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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To feel frustrated with my freezer situation as a renter?

131 replies

Silentfriend · 21/09/2024 11:27

I’ve been renting my place for a while, and for more than a few weeks now, my freezer has been malfunctioning. I turned it off and unplugged it, leaving the door open for 24h+, but it hasn’t defrosted properly, and the ice buildup is still significant.

On top of that, my cooker also packed up, and I haven’t had a working cooker for a week now.

I’ve tried several things:

  • unplugging and leaving the door open for 24h+
  • using warm water
  • clearing the drain hole

Despite my efforts, it hasn’t improved, and I’m now left without a functioning freezer for weeks. I was hoping to sort this out myself before contacting the landlord.

AIBU to be frustrated? What should I do next?

OP posts:
ThirstyThursday · 21/09/2024 12:18

Silentfriend · 21/09/2024 11:53

I’m going to try for the reduction in rent, but tbh I doubt he will agree. Also I paid my rent for the month on Tuesday just gone, so I’m not sure how that would work seeing as when the next rent is due my cooker would have likely been replaced then. I guess I can ask for a substitute, I dunno. This is all stressful and I have interviews at the start of next week that I need to prepare for too

Well unless you were planning on preparing for your interviews in the freezer or cooker that's irrelevant.

How old are you?

have you never defrosted a freezer before?

of course it's not a LL job, it's a perfectly normal household job unless you have a more modern frost free freezer.

you need to defrost them before it stops it closing properly. When you left it off for 10/12 hours what did you actively do to help it defrost.

The safest thing to do is just keep putting bowls of hot water in it and removing chunks of ice by hand when you can. If you can't resist 'helping' it use PLASTIC items, being very careful with the walls of the freezer (it's easy to damage them)

keep the fridge part closed and it'll be fine

cooker. No I wouldn't expect a rent reduction, the LL is getting you a new one as fast as delivery allows.

if you haven't got s separate Hobb, don't want to buy yourself an air fryer etc eat salad or sandwiches, toast, it won't kill uou for a few days.

Positivenancy · 21/09/2024 12:18

Do not go sticking a knife in the freezer! You can damage the walls of the freezer!

SmileyHappyPeopleInTheSun · 21/09/2024 12:18

Thank you but the trays won’t open so there isn’t anywhere to really put a saucepan with hot water

Hair dryer - hot knife or if you can't stand there hot pot of boiling water in immediately in front of freezer doors to at least warm the immediate air in front of the freezer till you can get a bowl/saucepan in there.

If it's that frozen up it will taken time to melt - you might be better off getting an cool box for your fridge items.

Silentfriend · 21/09/2024 12:13

MolkosTeenageAngst · 21/09/2024 12:13

Have you tried warming a knife in a cup of hot water and then trying to slide it between where the ice meets the walls of the freezer? I find I can usually gently lever off large pieces of ice this way. You can also use a hairdryer to speed up the melting process, again focus on where the ice is attached to the freezer not on the outside of the ice as then it will fall off the door/ walls etc in chunks. Once you can remove the drawers and the frozen food you will probably find it defrosts quickly from there but it sounds like your freezer is one big ice block right now which is going to take time to defrost - when people say it only takes a few hours to defrost a freezer they probably mean when it is empty, they don’t mean when it is iced over to the extent you can’t open the drawers and empty it.

Okay I’ll try the hot knife suggestion, thank you

OP posts:
Funnywonder · 21/09/2024 12:13

Silentfriend · 21/09/2024 12:11

Thank you but the trays won’t open so there isn’t anywhere to really put a saucepan with hot water

Hairdryer then? Just long enough to get the trays open.

Silentfriend · 21/09/2024 12:13

Icanflyhigh · 21/09/2024 12:11

Our oven broke within the first 2 weeks of our tenancy last year. Called landlord at 4.30, he was at ours by 5 - assessed the issue, couldn't fix it, ordered a new oven there and then and offered to buy us a takeaway as it was a huge inconvenience! He's a top landlord and a breath of fresh air after the last dragon we had!!
We didn't accept a takeaway from him BTW, hob still worked and microwave and airfryer so we weren't stuck!
New oven in within 48 hours!

You’re very lucky. I generally think my landlord is alright and we get on well but I’m actually thinking I should contact him to arrange a replacement/something to use in the meantime or something as I’ve not been able to cook a meal for a week now.

