Nightmare customers

77 replies

nightmarecustomers · 23/09/2024 12:35

I do dog home boarding. I'm allowed 4 dogs a night. I took a booking 20 months ago, for a lady who has 3 dogs. She's just cancelled, 10 days before they are due to check in. She ended her text telling with :
"I'll definitely like to use your services again in the future. Take care xx"
As if I would EVER take a booking from her again.
Do people not see how unreasonable they are?

Anyone have similar tales?

OP posts:

MereDintofPandiculation · 23/09/2024 12:41

Do you not have T&C stating what part of fee is refundable depending on date of cancellation?

It's inevitable that people will want to cancel. If your holiday was cancelled for good reason (illness, accommodation becoming unavailable, etc) would you still put your dogs into boarding? But you would expect to lose your deposit or even your entire boarding fee, (and you would add that to your travel insurance claim).

dancinfeet · 23/09/2024 12:38

if 10 days notice is too short notice for you, maybe you need to implement a non refundable deposit / cancellation fee at the time of booking that will cover at least some of your losses if you can’t fill the cancelled slot? The customer probably thinks she is giving you reasonable notice of 10 days that she no longer requires pet care if her plans have changed, I appreciate that from your point of view that this may be considered short notice.

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