Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed the charity shop called me rude

283 replies

ohmydays37 · 22/09/2024 23:07

I donated two huge bags of clothes to local charity shop. Before I could even ask a question the woman who worked there demand my postcode for gift aid. I said my husband deals with that and I explained I wasn't comfortable giving his details without his permission. She then said, I was extremely rude and it was for gift aid and she was running a business. In no way was I being rude (which I told her).

I guess my AIBU to think you can't just ambush people for gift aid without knowing if 1) they pay tax and 2) you need to explain the details of it. Which she didn't.

OP posts:
HotCrossBunplease · 23/09/2024 09:05

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines. Previously banned poster.

What are you talking about? It was me who first posted above about Retail Gift Aid.

KnottedTwine · 23/09/2024 09:04

99point6 · 23/09/2024 08:58

How much does personalised "junk mail" cost the charity to send? I have received letters telling me my gift aid total was less than 2 quid. Negating nearly half their gain.

It's a legal requirement to do that, the charity has no option. Legally, if you sign up for gift aid they have to get in touch with you to tell you how much your donatons have raised. And if you haven't given them your email address, their only option is to write to you. I would contact the head office of the charity and ask to be switched onto email notifications and taken off their mailing list, any large charity will be happy to do this for you.

Packetofcrispsplease · 23/09/2024 09:03

Hmm 🤔 I don’t pay tax as I don’t earn enough ( I’m an unpaid carer ) my husband has signed up for gift aid in a couple of charity shops so we have a little card with a reference number and some stickers to pop on donation bags .
However, if I drop at a different shop I just tell them I’m not a taxpayer and leave it at that .
The person in the shop you went into was either 1) rude or 2) SEN / learning disabled .
A previous poster commented that and that’s often the case .
i care for someone with SEN and I can see they might come across like that on occasion without meaning to

dolskarella · 23/09/2024 09:01

EwwSprouts · 23/09/2024 08:55

YANBU. When receiving a donation charity staff should be grateful. Gift Aid is a bonus and if someone declines to give their personal information you are only going to put them off donating again if you start to push hard.

I'm always grateful for sellable donations, and yes gift aid is a bonus. But the amount of people who use charity shops for basically fly tipping is ridiculous. Dirty underwear, broken toys, smashed crockery, and it costs the charity to get rid of it.

GuPuddingRamekinHoarder · 23/09/2024 09:00

godmum56 · 23/09/2024 08:57

yanbu. If chazzas want donations they need to be polite

The chazza is a volunteer, she’s not beholden to anyone.

99point6 · 23/09/2024 08:58

How much does personalised "junk mail" cost the charity to send? I have received letters telling me my gift aid total was less than 2 quid. Negating nearly half their gain.

godmum56 · 23/09/2024 08:57

yanbu. If chazzas want donations they need to be polite

GuPuddingRamekinHoarder · 23/09/2024 08:57

Cantsleeper · 23/09/2024 08:44

Again, fascinating! What about my comment made you think my panties are ‘in a bundle’ ?

It’s just a mild debate on a chat forum, no one is ‘hand wringing’.

GlomOfNit · 23/09/2024 08:57

It isn't rude to withhold personal information, and none of us owe the charity shops this information. We are making a donation. Some people who manage charity shops feel entitled to the little extra they can get via gift aid, which they shouldn't be. I've never encountered anyone who asked for that information rudely, or got stroppy if I said 'sorry, I don't work, so I can't do gift aid' and cross-examined me about our family circs.

This sort of hectoring attitude from charity shop workers/managers is becoming more prevalent though. My mum recently dropped off two small bags of good quality stuff - high quality knitting yarn, nice clothes, NOT junk - at the only charity shop she can deposit at, because it has dedicated parking bays out front and access for her rollator. She waited in the place you wait with your bags and a volunteer/worker came over and very nastily said 'let's see what you have first' and had a good old rummage in front of her. Having decided mum wasn't palming off old crap (I do know this is a huge issue for charity shops) she accepted that bag, and my mother said 'there's a small bag of books in the car, I'll just get that' and this woman actually shouted at her 'WE DON'T NEED ANY BOOKS, I DON'T WANT THEM IN HERE, DON'T GET THEM!' so my mum just shrugged and rollated off, and as she left the worker continued to shout after her. She then left, walking past the sign on the door with all the things they weren't taking that day (books weren't on the list).

I just think there are some people working/volunteering for charity shops who see an opportunity to bully and exercise petty power.

GuPuddingRamekinHoarder · 23/09/2024 08:56

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines. Previously banned poster.

Yeah given OP’s update that she was more worried about junk mail I’mnot sure what’s what anymore.

SonjaBarkerFinch · 23/09/2024 08:56

Cantsleeper · 23/09/2024 08:44

Again, fascinating! What about my comment made you think my panties are ‘in a bundle’ ?

I’d say that response proves they are still very much bundled.

Again, I’m fascinated why you are so invested in a stranger. Care to answer this time?