OP posts:
MolkosTeenageAngst · 21/09/2024 12:13

Silentfriend · 21/09/2024 12:09

Yeah, can’t chip any ice off at all. I’ll keep trying.

Have you tried warming a knife in a cup of hot water and then trying to slide it between where the ice meets the walls of the freezer? I find I can usually gently lever off large pieces of ice this way. You can also use a hairdryer to speed up the melting process, again focus on where the ice is attached to the freezer not on the outside of the ice as then it will fall off the door/ walls etc in chunks. Once you can remove the drawers and the frozen food you will probably find it defrosts quickly from there but it sounds like your freezer is one big ice block right now which is going to take time to defrost - when people say it only takes a few hours to defrost a freezer they probably mean when it is empty, they don’t mean when it is iced over to the extent you can’t open the drawers and empty it.

Silentfriend · 21/09/2024 12:11

Funnywonder · 21/09/2024 12:10

The poster you answered makes a good suggestion about placing something warm in the freezer to speed up the process. I use a couple of saucepans of hot water. Sometimes I use a hairdryer - well obviously I don’t put it IN the freezer but you know what I mean!

Thank you but the trays won’t open so there isn’t anywhere to really put a saucepan with hot water

OP posts:
Getitwright · 21/09/2024 12:11

Sounds like you are doing right thing, but just not long enough. Whack the heating up, hairdryer safely on any bits of drawers you can reach. It will start to melt, so plenty of towels, containers to catch thaw. As you can, ease out drawers, remove food, into fridge area, then when you can, get hot water containers in there. Good luck.

Icanflyhigh · 21/09/2024 12:11

Positivenancy · 21/09/2024 11:35

And what was the suggestion in the mean time? Are you getting a rent reduction? I wouldn’t be able to cook meals. Without a cooker, can you?

Our oven broke within the first 2 weeks of our tenancy last year. Called landlord at 4.30, he was at ours by 5 - assessed the issue, couldn't fix it, ordered a new oven there and then and offered to buy us a takeaway as it was a huge inconvenience! He's a top landlord and a breath of fresh air after the last dragon we had!!
We didn't accept a takeaway from him BTW, hob still worked and microwave and airfryer so we weren't stuck!
New oven in within 48 hours!

Funnywonder · 21/09/2024 12:10

Silentfriend · 21/09/2024 12:06

It is OFF. The fridge and freezer are connected. One switch puts them both off. The fridge is also off. It’s still cold and has food in it of course. It is OFF.

The poster you answered makes a good suggestion about placing something warm in the freezer to speed up the process. I use a couple of saucepans of hot water. Sometimes I use a hairdryer - well obviously I don’t put it IN the freezer but you know what I mean!

Silentfriend · 21/09/2024 12:09

Spinet · 21/09/2024 12:08

You've kept it off for 24h with the door open and you still can't chip away enough ice to get the drawers open?

Keep trying. Just focus on that for now. The drawers and food inside will be prolonging the process. Then you can use the frozen food to keep the fridge cool.

Unfortunately there is no effortless way to do it unless you're lucky.

Yeah, can’t chip any ice off at all. I’ll keep trying.

OP posts:
19lottie82 · 21/09/2024 12:08

I don’t mean to sound like a negative Nancy but appliances aren’t always covered by the landlord. Read over your contract and. See what it says in regards to this.

Silentfriend · 21/09/2024 12:08

MolkosTeenageAngst · 21/09/2024 12:07

In that case it sounds like you just need to wait longer. If ice is inside a switched off freezer at room temperature then basic science says it will melt, it won’t stay frozen forever but if it is completely frozen over obviously it may take a while for the temperature to drop. If you need to speed it up then turn on the heating so the temperature in the kitchen is warmer.

Okay, thank you. I’ll continue to leave it off

OP posts:
Spinet · 21/09/2024 12:08

You've kept it off for 24h with the door open and you still can't chip away enough ice to get the drawers open?

Keep trying. Just focus on that for now. The drawers and food inside will be prolonging the process. Then you can use the frozen food to keep the fridge cool.

Unfortunately there is no effortless way to do it unless you're lucky.

MolkosTeenageAngst · 21/09/2024 12:07

Silentfriend · 21/09/2024 12:05

Please read the comments. It is OFF and has been off for over 24hours now. I haven’t put it back on.

