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Original poster

So annoyed at Asda.

104 replies

KittyGetSmall · 21/09/2024 11:03

Ordered new duvets the other day. Were supposed to arrive at store Wednesday.

I was doing a tip run Wednesday morning and saw email that order had arrived at store to collect.

I'd posted a few places about donating old duvets for dogs etc but no where took them so just took them to the tip.

Got home and opened email and saw the order had been split into 2 and my duvet was at store to collect but the kids duvets were not.

Tracking for kids duvets says 'we are waiting for your item to leave our depot' so they've not even picked them yet.

I phoned customer service and asked them to resend them. She said they can't as there not in stock.

I looked online and they are!

So I phoned back and they said no, we don't have the option for click and collect to resend items.

So I can either wait to see if anything happens by Tuesday or cancel now and reorder myself.

But refund will take 5 days.

I don't have the money to just reorder them! And if I reordered them why will THOSE ones be sent but mine haven't??

The kids have no duvets, I know that my fault for not double le checking the email but it's getting bloody cold.

Why can't they just resend them :(

OP posts:
Peaceandquietandacuppa · 21/09/2024 12:44

why so eager to take them to the tip? What if the duvets arrived but weren’t suitable and you had to return them. Cant really blame Asda for your kids being cold.

jen337 · 21/09/2024 12:32

Worse things happen at sea. I think this one’s on you for not checking the order email properly. Don’t put all your duvets in the tip eggs in one basket.

fedupoftheheatnow · 21/09/2024 12:30

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Did that make you feel better writing that?

JudgeJ · 21/09/2024 12:25

theemmadilemma · 21/09/2024 11:07

This is why you don't bin stuff until you have the replacement in your hand.

Blankets, coats. They'll manage few days. Make it an adventure!

This reminds me of when we bought a new mismatched bed in the sale, the divan base and the mattress didn't match. As it was Christmas Eve we took it home lashed to the roof bars, got home and took the old one downstairs, putting it in the garden ready for a tip journey and started to assemble the new one. We found that the holes in the middle of the base to hold the two pieces together were misaligned, by this time there had been a downpour of biblical proportions and the old bed was unusable. We had to take the two pieces of the base back to the store to exchange for one that fitted together properly, they were less than impressed 10 minutes before closing on Christmas Eve!

Sethera · 21/09/2024 12:18

If you don't want the children sleeping without a duvet, give them yours, and you can sleep fully clothed - if you don't have any blankets and feel chilly, pop your winter coat over yourself for extra warmth.

Mayyay · 21/09/2024 12:17

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PearlyShamps · 21/09/2024 12:12

I've learnt through bitter experience to NOT expect deliveries to always arrive on time, or to expect the goods to always be suitable. Learn from the experience and keep your children warm in the many ways already suggested.

It's annoying that their duvets have been delayed, and Asda's customer care is certainly lacking- but this situation is mainly due to you not reading the email properly - and disposing of the kids duvets before checking the delivery contents.

Luckily it's pretty warm ATM... and hopefully you'll receive the kids' duvets soon.

Thistooshallpass24 · 21/09/2024 12:06

I know someone who ordered something for their child from Next, it took so long to arrive the child was in the size up, so they collected & returned at the same time

SoManyTshirts · 21/09/2024 12:04

Quick post on FB asking to borrow sleeping bags (and return washed) should get you sorted.

mycatsbestfriend · 21/09/2024 12:03

Oldseagull · 21/09/2024 11:50

I refuse to spend a penny is asda after our address was 'blacklisted' after I complained multiple times about an uber driver stealing shopping.

A couple of times items were missing or the courier claimed he had 'dropped' them and that's why there were things missing out of multipacks.

Twice it said the delivery and been completed when it had not. Luckily I had security camera footage to prove it had not been delivered.

I only used to use it in emergencies anyway and thankfully Tesco whoosh service has since proved to be much more reliable.

That's terrible. I once refused to shop in my local sainsbury's for a year because they ID'd me for alcohol

nutrosti · 21/09/2024 12:02

Oldseagull · 21/09/2024 11:50

I refuse to spend a penny is asda after our address was 'blacklisted' after I complained multiple times about an uber driver stealing shopping.

