Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Or was the mechanic?

61 replies

catcurl · 21/09/2024 19:39

Contacted a specialist mechanic this morning to enquire about a job over the next few weeks, surprisingly he could come to me within the hour. Alarm bells should perhaps have rang but has some good reviews online etc. The particular service be provides he comes to customers.

We agreed on £135 in advance. He said that either bank transfer or cash was fine. All good.

After he was finished, I asked for his bank details to send on the money. He said he had the bank details and would like to be paid there and there. I had presumed most services are happy and prefer to send an invoice but said this was fine.

I tried to add him as a new payee, but do this so infrequently, I forgot the password needed for this and inserted it wrongly several times, the panic didn't help!

I said to him that I would get cash, but would need my husband to bring this, who was a five minute run away with the baby. Out in running buggy, so could get to me quickly not so much vice versa if that makes sense.

Honestly, I never carry my Debit card (use contact less on my phone!) and explained that my husband could go to the nearby cash machine and bring along.

At this point, his tone became hostile, trying initially to go to the cash machine with me, then asking me where I lived and if I could not get cash there, and insinuating we would both go.

All whilst shaking his head and saying 'this is very strange' and putting my car key from the ignition into his pocket.

He seemed to lessen slightly when he heard me phoning my husband and explaining the honest situation to him as well, with the agreement that he would be five minutes.

My husband was along after a very difficult five minutes, and I still feel a bit upset about it all.

I appreciate that he wants to be paid, I would too. But I was taken back by the aggressive tone, the immediate assumption I was trying not to pay, all whilst I tried to explain it was an honest error and trying to arrange a swift solution.

Any thoughts appreciated!

OP posts:
catcurl · 21/09/2024 21:26

Twoesup · 21/09/2024 21:24

Stay with him? What did you do lol? Watch him or sit in car.

It was a bit odd! But yes, I was happy to leave him with the car and offered twice. So I stood beside him as he completed the work!

Yes, time I personally would use to go off and get cash/check my password to add a payee etc.

OP posts:
Waitformetoarrive · 21/09/2024 21:25

He was only 20 mins early. It was your error, just accept it.

Twoesup · 21/09/2024 21:24

Stay with him? What did you do lol? Watch him or sit in car.

ATenShun · 21/09/2024 21:23

catcurl · 21/09/2024 21:20

Thank you for the replies so far (ignoring the wording of a few!)

To clarify a few points raised:

We didn't agree payment on completion in advance. It was essentially an at home service. We don't have a parking spot so my car was on the street.

Yes I should have had payment in case needed, which was why this was an honest mistake. I'm usually very careful about these things, but he said he would arrive 11 to 11.30 and arrived at 10.40. He also asked that I stay with him throughout, which was an hour.

Normally I would have used this time to double check I had payment in case needed.

Did you agree an invoice sent at a later date? He arrived 20 minutes early to your job, not two hours. You are completely wrong.

catcurl · 21/09/2024 21:20

Thank you for the replies so far (ignoring the wording of a few!)

To clarify a few points raised:

We didn't agree payment on completion in advance. It was essentially an at home service. We don't have a parking spot so my car was on the street.

Yes I should have had payment in case needed, which was why this was an honest mistake. I'm usually very careful about these things, but he said he would arrive 11 to 11.30 and arrived at 10.40. He also asked that I stay with him throughout, which was an hour.

Normally I would have used this time to double check I had payment in case needed.

OP posts:
Waitformetoarrive · 21/09/2024 21:19

You knew what the bill would be, you should have had the money ready either in cash or the ability to make a bank transfer. You knew you were having the work done, he is self employed so of course he wanted paying there and then.

BakewellGin1 · 21/09/2024 21:19

Understandably he wants paying before you leave with the car.
I always pay when garage call me to arrange collection then I just turn up get the key and off I go.

ATenShun · 21/09/2024 21:19

TheHeadOfTheHouse · 21/09/2024 21:06

It’s not strange for someone to not have instant payment on them.

we deal with trades all the time who go into peoples houses, they often can’t pay instantly, they get an invoice requesting payment within 14 days.

its no big deal, 99% of customers who can’t pay straightaway will do so within a few days.

do you lot get paid straightaway for each day that you work? No, you have to wait till the end of the month to be paid for what you have worked.

I think any tradesman who acts up about not being paid on the spot is a dick.

As previously said. Do you expect to say to tesco to send you a bill for your shopping! Would they say if your card was declined it's ok pay us later. Of course they won't.

Your previous posts show you are (talking out your)...rubbish.

Starseeking · 21/09/2024 21:18

This is the key bit of the situation which stands out to me:

We agreed on £135 in advance. He said that either bank transfer or cash was fine.

You agreed to pay him in advance, therefore you should have been ready to do so in one of the forms specified. You should either have got cash out of the bank, or have looked up how to set up new bank transfers before he got there, not got all flustered and confused when he asked for his money!

He was wrong in being aggressive about it, but I don't think he was wrong in being about to refuse to release your car, given you hadn't paid him. If he'd have let you go to be paid later, you could have spun him sob stories for weeks, while driving around in your newly fixed car.

Londonrach1 · 21/09/2024 21:18

Yabu. Someone does a job you pay the second they finish in this case. You do sound dodgy and sounds like he has been burnt before by other none payers.