In that case it sounds like you just need to wait longer. If ice is inside a switched off freezer at room temperature then basic science says it will melt, it won’t stay frozen forever but if it is completely frozen over obviously it may take a while for the temperature to drop. If you need to speed it up then turn on the heating so the temperature in the kitchen is warmer.

Silentfriend · 21/09/2024 12:07

Getitwright · 21/09/2024 12:07

That’s good. Is the freezer door wide open?

Correct, the freezer door is wide open

OP posts:
Getitwright · 21/09/2024 12:07

Silentfriend · 21/09/2024 12:06

It is OFF. The fridge and freezer are connected. One switch puts them both off. The fridge is also off. It’s still cold and has food in it of course. It is OFF.

That’s good. Is the freezer door wide open?

SmileyHappyPeopleInTheSun · 21/09/2024 12:07

Has it been completely free of ice at any point since you switched it off? If not, you haven’t left it switched off for long enough. If the problem is that you had it completely defrosted, but the ice built up again very quickly, then it’s probably a faulty thermostat (well, that’s what happened to ours) and will most definitely require a phone call to your landlord.

I'd read this reply again - because you just aren't being clear what the issue is.

Either you aren't defrosting properly ( a you issue) or issue is it's frosting up again as soon as it's put on (a landlord issue).

When we defrost the fridge freezer we empty the fridge and the freezer and turn off at plug - so no lights in there no sound clearly off and put hot boiling metal bowl in freezer bit - ice melts make a mess caught with towels. When it goes back on it doesn't immediately ice up unless the door isn't closed properly (teen issue here or could be door seal issue) or as PP said the a malfunction with the thermostat.

Silentfriend · 21/09/2024 12:06

Getitwright · 21/09/2024 12:05

I am guessing this might be a fridge- freezer? Stacked? A freezer will only fully defrost if it’s turned off. If you are trying to keep the fridge going, then it sounds like the freezer is also still going🤷‍♀️ In which case, store as much of your fridge food as you can in the coldest place, find someone else to store items like meat, fish. Milk bottles can go in a container full of cold water, kept cold. With luck, you might get a FULLY defrosted freezer in a few hours. Help it along with containers of boiling water, and carefully chip away at ice blocks (use to help keep milk cold).

It is OFF. The fridge and freezer are connected. One switch puts them both off. The fridge is also off. It’s still cold and has food in it of course. It is OFF.

OP posts:
nutrosti · 21/09/2024 12:06

Silentfriend · 21/09/2024 12:05

we have a great relationship actually, but thank you for your concern.

my “concern” is for you LL.

Not you! 😆

Silentfriend · 21/09/2024 12:05

nutrosti · 21/09/2024 12:05

wtf?!

pile on?

Oh i hope what this LL knows he’s got himself into

we have a great relationship actually, but thank you for your concern.

OP posts:
Getitwright · 21/09/2024 12:05

Silentfriend · 21/09/2024 11:59

yes it has been more than that. So before I went on holiday it was doing this for like a couple of weeks.

it seems like I am because most people say theirs has defrosted within hours and that definitely doesn’t happen in my case

I am guessing this might be a fridge- freezer? Stacked? A freezer will only fully defrost if it’s turned off. If you are trying to keep the fridge going, then it sounds like the freezer is also still going🤷‍♀️ In which case, store as much of your fridge food as you can in the coldest place, find someone else to store items like meat, fish. Milk bottles can go in a container full of cold water, kept cold. With luck, you might get a FULLY defrosted freezer in a few hours. Help it along with containers of boiling water, and carefully chip away at ice blocks (use to help keep milk cold).

Silentfriend · 21/09/2024 12:05

MolkosTeenageAngst · 21/09/2024 12:04

Did you turn the freezer off to defrost it? If it wasn’t full defrosted but you then stopped defrosting it just because 24 hours had passed then that’s really your own fault. Turn it off and let it defrost fully, don’t call the landlord out to defrost it as all s/he will do is turn it off which you can do at home. Obviously if it’s still not working once defrosted and switched back on then at that point you need to call the landlord.

Edited

Please read the comments. It is OFF and has been off for over 24hours now. I haven’t put it back on.

OP posts:
nutrosti · 21/09/2024 12:05

Silentfriend · 21/09/2024 12:02

Look, stop the pile-on. I’m trying to respond to the comments the best I can and I have a lot going on. Comments like this are not helpful.

wtf?!

pile on?

Oh i hope what this LL knows he’s got himself into

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