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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Anyone work in a Premier Inn?

162 replies

fizzypop100 · 22/09/2024 20:28

Our teen slept heavily and wasn't responding to us knocking loudly on his hotel room door and calling his phone. The receptionist had a look but couldn't open it with her key card because he had locked the door from the inside.
She said the only way to open it was the police. Surely there is a way to open the door in these circumstances, without damaging the door ?
(Next time I'm booking a connecting room)

Anyone work in a Premier Inn?
Anyone work in a Premier Inn?
OP posts:
sweetpickle2 · 22/09/2024 22:00

In that case the fire brigade would have to come rescue you anyway? If you’re passed out then it doesn’t matter if you can open the door or not.

llamali · 22/09/2024 21:57

sweetpickle2 · 22/09/2024 21:55

interesting @saraclara- what kind of emergency are you referring to? If you, the guest, are feared to need emergency assistance then the police will break in. If there is an emergency in the hotel ie a fire, you would unlock the door from the inside and leave the room.

You won't be able to unlock the door if you're overcome by smoke inhalation I guess

sweetpickle2 · 22/09/2024 21:55

interesting @saraclara- what kind of emergency are you referring to? If you, the guest, are feared to need emergency assistance then the police will break in. If there is an emergency in the hotel ie a fire, you would unlock the door from the inside and leave the room.

Katbum · 22/09/2024 21:54

YABU. Your son didn’t wake up = his problem. It’s not the hotel staff’s responsibility to solve this for you and him. Of course it is sensible that they have a policy of not opening locked doors where guests may be sleeping/vulnerable. Your relationship with the guest is not their problem and not a reason to override the policy.

saraclara · 22/09/2024 21:53

fizzypop100 · 22/09/2024 21:00

This was not offered and I had no idea this was an option

Mumsnet is full of posts about how to secure hotel room doors so that staff members can't get in. People link to devices that you attach, or door wedges, or all manner of things that mean that no-one can get in, whatever keys they might have..

Whenever I see those posts I point out that it could be a bad idea. And when I stay in hotels that have extra bolts and other devices that you can use to latch exclusively from the inside, I don't use them.

The risk of not being roused or rescued in an emergency, bothers me a lot more.

Takoneko · 22/09/2024 21:50

When I use the deadbolt on the inside of a hotel door I expect that to prevent anyone from getting into the room unless I let them in. I would not expect staff to be able to override it.

I would feel very uncomfortable staying in a hotel that didn’t have a deadbolt on my door and would probably buy one of my own travel versions if the room didn’t have one.

This is a safety feature that I expect any hotel I stay in to have. YABU.

StripyHorse · 22/09/2024 21:40

Nomorecoconutboosts · 22/09/2024 20:49

If teen ds is under 18 (especially if a young teen 13/14) then this could put you in a tricky position as he is technically a child and if he’s locked himself in you’re not available to
supervise him which may well be in the booking t&c
if he’s 18 or 19 then he’s an adult in his own right so staff may be reluctant to over ride the lock even if they can.
was there a specific emergency or time pressured event meaning you needed him out immediately? Hope you and he are all ok.
if it was just a frustration/inconvenience then not much you can do other than plan against a future occurrence

This is interesting - we were looking at booking a Premier Inn for DH and myself, as well as my 2 teen DCs (17 and 14). Premier Inn class children as 0-15, so we would have to book a separate room for DD1 - logically, it would be a room for the 2 teens. Or we would have to lie about DD1's age to have a shared room.

As it happens, we will probably book elsewhere..

Surprise50 · 22/09/2024 21:37

Wow OP! I can’t believe you think it’s acceptable for staff to have a master key and be able to access rooms! In an emergency, genuine emergency, NOT an 18 year old adult sleeping in, police/fire service would step in. You need to rethink your strategy for your next holiday 🙄

sweetpickle2 · 22/09/2024 21:32

fizzypop100 · 22/09/2024 21:30

But it would need 2 members of staff. One being management

I don’t understand what this has to do with anything? Managers can be rapists, and people can collude to assault.

fizzypop100 · 22/09/2024 21:30

llamali · 22/09/2024 21:25

I agree. Check your privilege OP

But it would need 2 members of staff. One being management

OP posts:
sweetpickle2 · 22/09/2024 21:27

I stay in premier inns and other budget hotels often for work- as a woman travelling alone the idea that staff could let themselves into my locked room is genuinely terrifying.

llamali · 22/09/2024 21:25

DaniMontyRae · 22/09/2024 21:24

Not everything is about you and your situation. The poster you responded to used a well known example of why staff shouldn't be able to access hotel rooms with master keys. Wanting to put women at risk of being raped because your son sleeps through alarms is pretty horrific.