A couple of times items were missing or the courier claimed he had 'dropped' them and that's why there were things missing out of multipacks.

Twice it said the delivery and been completed when it had not. Luckily I had security camera footage to prove it had not been delivered.

I only used to use it in emergencies anyway and thankfully Tesco whoosh service has since proved to be much more reliable.

given asda have blacklisted you
i’ll take a punt that you not spending any money with them is precisely what they want

Streetcornerchoir · 21/09/2024 12:00

I’ve had this so many times with asda, in the summer they kept saying they’d resent the missing item only for it to ‘get lost’ each time, I spoke to someone in a store and they said they do that when the item is out of stock even though it was still available online for more people to order! I don’t know why they do it if it’s true!

I think you should ask for a refund to get things moving and if it turns too cold in the meantime they get your duvet for the time being.

kenidorm · 21/09/2024 11:56

I don't see how Asda are to blame for you not reading your email properly until you got home

Holzy91 · 21/09/2024 11:53

Tesco had their lightweight duvets for £5.50 yesterday for a double. Not sure on single but could always double up the double? Pretty cheap really

Oldseagull · 21/09/2024 11:50

I refuse to spend a penny is asda after our address was 'blacklisted' after I complained multiple times about an uber driver stealing shopping.

A couple of times items were missing or the courier claimed he had 'dropped' them and that's why there were things missing out of multipacks.

Twice it said the delivery and been completed when it had not. Luckily I had security camera footage to prove it had not been delivered.

I only used to use it in emergencies anyway and thankfully Tesco whoosh service has since proved to be much more reliable.

Balloonhearts · 21/09/2024 11:44

KittyGetSmall · 21/09/2024 11:11

The refund will take 5 days. I already spent the budget for the duvets, I dont have the money until the refund is returned

Show quote history

Could you use a credit card then pay it straight off when you get the refund?

Anyone you know have a guest room that you could borrow one from for a few days?

Thistooshallpass24 · 21/09/2024 11:37

Check gumtree FB marketplace etc, ask friends/family
If kids little enough turn it into a game of family camping? So everyone sleeps in the living room under blankets and your new duvet, would that work?

kittensinthekitchen · 21/09/2024 11:36

Isobel201 · 21/09/2024 11:28

I'd use a credit card for this reason. You can place another order and pay the balance off when you're next paid.

Show quote history

How kind of you to offer the use of your credit card 😍

Thistooshallpass24 · 21/09/2024 11:34

Skipsurvey · 21/09/2024 11:26

do charity shops have any duvets?

Not allowed to take them ( defo my area, may be different in other areas)

Skipsurvey · 21/09/2024 11:31

dont use the credit card
do you have blankets? fleeces?

Isobel201 · 21/09/2024 11:28

KittyGetSmall · 21/09/2024 11:11

The refund will take 5 days. I already spent the budget for the duvets, I dont have the money until the refund is returned

Show quote history

I'd use a credit card for this reason. You can place another order and pay the balance off when you're next paid.

Skipsurvey · 21/09/2024 11:26

do charity shops have any duvets?

timeforanewmoniker · 21/09/2024 11:24

KittyGetSmall · 21/09/2024 11:10

Yes that isn't their fault, but I did pay for delivery of something that should have arrived 4 days ago and hasn't even moved yet. It reads like the parcels been lost?
Thw item is in stock. It was ordered a week ago, I feel like that should send a replacement.

The kids not having duvets is just an annoying cherry on top. But thw poor customer service is the real issue.

If the item should have been at the shop 4 days ago and nothing has happened, no items have been picked etc they need to send some out!

Show quote history

Um I think the kids not having duvets is in fact the real issue.

You don't even have one spare duvet? What happens if someone throws up or bleeds on one or you have an unexpected guest?

It may make more sense for you to get the ones that pull apart so you can have thin summer or double up for winter, that way you have what you need and have potential spares. Plus if you change them out they will each wear less.

WomanOfSteel · 21/09/2024 11:23

Can you borrow a couple of sleeping bags off anyone?

nutrosti · 21/09/2024 11:21

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