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AIBU?

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Original poster

Anyone work in a Premier Inn?

162 replies

fizzypop100 · 22/09/2024 20:28

Our teen slept heavily and wasn't responding to us knocking loudly on his hotel room door and calling his phone. The receptionist had a look but couldn't open it with her key card because he had locked the door from the inside.
She said the only way to open it was the police. Surely there is a way to open the door in these circumstances, without damaging the door ?
(Next time I'm booking a connecting room)

Anyone work in a Premier Inn?
Anyone work in a Premier Inn?
OP posts:
llamali · 22/09/2024 21:17

Unconvinced8768 · 22/09/2024 21:13

I don’t think they mean ‘origin’ as ‘ethnicity’.

What do they mean then?

llamali · 22/09/2024 21:17

Pluvia · 22/09/2024 21:10

This is really worrying. What if the manager is someone who likes to let himself into guests' rooms in the middle of the night?

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I can only assume the safe keeps a log of when it is opened

SailingOnAWave · 22/09/2024 21:16

As someone above mentioned, make sure you have two key cards. This is advice I will remember when my son is this age.

I hope you managed to catch your flight!

Itsagrandoldteam · 22/09/2024 21:15

I might be wrong but I didn't think the room card would open the door if it was dead bolted from the inside, so in that case 2 room cards wouldn't make any difference.
My DH stays in the same room as our adult son when we stay in Premier Inn's, he is a deep sleeper and we don't trust him to wake up with his phone alarm.

Gogogo12345 · 22/09/2024 21:14

fizzypop100 · 22/09/2024 20:36

Thank you. I can't understand why there isn't a deadlock key for staff to open doors in urgent circumstances?

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Unfortunately no reply as yet from him

Unconvinced8768 · 22/09/2024 21:13

I don’t think they mean ‘origin’ as ‘ethnicity’.

MichaelandKirk · 22/09/2024 21:13

Your son sounds like a div! I pity the people trying to sleep in nearby rooms just because your son wasnt responding to you. You must know he was a heavy sleeper. How was he expecting to wake up?

ChirpyBee · 22/09/2024 21:11

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Racist?

PeachRose1986 · 22/09/2024 21:10

tiredwoman123 · 22/09/2024 20:59

I'm very pleased nobody can get into the door of my locked hotel room.

It's not all about you you know!

Your kid did something stupid. Own it.

Which bit was ‘stupid?’ He locked the door from the inside. Same as you say you do.

He slept deeply. That wouldn’t have been deliberate.

You know nothing about people you’re calling stupid. Which makes you stupid.

OnTheBoardwalk · 22/09/2024 21:10

Room next door to me had alarm going for over 2 hours (before and after breakfast)

i told housekeeping outside and she called 2 other members of staff who opened door and found no one inside

as an 18 year old adult there were no strange circumstances, just no one answering the door. To me that’s no reason to force entry. What if things had gone missing in the room after he'd locked it

Pluvia · 22/09/2024 21:10

fizzypop100 · 22/09/2024 20:54

A sensible answer, thank you

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This is really worrying. What if the manager is someone who likes to let himself into guests' rooms in the middle of the night?

Lulubo1 · 22/09/2024 21:08

I used to work for an international hotel chain as Reception Supervisor. I could create a master key at reception to open any hotel door. Even if it's locked from the inside, our master key would open the door. We sadly had a guest die in their room, and we had to create a master key to let the police in. We also had a serious fire and had to open doors to ensure the hotel was evacuated (some people thought the fire alarm didn't apply to them). Keycards are set to a certain room number or as a master key. They are overwritten and overwritten over and over as needed. I've never heard of a hotel not being able to open the doors from the outside. Either the receptionist didn't want to, or they didn't have credentials to create the keycard

Unconvinced8768 · 22/09/2024 21:08

I’m saying I do think it was urgent!!
if someone is not responding to calls and bangs on the door I think it’s perfectly reasonable to want to get in. Yes, he could have been asleep but he also could have been ill or injured.

just recently I was involved in the (sadly unsuccessful) resuscitation of a 24 year old who’d died in their sleep. These things happen, even if you think they don’t.

TheBossOfMe · 22/09/2024 21:07

I think the safety of guests takes priority over the inconvenience of missing a flight because a teenager couldn't wake up on time!

FawnFrenchieMum · 22/09/2024 21:07

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This has been deleted by MNHQ for breaking our Talk Guidelines - previously banned poster.

Not with the deadlock on the door.

FawnFrenchieMum · 22/09/2024 21:06

fizzypop100 · 22/09/2024 21:03

None would do that. We wanted to be able to open the door slightly so we could shout him awake

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YOU wouldn’t do that, other not so pleasant parents / ex’s would do that.

You’re struggling to see any situation outside your own. Not everyone is a nice respectable human.

Original poster
fizzypop100 · 22/09/2024 21:06

Thank you everyone . This has been interesting/informative

OP posts:
TheBossOfMe · 22/09/2024 21:04

Wantsalotofattentio · 22/09/2024 20:45

It's not about YOU having access, it's about random members of staff in poorly paid jobs then also having access.

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This. I would be very unhappy about a random member of staff having the ability to access my room when I had taken all precautions to make myself safe.

kenidorm · 22/09/2024 21:04

@Unconvinced8768

I disagree it wasn’t an urgent situation. He could have been ill or worse. Stuff happens.

The problem is OP still thinks it was urgent.

Differentstarts · 22/09/2024 21:04

fizzypop100 · 22/09/2024 21:03

None would do that. We wanted to be able to open the door slightly so we could shout him awake

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None would do that what planet do you live on

RedHelenB · 22/09/2024 21:04

fizzypop100 · 22/09/2024 20:55

I think missing a flight is an urgent situation

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Not a police matter though.

NotOnlyFedUpButAlso · 22/09/2024 21:04

BridgetJonesBigPants · 22/09/2024 21:01

A fire is an emergency. A teen missing a flight because they sleep in isn't. It's annoying, but not a legitimate reason to break into an adult's hotel room.

Of course but any person who cannot be raised despite repeated efforts in a locked room surely quickly becomes a serious concern?

Original poster
fizzypop100 · 22/09/2024 21:03

FawnFrenchieMum · 22/09/2024 21:01

All the people that think the staff should be able to open the door - how would you feel if staff burst in whilst your in the bath / sleeping naked / avoiding your ex-partner who is looking for you / your mother who you are not speaking to etc says they should?

None would do that. We wanted to be able to open the door slightly so we could shout him awake

OP posts:
mixigoc176 · 22/09/2024 21:03

I didn't realise they couldn't get in.

Doesn't help the OP, but this makes me a lot happier about travelling on my own.

Brownstains · 22/09/2024 21:02

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