Vinted seller death threat with gun???

YANBU OP and PP here haven't actually bothered to read Vinted's T&C's.

It literally says that one must not publish content that
ages or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults or other unlawful Content,

I had this through Ebay and reported it to the police, I went to the police station with all the screenshots.

@orangeapple12 you have screenshot-ed it? If no, do then you have proof.
It's a least malicious communication surely?! Hope you get your money back and the police take it seriously

Damn, that's a fair bit.

I don't know much about Vinted so hopefully someone can give you good advice about how to work their system.

It's very upsetting. FYI Ebay is a much safer platform with very robust costumer service and buyer protections. Things are cheaper on Vinted but it's obviously like the Wild West there.

Also, they are probably inundated with complaints and issues to deal with so hopefully they'll get back to you soon.

How much money are we talking about?

Fucking hell. Don't even think about small claims court.

What is the returns protocol on Vinted? It they are still holding the money I presume once you can show you've posted the item back to the seller you'll get your money? That's how it works on Ebay anyway.

I could be wrong here, but I'm sure you can adjust your preferences on vinted, so that you only search for this posting option and not royal mail.

I wish these resale sites only let people post via systems like inpost lockers to protect all parties personal information.

I had similar OP, reported to Vinted who issued warning to seller which inflamed them even more, “I know where you live” and other such threats, even though item was totally substandard and not as described I paid out of fear, disgusting

Sorry to be 'that person' 😔 . Yeh they sound like knobheads, and your bound to feel concerned. But do these people have your home address? Ie , is it a real possible threat? Thats what the police will ask you. I know it's sounds a daft question, but I get mine delivered to one of those inpost locker things, so my address not on it .
**sorry OP. Just read that they do have your address. Hope you get this resolved.

Yes ok op can tell the police, they will probably not do anything.

The point is the proof of the threat is in black and white in messages,
So ppl saying it isn’t vinteds job to handle it are wrong. If vinted messaged the seller sternly banning them for threats, it would be on the record. Anyone can in theory come after anyone else over anything, road rage, neighbour disputes, but I have never heard of online sellers coming to blows, I really haven’t, they normally are not in close proximity for starters.

That pales to insignificance against this.

Fuck me.

They can see that threat and so should immediately close that a count and ban them.
Before any police report.

They are one shite platform.

Vinted emboldens these cretins, it’s known as pro-seller, which is great if you are a good and honest seller, but it flouts UK regulations

Yup.

A ski jacket described as worn 3 times and having no imperfections turned up stained yellow all over the back and backs of the sleeves (ingrained yellow stains in nylon), it had other marks and looked like it had done numerous ski seasons.

The seller accused me of wanting it for free (her proof was that I'd "offered several times for it, trying to get it cheaper" ...I'd made one offer £2/3 lower and when rejected, had immediately bought it at full price), she accused me of lying, she said that the staking and marks were not "imperfections" (like WTAF), implied she would accuse me of damaging the coat when she got it back and looked at it, and was generally as unpleasant as anyone I've ever dealt with online.

I had to pay to return it, and got no opportunity to leave any feedback - because she refunded.

Surely the items that had to be refunded and returned are the ones buyers do need to leave feedback about (!)

I queried my having to pay to return this not as described item and was told that's Vinted's policy.

@coldcallerbaiter you do understand that just because you were safe doesn’t mean that others are also safe, right? This is a completely separate situation and selling platform too. I don’t think you can reassure the OP (unfortunately).

OP you are right to tell the police. And yes vinted really need to pull their socks up.

I have been threatened twice - once on Amazon and also on eBay, not with a gun but a doxx and other a visit. Both banned, and refund - nobody showed up.

in theory I had their address too, if the returns address was genuine.

Vinted emboldens these cretins, it’s known as pro-seller, which is great if you are a good and honest seller, but it flouts UK regulations.

I agree it is likely just a wannabe thug but the seller has her address and has made threats about coming after her with a gun. I would say that warrants reporting to the police.

The reason to involve the police is that a threat was made against the OP's life. It's very fucking easy to sit behind a screen on mumsnet saying it's a wannabe thug who you doubt would turn up when it's not you who they're threatening.

I do not agree. Vinted messages has a threat on it, vinted can read it and they could, initiate a refund and BAN the seller. The fact that they don’t says a lot about vinted. EBay would do this more readily.

Why involve the police? It is just a silly wannabe thug, I really doubt they have a gun or would turn up. They should get banned and any pending funds frozen. The end.

I got a half threat on Amazon once, implying they’d doxx me, same thing, fake apple product. I reporated to Amazon, got refunded and I binned the product, and the seller was banned. Handled in 2 mins over live chat - that’s customer service.

Also, vinted blatantly flouts consumer rights and distance selling rules, by not protecting buyers and making them pay to return faulty goods and for if the wrong goods are sent.

I found you the email address for one of their CEOs. And some other email addresses including their press office. I'd email every single one of them with a strongly worded letter.

CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver