Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed the charity shop called me rude

283 replies

ohmydays37 · 22/09/2024 23:07

I donated two huge bags of clothes to local charity shop. Before I could even ask a question the woman who worked there demand my postcode for gift aid. I said my husband deals with that and I explained I wasn't comfortable giving his details without his permission. She then said, I was extremely rude and it was for gift aid and she was running a business. In no way was I being rude (which I told her).

I guess my AIBU to think you can't just ambush people for gift aid without knowing if 1) they pay tax and 2) you need to explain the details of it. Which she didn't.

OP posts:
Goody2ShoesAndTheFilthyBeast · 23/09/2024 07:19

Yes she shouldn't have been rude of course but wouldn't it have been simpler to just say I'm not a tax payer when she asked about gift aid?

RampantIvy · 23/09/2024 07:18

Our local hospice closed all their retail shops during lockdown and opened up a shop on the side of a warehouse on a trading estate.

It means that customers and people who donate can park right outside. The staff are lovely and helpful and are always delighted to receive donations.

The charity I volunteer with has raised thousands of pounds for the hospice, and when they came to give a talk at one of our meetings I was amazed at just how much money they raise from selling goods at their retail hub. They accept clothes, household items, furniture and electrical goods, which they have PAT tested before they go on sale.

Donating to them is stress free and easy.

surreygirl1987 · 23/09/2024 07:18

Octavia64 · 23/09/2024 04:18

Well, she might have been rude.

But I imagine it's policy.

It's a bit like objecting to someone in McDonald's saying would you like fries with that?
The conversation will be scripted and they will be expected to stick to the script.

This is common in retail - eg WHSmith saying we have water on offer would you like one or when BP are doing a loyalty card drive they ask literally everyone whether they have one.

Most charities that I have interacted with recently - national trust, English heritage, etc always ask about gift aid now.

As an aside, saying your husband deals with it is if not rude, odd. Surely you know if you pay tax?

No it isn't. It's like asking would you like the tax you paid on your fries to be rediverted to us (and by the way you can only do this if you pay tax). People need to stop thinking of Gift Aid as free money.

surreygirl1987 · 23/09/2024 07:17

Thebellofstclements · 23/09/2024 03:59

Gift aid means a charity receives your tax money rather than the government. Every time people complain about lack of resources in eg. Education, SEN support, it's because less money is sloshing around for the government to use. Some of it is going to pay extraordinarily high salaries of "charity" CEOs etc instead. That is why lots of people do not gift aid.

This.

I think some people thing it's somehow 'free'money.

Londonrach1 · 23/09/2024 07:16

Yanbu. She was rude. I'm self employed and my tax is complicated enough without doing gift aid as well. I refuse to do gift aid. I find it rude to be asked. Even if I didn't have to do my tax return is still refuse to do gift aid as you giving the government too much information. Just my opinion before anyone jumps on me. My mum s friend has to pay as she hadn't paid enough tax during the year to cover her donations.

TylerEndicott · 23/09/2024 07:16

friendlycat · 22/09/2024 23:58

These people are volunteers doing a decent job for free.

I really can’t imagine she demanded things of you. She just asked a straight forward question. All you had to do was say no I don’t do gift aid.

They're not all technically volunteers, near us some of them are staffed by offenders who are doing community service as part of their sentence.

NowImNotDoingIt · 23/09/2024 07:15

Shoxfordian · 23/09/2024 05:36

She was abrupt but you could have just given the postcode, don't really know why you wouldn't do that tbh

Because she doesn't pay tax and she couldn't have gift aided anyway. So what's the point?

surreygirl1987 · 23/09/2024 07:14

SonjaBarkerFinch · 23/09/2024 06:51

This!

Just another day in the life of a mumsnetter!

”My husband deals with that”????

If he's the one that pays tax, they she has no right dealing with Gift Aid on his behalf. If my husband made decisions about GA for me I'd be furious. I don't do Gift Aid.

ledsafari · 23/09/2024 07:14

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines. Previously banned poster.

ledsafari · 23/09/2024 07:13

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines. Previously banned poster.

NowImNotDoingIt · 23/09/2024 07:13

She was rude. You don't owe anyone gift aid or your details, definitely not your husband's. Your explanation as to why shouldn't matter or deserve comment unless you were swearing /actually rude.

surreygirl1987 · 23/09/2024 07:13

BrokenSushiLook · 23/09/2024 07:04

@Razorrain the details of retail gift aid from MarieCurie posted by @HotCrossBunplease is a bit disingenuous and only tells half the story.

If you sogn up for retail gift aid the smallprint says that the items remain your property until sold and that the charity shop is selling them on your behalf and will then claim your gift aid on the sale price money. If you don't pay much tax and you donate boutique or rare items of clothing you could end up owing HMRC money. Althoigh most charity shops now only allow returns for credit rarher than refund, there have been cases where charity shops did allow refunds and the person who donated the original itens is then liable to pay the extra tax into HMRC. I don't want to get embroiled in it at all.