I agree. Check your privilege OP

HolyPeaches · 22/09/2024 21:25

fizzypop100 · 22/09/2024 20:48

I think the embarrassment of us all standing there when he finally emerged was enough to stop it happening again. Plus my brother shouting at him 🤦

Shouting at him for what?!

Surely he’s not the first person on earth to sleep through door knocking and phone calls.

DaniMontyRae · 22/09/2024 21:24

fizzypop100 · 22/09/2024 20:53

There was a member of staff and 4 members of family stood outside his room !

Not everything is about you and your situation. The poster you responded to used a well known example of why staff shouldn't be able to access hotel rooms with master keys. Wanting to put women at risk of being raped because your son sleeps through alarms is pretty horrific.

llamali · 22/09/2024 21:24

Would you want some randomer to be able to unlock your door in the middle of the night while you're sleeping?

kenidorm · 22/09/2024 21:24

@Lulubo1

The hotel I used to work at, the key cards would open a door if it was locked from the inside.

Right, but the whole thread is about the fact that in this particular hotel they do not.

Funnywonder · 22/09/2024 21:23

idkbroidk · 22/09/2024 21:20

he's 18. AN ADULT. you should have let him miss his flight. he needs to learn the consequences of his actions.

Oh look, another Mumsnet poster who thinks children turn into fully fledged adults at the stroke of midnight on their 18th birthdays. A bit of nuanced thinking wouldn't go amiss. Not everyone has the same level of maturity when they hit 18.

RJ2023 · 22/09/2024 21:20

HappyFitnessQueen · 22/09/2024 20:58

You could have requested two key cards for the room when you checked in. That's what I would do if my teens were staying in a separate room.

Whenever I stay in a Premier Inn there's normally a mechanical lock you can turn on the inside of the door, which I had assumed prevents the keycard from opening the door. If it does, unfortunately two keycards may not help. If that lock doesn't prevent the door from opening from the outside I am going to be more worried about staying in Premier Inns!

idkbroidk · 22/09/2024 21:20

he's 18. AN ADULT. you should have let him miss his flight. he needs to learn the consequences of his actions.

Lulubo1 · 22/09/2024 21:20

kenidorm · 22/09/2024 21:18

The key card does not open the door when it is locked from inside.

The hotel I used to work at, the key cards would open a door if it was locked from the inside. For that reason I put a chair up against the door when I stay alone anywhere now.

Funnywonder · 22/09/2024 21:20

Not the point of the post, but I feel your pain @fizzypop100 when it comes to a teenager who sleeps like the dead. I have one of those and honestly, a brass band could march through the room and he wouldn't stir. I wish he'd been like that as a baby. But no ...😭

LongtailedTitmouse · 22/09/2024 21:19

FawnFrenchieMum · 22/09/2024 20:47

Im guessing you didn’t name only your teen on the booking on the room (as they don’t allow under 18s to stay in a room alone). If over 18 then presumably they have the same right as any other adult to not open the door.

”Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel.”

https://www.premierinn.com/gb/en/terms/booking-terms-and-conditions.html

Booking terms and conditions

Our terms and conditions when you reserve a room at a Premier Inn hotel in UK or Ireland via our digital channels, such as our website, mobile site or app.

https://www.premierinn.com/gb/en/terms/booking-terms-and-conditions.html

llamali · 22/09/2024 21:19

fizzypop100 · 22/09/2024 21:03

None would do that. We wanted to be able to open the door slightly so we could shout him awake

Maybe he was ignoring you as he had decided to stay in the country for longer and was fleeing you? The hotel staff have no idea

kenidorm · 22/09/2024 21:18

SailingOnAWave · 22/09/2024 21:16

As someone above mentioned, make sure you have two key cards. This is advice I will remember when my son is this age.

I hope you managed to catch your flight!

The key card does not open the door when it is locked from inside.

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