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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be annoyed the charity shop called me rude

283 replies

ohmydays37 · 22/09/2024 23:07

I donated two huge bags of clothes to local charity shop. Before I could even ask a question the woman who worked there demand my postcode for gift aid. I said my husband deals with that and I explained I wasn't comfortable giving his details without his permission. She then said, I was extremely rude and it was for gift aid and she was running a business. In no way was I being rude (which I told her).

I guess my AIBU to think you can't just ambush people for gift aid without knowing if 1) they pay tax and 2) you need to explain the details of it. Which she didn't.

OP posts:
Teateaandmoretea · 23/09/2024 10:23

GuPuddingRamekinHoarder · 23/09/2024 08:57

It’s just a mild debate on a chat forum, no one is ‘hand wringing’.

The whole mumsnet ‘was I rude?’ obsession is handwringing no more or less.

It baffles me why people care so much if some rando takes something they said the wrong way.

I doubt any men even think twice about it let alone berate each other on an online forum.

SonjaBarkerFinch · 23/09/2024 10:23

SoupDragon · 23/09/2024 09:45

Somewhat ironic that you said "I’m fascinated why you are so invested in a stranger." 😂😂

Explain.

KnottedTwine · 23/09/2024 10:13

They are businesses and not a lot goes to the charity

Filling up the bingo card... Charity accounts are published online for anyone who wants to see how much they're raising and how they are spending it.

Nanny0gg · 23/09/2024 09:59

Frostytree · 22/09/2024 23:34

For some unknown reason my DH won’t do gift aid. So I wouldn’t give someone else’s details without permission.
There is no reason to give postcode, just like people who get annoyed by giving email address for receipt.
Sometimes the attitude of staff. Means I don’t feel guilty for filling the bags that come through the door. Not even bothered if they are stolen as least they go.

They are businesses and not a lot goes to the charity

Cantsleeper · 23/09/2024 09:58

SonjaBarkerFinch · 23/09/2024 09:34

I wish I could believe that but something tells me you don’t.

Every one of your comments has been unnecessarily aggressive, as if getting someone riled up gives you some sort of buzz. It won’t work on me, unfortunately, I just think you look really silly. I’m sure you’ll want to get another little jab in but I’m finished here, it’s given me a sense of second hand embarrassment I could have done without of a morning!

Florencearbuthnot2 · 23/09/2024 09:55

Yes .Superstores on the edge of town are the future as far as the charity I work for is concerned. All our charity shops are under threat in small towns as greedy landlords scupper our ability to make as much money as we can for the actual charity. I didn’t realise until I worked for one that the actual shop pays the rental and business rates ,all repairs ,not even paid for by said greedy landlords. It will be easier for the customer ,out of town superstores, but my charity shop is a part of the community and we don’t just sell donated goods we support on a daily basis ,our customers. Not kidding but with the lack of support in our locality we have almost become a hub .Sometimes I feel like a branch of Social services,providing a warm ,safe space. Where all our welcome. So, a good charity shop can actually become a lifeline for people. I understand it’s just a shop but sometimes it’s more than that and that’s why our volunteers do reflect society. But our higher ups do see it as a business and we are indeed ranked on a weekly basis for how much we sell,how much we sold that was gift aided,how many volunteers etc. many shops not keeping up are sadly under threat. It has been an eye opener I can tell you.

SoupDragon · 23/09/2024 09:45

SonjaBarkerFinch · 23/09/2024 09:34

I wish I could believe that but something tells me you don’t.

Somewhat ironic that you said "I’m fascinated why you are so invested in a stranger." 😂😂

Elenorwish · 23/09/2024 09:45

I’d be more worried as to why you can’t give your post code without your husband’s permission.

KnottedTwine · 23/09/2024 09:43

only 2 carrier bags at a time, one no books.

Because we're dealing with so much crap which isn't fit for sale, and clutters up the back room until the waste guy comes to collect.

limmie · 23/09/2024 09:39

RampantIvy · 23/09/2024 07:18

Our local hospice closed all their retail shops during lockdown and opened up a shop on the side of a warehouse on a trading estate.

It means that customers and people who donate can park right outside. The staff are lovely and helpful and are always delighted to receive donations.

The charity I volunteer with has raised thousands of pounds for the hospice, and when they came to give a talk at one of our meetings I was amazed at just how much money they raise from selling goods at their retail hub. They accept clothes, household items, furniture and electrical goods, which they have PAT tested before they go on sale.

Donating to them is stress free and easy.

I wish we had somewhere like this where I live, each charity shop seems to have it's own set of rules, the latest one, only 2 carrier bags at a time, one no books. I have tried a few and all 3 made me feel like a nuisance that I was dropping stuff off that they were then going to have to sort out - not sure what the answer is! I shall look further afield actually, out of my town.

SonjaBarkerFinch · 23/09/2024 09:34

Cantsleeper · 23/09/2024 09:24

Ah, you’ve had a wee misunderstanding, that maybe explains your strange overreaction! I’m not invested in a stranger at all, just replying to a comment on a public forum. Really no need for any more histrionics, I’m sure we’re both adults and have better things to do than argue like silly teenagers!

I wish I could believe that but something tells me you don’t.

Needmorelego · 23/09/2024 09:32

@ZenNudist charity shops indeed will take clothing that's only suitable for rags - but it makes their life so much easier if the person donating has pre sorted it and put in a bag labelled "rags".
So many people don't though - which is why they will sometimes check.