MagneticSquirrel · 21/09/2024 21:15

YABU. A trade for a quick job who says pay bank transfer or cash clearly expects to be paid immediately on job completion. Cash implies payment on completion - you aren’t going to send it in the post!

If you took your car to get a tyre changed or similar you’d have to pay before you drove your car away. I’m surprised you expected or were hoping for a pay later option!

Twoesup · 21/09/2024 21:10

Yep he'll have been dicked about prior. I assume in the earlier conversation he mentioned payment upon completion.

spikeandbuffy · 21/09/2024 21:09

@Ivehearditbothways I don't think it is

I only have my card on my phone as does my dad, and my starling account needs a password to add a new payee. I've put the wrong password in before because I've been flustered and there are so many bloody passwords to remember

Once I stood at the cash machine (before Apple Pay) and completely blanked. Couldn't remember my PIN for love or money. It happens

TheHeadOfTheHouse · 21/09/2024 21:06

It’s not strange for someone to not have instant payment on them.

we deal with trades all the time who go into peoples houses, they often can’t pay instantly, they get an invoice requesting payment within 14 days.

its no big deal, 99% of customers who can’t pay straightaway will do so within a few days.

do you lot get paid straightaway for each day that you work? No, you have to wait till the end of the month to be paid for what you have worked.

I think any tradesman who acts up about not being paid on the spot is a dick.

Ivehearditbothways · 21/09/2024 21:01

llamali · 21/09/2024 21:00

All whilst shaking his head and saying 'this is very strange'

Well it is

Agreed. It is very strange for an adult to have neither their debit card nor their online banking details.

llamali · 21/09/2024 21:00

All whilst shaking his head and saying 'this is very strange'

Well it is

llamali · 21/09/2024 20:58

You need to make sure you have means to pay. If you can't work your phone then you need a debit card. How embarrassing having to ask your husband to bring you cash are you not allowed access to cash or something?

Shade17 · 21/09/2024 20:55

TheHeadOfTheHouse · 21/09/2024 20:49

if the police were called, he would be told to hand those keys over and that it’s a matter for him to pursue the money at a later time.

in my line of work, we deal with trades frequently throwing their weight around and frightening customers (usually female ones) when they haven’t got instant payment on them (they could pay that day, but not that instant) and have dealt with tradesmen who refuse to leave people’s property until they have been paid.

its illegal and bloody well not on!

No sure why you think it’s illegal. It’s an absolute right to retain a vehicle until the bill is paid in full or a dispute over payment has been resolved.

ATenShun · 21/09/2024 20:54

TheHeadOfTheHouse · 21/09/2024 20:49

if the police were called, he would be told to hand those keys over and that it’s a matter for him to pursue the money at a later time.

in my line of work, we deal with trades frequently throwing their weight around and frightening customers (usually female ones) when they haven’t got instant payment on them (they could pay that day, but not that instant) and have dealt with tradesmen who refuse to leave people’s property until they have been paid.

its illegal and bloody well not on!

Bloody hell, you wouldn't go to tesco without payment means. Same with a restaurant, concert, or anything else. Then expect to get a bill later to pay. What planet are some people on.

ATenShun · 21/09/2024 20:52

TheHeadOfTheHouse · 21/09/2024 20:49

if the police were called, he would be told to hand those keys over and that it’s a matter for him to pursue the money at a later time.

in my line of work, we deal with trades frequently throwing their weight around and frightening customers (usually female ones) when they haven’t got instant payment on them (they could pay that day, but not that instant) and have dealt with tradesmen who refuse to leave people’s property until they have been paid.

its illegal and bloody well not on!

Incorrect. The tradesman initiates his right of lien.

RedHelenB · 21/09/2024 20:51

If he did the job, he needs paying. Team mechanic here.

TheHeadOfTheHouse · 21/09/2024 20:49

Shade17 · 21/09/2024 20:45

Lol! He has EVERY right to do that.

if the police were called, he would be told to hand those keys over and that it’s a matter for him to pursue the money at a later time.

in my line of work, we deal with trades frequently throwing their weight around and frightening customers (usually female ones) when they haven’t got instant payment on them (they could pay that day, but not that instant) and have dealt with tradesmen who refuse to leave people’s property until they have been paid.

its illegal and bloody well not on!

ATenShun · 21/09/2024 20:47

TheHeadOfTheHouse · 21/09/2024 20:43

He has no right to withhold someone’s car until they pay him.

Of course he can. Do you know many garages that let you drive off and send you an invoice later? You might get it with your local garage you have used for years. But a mobile mechanic having done work, especially where it reads it wasn't even at the OP's house., not a chance.

Goody2ShoesAndTheFilthyBeast · 21/09/2024 20:46

I'd probably have thought you were trying to get away without paying too tbh.

PressForLuck · 21/09/2024 20:46

I think the guy could have been more understanding especially when everyone is under pressure when a client can’t remember a password and he’s waiting to be paid.

I had the locksmith come by and I had to add him as a new payee in then realised I needed to transfer money first. So did that and then then type in the payee details. All easy on the app but for some strange reason the guy seemed edgy when I asked him to repeat the payee details. I felt like telling him to relax he certainly added to the stressful atmosphere.