EwwSprouts · 23/09/2024 08:55

YANBU. When receiving a donation charity staff should be grateful. Gift Aid is a bonus and if someone declines to give their personal information you are only going to put them off donating again if you start to push hard.

Summertimer · 23/09/2024 08:52

Gift aid is optional. They should be grateful if you can do it but just accept you can’t or don’t wish to if you don’t

AgileGreenSeal · 23/09/2024 08:47

Cobblersorchard · 23/09/2024 08:42

They dont, they claim gift aid based on the sale value of the individual items. Not per bag.

I get an email from air ambulance with my totals annually.

Thanks for the explanation.

I thought it was only applicable on money donations as I don’t do gift aid myself.
So once your “jumper” or whatever is converted into a sale then the gift aid is calculated on that. Good to know 👍

outdamnedspots · 23/09/2024 08:47

@PinkSparklyPussyCat - Postcode, house number, name. As others have said if he does a self assessment it's a pain in the arse.

You don't have to declare items that you donate on your tax assessment. You only have to declare cash donations. But donations to charities are tax free - see
www.gov.uk/donating-to-charity

It's the charity shop that is benefiting here: they can claim tax relief on anything they sell that you donate.

99point6 · 23/09/2024 08:46

At least this charity shop thread is proving an education in Gift Aid rules.
Calling people rude is always rude of course.
Years ago when I donated to Oxfam I was able to login somewhere and see how much they had reclaimed. Was surprisingly high (£250) - had offloaded LPs. Can well see the FT point on transfer of funds from HM Treasury to 3rd sector.

pleasehelpwi3 · 23/09/2024 08:46

poppyzbrite4 · 22/09/2024 23:10

I would be generous OP as some people working in charity shops have learning difficulties. I donated some bags of stuff once and asked for the bags back and the woman said, "Stupid woman!" But I believe the staff were SEN.

Edited

Yes, exactly this. Or are ex-prisoners, or even current prisoners working in the community? Or a mixture of all of these.
You obviously agree with the charity, so just think of the good you are doing by kindly donating the clothes.

AgileGreenSeal · 23/09/2024 08:44

Coruscations · 23/09/2024 08:28

So this was nothing to do with being uncomfortable about giving out your husband's details? After all, the postcode is yours and your information to supply, and you could have given your own email address if asked. Or refused because you didn't want to give your own address. Why make up an excuse just to do a charity shop out of a bit of money?

Plus, of course, they don't ask for the email for gift aid purposes.

“Why make up an excuse just to do a charity shop out of a bit of money?”

Can charities really claim gift aid on donations of clothing? I thought it was only applicable on actual money donations.

Cantsleeper · 23/09/2024 08:44

SonjaBarkerFinch · 23/09/2024 08:36

I never understand why people get their panties in a bundle over a post by a random woman on a parenting forum.

Care to explain?

Again, fascinating! What about my comment made you think my panties are ‘in a bundle’ ?

dolskarella · 23/09/2024 08:43

HotCrossBunplease · 22/09/2024 23:25

What did she mean she was “running a business”? It’s a charity.

Charity shops still have staff to pay, rent to pay and other costs. It is very much a business

Cobblersorchard · 23/09/2024 08:42

AgileGreenSeal · 23/09/2024 08:41

I didn’t know charities could claim gift aid on bags of clothing. 🤔

They dont, they claim gift aid based on the sale value of the individual items. Not per bag.

I get an email from air ambulance with my totals annually.

AgileGreenSeal · 23/09/2024 08:41

I didn’t know charities could claim gift aid on bags of clothing. 🤔

Needmorelego · 23/09/2024 08:41

I don't think it's terrible that charity shops ask to check what's in the bags of donations for accepting them.
It's September so they aren't going to want lots of flimsy sundresses, left over crafts from Easter and children's sandals.
So many don't stop to think before donating.
So many people think January is the perfect time to donate Christmas jumpers - it's not ! Where exactly is a charity shop meant to store them until next December?

outdamnedspots · 23/09/2024 08:39

linelgreen · 23/09/2024 08:19

Our nearest charity shop insists on unpacking donations and examining the contents of the bag whilst you wait to see if they want to accept the donation!! When I asked them why they explained that they only wanted items that they could resell and would give back anything they felt was not saleable. I honestly don't want to stand around whilst they do this so now just fill the charity bags that are collected.

But people donate all sorts of shit to charity shops! Dirty clothes, clothes just fit for the bin, broken toys, etc., so I can totally understand why charity shops want to check donations!

SonjaBarkerFinch · 23/09/2024 08:36

Cantsleeper · 23/09/2024 07:52

I don’t know why people are wringing her hands over what op said. Her husband does deal with that as he’s the taxpayer. When I signed up for gift aid years ago I had to fill in a form and sign it confirming I paid tax and was happy for some of my tax to go to the charity. Op couldn’t have done that. The way people pick apart posts on here is fascinating!

I never understand why people get their panties in a bundle over a post by a random woman on a parenting forum.

Care to explain?

Swipe left for the next trending thread