Cantsleeper · 23/09/2024 09:24

SonjaBarkerFinch · 23/09/2024 08:56

I’d say that response proves they are still very much bundled.

Again, I’m fascinated why you are so invested in a stranger. Care to answer this time?

Ah, you’ve had a wee misunderstanding, that maybe explains your strange overreaction! I’m not invested in a stranger at all, just replying to a comment on a public forum. Really no need for any more histrionics, I’m sure we’re both adults and have better things to do than argue like silly teenagers!

GiantHornets · 23/09/2024 09:23

Thebellofstclements · 23/09/2024 03:59

Gift aid means a charity receives your tax money rather than the government. Every time people complain about lack of resources in eg. Education, SEN support, it's because less money is sloshing around for the government to use. Some of it is going to pay extraordinarily high salaries of "charity" CEOs etc instead. That is why lots of people do not gift aid.

I do gift aid precisely because my tax money is diverted from the government.
My donations go to the local children’s hospice, which should be government funded. By signing up to gift aid, I am forcing the government to spend my tax where I want it to go.
I also set up gift aided direct debit donations to overseas charities when the government cut foreign aid.

KnottedTwine · 23/09/2024 09:19

I have been told by my local charity shop that they get money per tonne on old unusable clothes so send in the worn stuff.

This is true - but it is literally pennies per black bag. We have such limited storage space and the rag man only comes once a week that we can't cope with donations which are purely rags. Other charity shops with bigger storage areas may make different decisions. Personally, knowing the issues we have with storage, I would much rather people put the odd socks and ripped jackets in one of the roadside collection bags or supermarket recycling bins and just gave us the stuff which we can sell.

HotCrossBunplease · 23/09/2024 09:18

IbizaToTheNorfolkBroads · 23/09/2024 09:16

It still needs to be cost effective.
Gift Aid can be a significant boost to that.

So she’s running a cost-effective charity, still not a business.

IbizaToTheNorfolkBroads · 23/09/2024 09:16

HotCrossBunplease · 22/09/2024 23:25

What did she mean she was “running a business”? It’s a charity.

It still needs to be cost effective.
Gift Aid can be a significant boost to that.

ZenNudist · 23/09/2024 09:16

KnottedTwine · 23/09/2024 09:13

We wouldn't pick over donations in front of customers but yes, many people donate stuff which is just not fit for sale and you do wonder what the hell they were thinking. Chipped mugs, worn out or ripped clothing, single shoes/socks, crusty pans, dolls with their heads missing, dried-up felt tip pens, tattered books, etc etc.

If something is in too poor condition to hand on to a neighbour or your best friend, how are we supposed to sell it?

I have been told by my local charity shop that they get money per tonne on old unusable clothes so send in the worn stuff.

ZenNudist · 23/09/2024 09:14

You sign up for gift aid. It's the taxpayer that signs up, not their spouse!!!

Still you could just say you can't because you don't pay tax, that is the correct response, not implying there would be a way for her to get gift aid out of you if she had your husbands details.

I'd probably have just given name and address.

KnottedTwine · 23/09/2024 09:13

We wouldn't pick over donations in front of customers but yes, many people donate stuff which is just not fit for sale and you do wonder what the hell they were thinking. Chipped mugs, worn out or ripped clothing, single shoes/socks, crusty pans, dolls with their heads missing, dried-up felt tip pens, tattered books, etc etc.

If something is in too poor condition to hand on to a neighbour or your best friend, how are we supposed to sell it?

CountryShepherd · 23/09/2024 09:09

linelgreen · 23/09/2024 08:19

Our nearest charity shop insists on unpacking donations and examining the contents of the bag whilst you wait to see if they want to accept the donation!! When I asked them why they explained that they only wanted items that they could resell and would give back anything they felt was not saleable. I honestly don't want to stand around whilst they do this so now just fill the charity bags that are collected.

Can you imagine the amount of donations they get that are totally unsaleable?

Some people don't donate out of kindness, they want to use the charity as a free tip facility. And be thanked in the process. Obviously no one from MN would ever do this - hence the distaste of having your donations picked over.

It costs the charity valuable resources to get rid of all this rubbish and can be dangerous and unsanitary for volunteers.

Needmorelego · 23/09/2024 09:07

This thread shows how little is understood about Gift Aid.
I don't really quite understand it myself. I'm a non tax payer so I have never signed up.
But then I think a lot of people don't understand what charity shops actually want to sell - no they don't want your stained bedding and broken Christmas tree.

Florencearbuthnot2 · 23/09/2024 09:06

I work in a charity shop and we are under enormous pressure to sign up /take donations that are gift aided. The volunteers I manage do range from shy students to adhd and autism. But all ask politely ‘Do you gift aid ?’
Im sorry you seem to have experienced a tactless volunteer.All charities from the National trust to your local charity shops all can claim 25 % tax back so the pressure is immense for each donated bag or item.

maddening · 23/09/2024 09:06

TinkerTiger · 22/09/2024 23:12

I honestly don’t see what you couldn’t just give your postcode? And what is it that your husband ‘deal’s with’? Post codes? Much ado about nothing.

You can't gift aid on just a postcode - it requires personal details so it can be linked to your tax - it isn't the ops personal info, it is her husband's.

godmum56 · 23/09/2024 09:05

GuPuddingRamekinHoarder · 23/09/2024 09:00

The chazza is a volunteer, she’s not beholden to anyone.

they won't keep their volunterring job for long at that rate.....but as she said she is "running a business" I susopect that she is the shop manager and I understand they are often not volunteers but in paid employment.

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