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Original poster

Vinted seller death threat with gun???

67 replies

orangeapple12 · 12/09/2024 18:46

AIBU to not understand how vinted get away with their crap customer service.

I bought a counterfeit branded item from vinted. It was obviously a fake. I reported it to vinted as counterfeit (with pictures), who instructed me to ask seller for a refund. Which I did.

Seller responded telling me to cancel the dispute or they'll come at me with a gun? Vinted has been ignoring me messages. Their Help Centre link tells me to report it to the police? WTF is this, and how do they get away with it????

Anyone have experience in this?

I've also been messaging their customer service since 19th of July for a lost item. I keep getting random conflicting responses and get told to wait 6 days, of 28 days, or more days.

But to be threatened by a gun from someone who has my address? Surely there is a legal issue here??

OP posts:
EPankhurst · 12/09/2024 20:48

alpacachino · 12/09/2024 19:18

You call 101

Show quote history

Or report it online. Or via a library, weirdly.

Original poster
orangeapple12 · 12/09/2024 20:44

ThomasPatrickKeatingsDegas · 12/09/2024 19:15

Police your first port of call. I’m on a few vinted groups, to get your money back go to small claims court. They do refund there. Also make a review on Trustpilot and on the Apple App Store of your experience.

will Vinted not make the refund easy?

OP posts:
Original poster
orangeapple12 · 12/09/2024 20:43

I called the police, they logged it and they'll call me back. I didnt think they'd care honestly- glad they did!!

Question about my money- can I ask my bank to charge back or something? Vinted has already taken the money, but not released it to seller

OP posts:
MrsPelligrinoPetrichor · 12/09/2024 20:26

Of course ring the police !

BiscuitlyBoyle · 12/09/2024 20:22

Just echo what everyone else had said, this is a very serious threat and the police will take it seriously.

Original poster
orangeapple12 · 12/09/2024 19:45

thanks, calling 101 now.

OP posts:
Goody2ShoesAndTheFilthyBeast · 12/09/2024 19:23

Well yes. If someone has threatened to come and shoot you, you want to be dealing with the police rather than vinted!

101 is the non emergency police number. Or you can report it online.

MonsteraMama · 12/09/2024 19:19

Call 101 and report to the police, keep screenshots of the messages between you and the seller. Vinted are useless at customer service in general, but they are actually right here, they can't do anything about the death threat - that's a crime that the police have to handle.

Clumsy12345 · 12/09/2024 19:18

Yes this is a police matter not a vinted one

alpacachino · 12/09/2024 19:18

orangeapple12 · 12/09/2024 19:17

How do I go about reporting it to the police?

You call 101

mathanxiety · 12/09/2024 19:18

orangeapple12 · 12/09/2024 19:04

How? Just trying to figure out how to communicated with vinted has been stressful? Would the police even do something about it?

Show quote history

Bring your laptop or phone or whatever device you used to purchase the item, and show them the transaction and the subsequent conversation.

This person sells counterfeit goods and threatens buyers with violence - yes the police will be interested.

alpacachino · 12/09/2024 19:17

That's a threat to kill so yeah you go to the police. Vinted can't do anything about the threat they aren't the police.

Original poster
orangeapple12 · 12/09/2024 19:17

How do I go about reporting it to the police?

OP posts:
ThomasPatrickKeatingsDegas · 12/09/2024 19:15

Police your first port of call. I’m on a few vinted groups, to get your money back go to small claims court. They do refund there. Also make a review on Trustpilot and on the Apple App Store of your experience.

Fraaahnces · 12/09/2024 19:04

Report to police. Get crime report number and send to vinted with strongly worded email to take threat seriously.

Original poster
orangeapple12 · 12/09/2024 19:04

Skyrainlight · 12/09/2024 19:00

I would report it to the police. That is crazy!

How? Just trying to figure out how to communicated with vinted has been stressful? Would the police even do something about it?

OP posts:
Skyrainlight · 12/09/2024 19:00

I would report it to the police. That is crazy!