press the emergancy stop. It's an emergancy. They can face plant it's fine.

I beg your pardon. Where have I slagged them off? They saved my loved one's life that night when many thought them drunk.

That bit was added later

Did you ask? If you asked then I'm sorry no one helped.

But would you think it is ok to laugh at , and film someone who was having a struggle in public.. especially if they were wearing a lanyard.

Local FB groups can be a cesspit.. I remember a post from someone poking the fun at a lady who was dancing in the rain in nothing but a see through rain coat. You could see her naked body under it all. They took photos of her, and made comments about how the town was getting worst due to people like her. The lady's daughter commented and asked the post to be removed.. it was her mum, and her mum is bipolar and was very unwell.

I just don't understand what goes through the mind of someone who would complain about being inconvenienced in shop or whatever, because another customer had been taken unwell.

Reminds me of my days back in a customer facing environment - being told that if we wanted to assist someone in a medical emergency we had to clock out so it was just us and not ‘us on behalf of the company’ helping…so we couldn’t get them sued if we did it wrong. Fortunately the issue never arose.

It isn’t the fact that the police were called that’s the issue. It’s the fact that people were gawping, laughing and filming.

@Maverickess I completely agree! I’ve been a retail manager for 2 businesses since I was 22. First was for 7 years and my current one I’ve been at for 5 years. Some of the things I’ve had complained about are unbelievable 🙄😳

Like a customer complaining that he had to wait for a sales assistant being finished with another customer before he was served 🤔😂 he felt like as he was a regular customer he should have taken priority and been dealt with “in a timely manner” rather than having to wait. We physically fit customers for products and unfortunately sometimes that does mean that there is a slight wait - which I’m sure most people expect, but not him 🙃😂

Or the customer who brought back a (fabric) product that he had stored unused in his damp garage for THIRTEEN years as it had gone mouldy 🤔 he claimed the product was faulty and was absolutely horrified that I refused him a refund. His argument was that he hadn’t been explicitly told that they shouldn’t be stored that way and that his garage is only damp on the ground, and these had been sat on a shelf. It was a pair of shoes. He kicked up absolute shit - complaint to head office, horrendous reviews on every online platform he could find, and he named me personally in them all 🙃

I can well believe it. Some people are just self absorbed, entitled arseholes.

I’m a nurse practitioner in a GP surgery. Some years ago we had a patient collapse in cardiac arrest in our waiting room. As we worked on him receptionists cleared the room and moved patients into the corridor, back outside etc.

One woman barged through, literally stepped over me as I was doing CPR and called to the receptionist “but I’ve got an appointment with that nurse, how long will she be?”

Wtf . If he has had a huge allergic reaction you don't move him anywhere! There is clear advice on that given to anyone with allergies. Exercise/movement exacerbates the reaction.

I think I would assume that if this was a medical issue then a taxi, as a minimum, would have been called.

Of course it was reasonable to call the police in these circumstances. Can't you see that?

I would absolutely call the police if I felt there was a danger, even if someone was wearing 20 sunflower lanyards

Talk about yourself, that’s not what I would think. Maybe you need to get new mates if all your friends fall over pissed in public places all the time.

@HotPotato123 Oh believe me, they didn’t receive a warm welcome when they came back into the shop after paramedics had taken the lady to hospital!! Words were definitely exchanged.

The worst part actually (aside from the poor customer obviously!) was that the two staff members I was in with that day refused to see the other customers out and put the shutter down on the shop to prevent anyone else coming in 😳🙄 They actually stood and argued with me over it as they “weren’t to shut the shop during the day for any circumstances” and wanted no part in it if I was closing the shop during trading hours. Turns out they had been disciplined previously by the business owners when they were left alone for half a day as they had closed the shop to go on a joint cigarette break. And they couldn’t see what was different about this situation 🙄

Years ago when I worked in Tesco express an elderly person had a heart attack so we cleared the shop and shut to give them some respect. People were knocking the window and getting very aggressive because we wasn't open. Lucky enough the person pulled through but it was scary for our staff who were mostly young students and the lack of compassion and understanding from the public will never ever cease to amaze me.

I work in retail and we are always having incidents as it's a big store .

The other day a child had her trousers stuck in the escalator and I shouted at everyone to not get on it so we could stop it ( otherwise they would face plant ) and the looks as tuts I got .. it's a child ffs 🤦‍♀️

I think it's another reason why everyone should learn first aid. One, you never know when you might be in a situation where it could save someone's life. Two, you're more likely to recognise a first aid scenario and treat the situation with the respect it deserves, by providing space and privacy if others are already administering help.

My elderly mum has had two
episodes both in Morrisons and Asda, the staff and customers in both went over and beyond to help. I was in tears with their kindness.

I stopped to administer first aid to a young lad knocked off his bike by a car. He was lying in the road and me and a couple of other women were directing traffic round him. The swearing and abuse from drivers was shocking. Some people are disgusting.

In London this doesn't surprise me ..
How awful for you .

I think the problem is that no one learns from incidents like those described or that they have bad manners because no one has the balls any more to point it out. Or they are scared they will get stabbed or filmed and called a “Karen” on social media. How I hate that name used in that way! Society needs far more Karens if you ask me.

The problem is that someone appearing in distress in some way is so often a scam tactic nowadays, especially at railway stations. I would be reluctant to intervene for that reason, not because I'd care whether it was illness or too much to drink.

Unbelievable!
All your comments are really worrying.

I must confess I no longer pay much attention to people lying on floors, particularly in the mornings, as there are so many homeless people doing so around here these days (and some can easily turn verbally aggressive). But, as you say, it could be someone who has passed out, so I will be more vigilant.