Page 5 | Anyone work in a Premier Inn?

fizzypop100 · 2024-09-22T19:28:04+00:00

Our teen slept heavily and wasn't responding to us knocking loudly on his hotel room door and calling his phone. The receptionist had a look but couldn't open it with her key card because he had locked the door from the inside. She said the only way to open it was the police. Surely there is a way to open the door in these circumstances, without damaging the door ? (Next time I'm booking a connecting room)

FawnFrenchieMum · 22/09/2024 21:02

NotOnlyFedUpButAlso · 22/09/2024 20:57

Waiting for the police to bother getting around to attending seems pretty unpredictable. Why can't these hotels keep a single master key in a "break glass in case of emergency" box?

Who decides what’s an emergency?

Unconvinced8768 · 22/09/2024 21:02

Good thinking re: 2 cards!! Thanks!

I disagree it wasn’t an urgent situation. He could have been ill or worse. Stuff happens.

helpfulperson · 22/09/2024 21:02

Of course it isn't an emergency situation. It's annoying, inconvenient, expensive and many other things but it isn't an emergency. No-one is going to die because of a missed flight.

Have a look at one of the threads about women having strange people walk into their hotel room and you will see why these locks are in place.

Next time you and he will know not to use the deadlock or to get two keys and give you one.

BridgetJonesBigPants · 22/09/2024 21:01

A fire is an emergency. A teen missing a flight because they sleep in isn't. It's annoying, but not a legitimate reason to break into an adult's hotel room.

FawnFrenchieMum · 22/09/2024 21:01

All the people that think the staff should be able to open the door - how would you feel if staff burst in whilst your in the bath / sleeping naked / avoiding your ex-partner who is looking for you / your mother who you are not speaking to etc says they should?

TheArtfulScreamer1 · 22/09/2024 21:01

fizzypop100 · 22/09/2024 20:53

There was a member of staff and 4 members of family stood outside his room !

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Yes in this case there was but if hotel staff could just gain entry at will which is more or less what you're suggesting then how would the next Lucy Spraggan be safeguarded.

Original poster

fizzypop100 · 22/09/2024 21:00

BridgetJonesBigPants · 22/09/2024 20:59

This is the answer.

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This was not offered and I had no idea this was an option

OP posts:

Original poster

fizzypop100 · 22/09/2024 21:00

NotOnlyFedUpButAlso · 22/09/2024 20:57

Waiting for the police to bother getting around to attending seems pretty unpredictable. Why can't these hotels keep a single master key in a "break glass in case of emergency" box?

Finally someone who understands

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tiredwoman123 · 22/09/2024 20:59

I'm very pleased nobody can get into the door of my locked hotel room.

It's not all about you you know!

Your kid did something stupid. Own it.

BridgetJonesBigPants · 22/09/2024 20:59

HappyFitnessQueen · 22/09/2024 20:58

You could have requested two key cards for the room when you checked in. That's what I would do if my teens were staying in a separate room.

This is the answer.

Brownstains · 22/09/2024 20:58

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines - previously banned poster.

HappyFitnessQueen · 22/09/2024 20:58

You could have requested two key cards for the room when you checked in. That's what I would do if my teens were staying in a separate room.

FawnFrenchieMum · 22/09/2024 20:58

fizzypop100 · 22/09/2024 20:52

Responsibility?! I did tell him to set an alarm . What more could I do. He didn't answer

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Not blame premier inn that your adult child can’t wake up!

Nomorecoconutboosts · 22/09/2024 20:58

I’ve got teenagers and if one of mine was likely to sleep in before a flight or similar I’d probably have booked them into a room with someone else - in your case the boy’s uncle perhaps. or as you suggested yourself an adjoining room.
although just him (not the rest of you) missing a may well have cured him of doing it again!

BridgetJonesBigPants · 22/09/2024 20:58

I feel your pain but at 18 you can't expect a hotel to access a room because you tell them to.

HaddyAbrams · 22/09/2024 20:58

MocktailMe · 22/09/2024 20:47

The booking name isn't proof of anything.

Big problems in cheap hotel chains with teens especially being accompanied by adults for drug trafficking reasons. We had to have safeguarding training on this sort of thing all the time.

Also, you can't book a child into their own room in a premier inn and you aren't allowed to leave a child alone in the room. So, if he's over 18, he's an adult and you have no right to enter. If he's a child, then you broke the t&c by letting him be alone in there, and policy will be police have to be present to break door down.

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Premier inn class 16+ as an adult. I can't book myself and 2 16+ teens into 1 room for that reason. They don't allow more than 2 adults per room.

NotOnlyFedUpButAlso · 22/09/2024 20:57

Waiting for the police to bother getting around to attending seems pretty unpredictable. Why can't these hotels keep a single master key in a "break glass in case of emergency" box?

kenidorm · 22/09/2024 20:57

I think missing a flight is an urgent situation

To you maybe, but to the hotel?

Your son was fine, you don't need to be asking why they couldn't open the door. Yes procedures are in place for emergencies, this was not one.

Original poster

fizzypop100 · 22/09/2024 20:56

BridgetJonesBigPants · 22/09/2024 20:55

This isn't a premier inn problem, this is a your son problem. And I say this as someone who will face this exact scenario in a couple of weeks. My plan is to set his phone off on Find my Device which is a horrible alarm.

That is exactly what I did. I sounded the Find My Device and kept trying to call him.

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TheCountessofFitzdotterel · 22/09/2024 20:56

MocktailMe · 22/09/2024 20:47

The booking name isn't proof of anything.

Big problems in cheap hotel chains with teens especially being accompanied by adults for drug trafficking reasons. We had to have safeguarding training on this sort of thing all the time.

Also, you can't book a child into their own room in a premier inn and you aren't allowed to leave a child alone in the room. So, if he's over 18, he's an adult and you have no right to enter. If he's a child, then you broke the t&c by letting him be alone in there, and policy will be police have to be present to break door down.

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No, at 16 and 17 they can be in their own room as long as you are in the hotel, with Premier Inn.

forgotmypassagain · 22/09/2024 20:56

What on earth caused him to sleep so heavily that he couldn’t hear his door being battered at close range?

Wantsalotofattentio · 22/09/2024 20:56

fizzypop100 · 22/09/2024 20:54

A sensible answer, thank you

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So would you be happy that any old member of staff could access the room? This is aside from you all standing outside bellowing. Would you feel the same if you had a daughter?

BridgetJonesBigPants · 22/09/2024 20:55

This isn't a premier inn problem, this is a your son problem. And I say this as someone who will face this exact scenario in a couple of weeks. My plan is to set his phone off on Find my Device which is a horrible alarm.

Original poster

fizzypop100 · 22/09/2024 20:55

kenidorm · 22/09/2024 20:54

We had to leave for a flight and I couldn't leave him there !

Right, but it absolutely wasn’t an emergency where the police would have facilitated the opening of the door, was it? It was a case of 'shit happens' your DS slept in.

You don't need to know how it's done in an emergency, you didn't have an emergency.

Edited

I think missing a flight is an urgent situation

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PeachRose1986 · 22/09/2024 20:54

Wantsalotofattentio · 22/09/2024 20:50

Well if he's 18 he's an adult isn't it so you can't be asking staff to go in

Of course you can.