Some people also have an ethical objection against Gift Aid in general. If you take the position that the state ought to be meeting people's needs for health and social care and that charities are meeting the needs where the state's offer is inadequate then it's a potential opinion to hold that it is inappropriate to remove some amount of the state's tax revenue and give it to the charity because in effect you are therefore merely contributing to making the state's funding shortfall worse

Yes, this. I find it odd that everyone automatically seems to think Gift Aid is a no-brainer.

surreygirl1987 · 23/09/2024 07:11

Frostytree · 22/09/2024 23:34

For some unknown reason my DH won’t do gift aid. So I wouldn’t give someone else’s details without permission.
There is no reason to give postcode, just like people who get annoyed by giving email address for receipt.
Sometimes the attitude of staff. Means I don’t feel guilty for filling the bags that come through the door. Not even bothered if they are stolen as least they go.

We don't do gift aid either. It's a rediversion of tax, not money magically appeatinf from nowhere. I don't think it's odd. The OP doesn't pay tax and didn't feel comfortable making this decision on behalf of her husband (quite rightly). The charity shop worker was veey my rude, yes. However, as a PP has pointed out, possibly severely SEN so don't let it get to you.

muddyford · 23/09/2024 07:04

I would have said that I don't pay tax. I may even have added something mysterious, such as 'in the UK'.

BrokenSushiLook · 23/09/2024 07:04

@Razorrain the details of retail gift aid from MarieCurie posted by @HotCrossBunplease is a bit disingenuous and only tells half the story.

If you sogn up for retail gift aid the smallprint says that the items remain your property until sold and that the charity shop is selling them on your behalf and will then claim your gift aid on the sale price money. If you don't pay much tax and you donate boutique or rare items of clothing you could end up owing HMRC money. Althoigh most charity shops now only allow returns for credit rarher than refund, there have been cases where charity shops did allow refunds and the person who donated the original itens is then liable to pay the extra tax into HMRC. I don't want to get embroiled in it at all.

Some people also have an ethical objection against Gift Aid in general. If you take the position that the state ought to be meeting people's needs for health and social care and that charities are meeting the needs where the state's offer is inadequate then it's a potential opinion to hold that it is inappropriate to remove some amount of the state's tax revenue and give it to the charity because in effect you are therefore merely contributing to making the state's funding shortfall worse

WimpoleHat · 23/09/2024 07:02

there was no reason why you couldn’t just give her your post code!

If her husband is the one being registered as having made the gift aid declaration, it’s not unreasonable that he consents to it. If you’re “giving” more gift aid than you pay in tax, then you are liable for the difference. Plus - as a pp said, he may be philosophically opposed to the idea of gift aid and may not want to do it. That is his right. There was no need to be rude or pushy about it.

Sammysquiz · 23/09/2024 06:58

ichundich · 23/09/2024 06:40

How is that relevant?

Because he’d need to know the amount of gift-aid claimed for his self-assessment.

DivergentTris · 23/09/2024 06:58

She was rude, however, you should know enough about your affairs to have been able to deal with a simple and expected request in these situations without the permission of your husband.

RedHotChilliPreppers · 23/09/2024 06:54

I’m a volunteer in a charity shop. Why is it stressful?

There are loads of charity shops in my town. There are are a few I refuse to go in. I’ve donated really decent items but have always been met with huge sigh and “ what’s in there, we have lots of donations so, what is it you are donating?” One, I just replied, “ oh, you don’t want it then, and just walked out”. You’d think I’d handed them a bag of poo.

After this happened a couple of times I started selling things on Vinted, put clothes in a bag and used in the the large dept. Store recycling offer (£5 off for 5 items) and anything left I donate to the one shop that says “thanks”, when I drop it in.

It’s a shame, but often it’s the staff who put you off.

SonjaBarkerFinch · 23/09/2024 06:51

Wantsalotofattentio · 22/09/2024 23:18

I can't get past you not giving out your post code without your husband's permission

This!

Just another day in the life of a mumsnetter!

”My husband deals with that”????

LoudSnoringDog · 23/09/2024 06:49

The woman sounds rude.

As pointed out by a couple of other posters, Gift Aid diverts tax away from the public purse so I no longer do it. Especially if it's a larger charity.

MinervaMcGonagallsCat · 23/09/2024 06:41

She was rude and you were weird.

ichundich · 23/09/2024 06:40

nomoretreats · 23/09/2024 06:38

Does your husband own his own business?

How is that relevant?

Flossflower · 23/09/2024 06:39

callthecattlehome · 23/09/2024 06:37

Re gift aid - the FT a while back pointed out that the effect is to take the money away from public use (via taxes) and give it to the charity. This might be justifiable with a small local one but not imho for the big ones with fat cats at the top. So I never do it.

Good point

Twiglets1 · 23/09/2024 06:38

It's a fair point though that someone made above that they ask your postcode first and then your address, the same with emailed receipts.

I am getting sick of handing out my email address/postcode etc to so many organisations. I wouldn't mind but I get loads of junk email now & some physical stuff that goes straight into recycling. Plus some companies have clearly sold on my mobile number too because I get called from random call centres I never signed up to.

In this situation I would have just said I don't pay tax which I don't at the moment and left my husband out of it.