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AIBU?

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Original poster

Anyone work in a Premier Inn?

162 replies

fizzypop100 · 22/09/2024 20:28

Our teen slept heavily and wasn't responding to us knocking loudly on his hotel room door and calling his phone. The receptionist had a look but couldn't open it with her key card because he had locked the door from the inside.
She said the only way to open it was the police. Surely there is a way to open the door in these circumstances, without damaging the door ?
(Next time I'm booking a connecting room)

Anyone work in a Premier Inn?
Anyone work in a Premier Inn?
OP posts:
MocktailMe · 22/09/2024 20:42

fizzypop100 · 22/09/2024 20:38

Yes but it should be able to be opened by staff in urgent situations, when the occupant isn't responding to door knocking/banging or phone calls

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In these sort of urgent situations when you can't hear anyone inside it's a large likelihood a death may have occured, that's why police had to be present. In nice normal hotels this isn't frequently likely. In roadside dumps like where I worked it sadly was, so they were taken out. We had to have three people present to open a room as per policy, one to wait outside with a phone ICE.

Smithhy · 22/09/2024 20:42

fizzypop100 · 22/09/2024 20:39

This is NOT breaking in. It's asking why the staff couldn't open it in an urgent situation

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Who determines what is urgent or not?

I was a DM in a different hotel chain previously, and it was a nightmare.

Original poster
fizzypop100 · 22/09/2024 20:40

The hotel could obviously see from our booking that we were a family and therefore valid to ask for assistance

OP posts:
froggybiby · 22/09/2024 20:39

Well normally when we both work in hotels there used to be a master key held in a safe by the management which would enable the door to be opened.

MocktailMe · 22/09/2024 20:39

I worked in a hotel chain where this was the case. Some hotels had removed the interior locks (such as the one I worked in) unfortunately due to high drug use and suicide. We got a lot of complaints from solo female travellers who didn't appreciate male staff able to access the rooms at any time.

But in the main, yes this is true. You'd have to knock the door down which is only allowed to be done if police are present. Again, this is why in hotels with drug problems and suicide etc they are removed. The fact they are in means you picked a good one!!

Original poster
fizzypop100 · 22/09/2024 20:39

BeADinosaur · 22/09/2024 20:38

I don't think it's wise to ask for/post instructions online on how to break into a locked hotel room.

This is NOT breaking in. It's asking why the staff couldn't open it in an urgent situation

OP posts:
BeADinosaur · 22/09/2024 20:38

I don't think it's wise to ask for/post instructions online on how to break into a locked hotel room.

Original poster
fizzypop100 · 22/09/2024 20:38

yeesh · 22/09/2024 20:36

Isn’t the point of the extra lock that it can’t be opened from outside?

Yes but it should be able to be opened by staff in urgent situations, when the occupant isn't responding to door knocking/banging or phone calls

OP posts:
Original poster
fizzypop100 · 22/09/2024 20:36

Gogogo12345 · 22/09/2024 20:32

Sent to my DS. He's a manager in one

Thank you. I can't understand why there isn't a deadlock key for staff to open doors in urgent circumstances?

OP posts:
yeesh · 22/09/2024 20:36

Isn’t the point of the extra lock that it can’t be opened from outside?

LittleGreenDuck · 22/09/2024 20:33

I don't know the answer, but I hope your son is ok.

Gogogo12345 · 22/09/2024 20:32

Sent to my DS. He's a manager in one

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