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Vinted seller death threat with gun???

67 replies

orangeapple12 · 12/09/2024 18:46

AIBU to not understand how vinted get away with their crap customer service.

I bought a counterfeit branded item from vinted. It was obviously a fake. I reported it to vinted as counterfeit (with pictures), who instructed me to ask seller for a refund. Which I did.

Seller responded telling me to cancel the dispute or they'll come at me with a gun? Vinted has been ignoring me messages. Their Help Centre link tells me to report it to the police? WTF is this, and how do they get away with it????

Anyone have experience in this?

I've also been messaging their customer service since 19th of July for a lost item. I keep getting random conflicting responses and get told to wait 6 days, of 28 days, or more days.

But to be threatened by a gun from someone who has my address? Surely there is a legal issue here??

OP posts:
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MarioLink · 06/07/2025 17:13

Report this to the police.

Jbevis · 06/07/2025 17:03

I’ve just had this happen
what did u do? As im now worried sick

orangeapple12 · 01/04/2025 20:43

LouisaWalrond · 31/03/2025 16:24

Hi Orange Apple 12
I am looking into this for a news piece I am working on (I am a television producer) - would it be possible to contact you directly? I am happy to pass on my email.
Many thanks
Louisa

hi, you can dm me

OP posts:
LouisaWalrond · 31/03/2025 16:24

orangeapple12 · 12/09/2024 18:46

AIBU to not understand how vinted get away with their crap customer service.

I bought a counterfeit branded item from vinted. It was obviously a fake. I reported it to vinted as counterfeit (with pictures), who instructed me to ask seller for a refund. Which I did.

Seller responded telling me to cancel the dispute or they'll come at me with a gun? Vinted has been ignoring me messages. Their Help Centre link tells me to report it to the police? WTF is this, and how do they get away with it????

Anyone have experience in this?

I've also been messaging their customer service since 19th of July for a lost item. I keep getting random conflicting responses and get told to wait 6 days, of 28 days, or more days.

But to be threatened by a gun from someone who has my address? Surely there is a legal issue here??

Hi Orange Apple 12
I am looking into this for a news piece I am working on (I am a television producer) - would it be possible to contact you directly? I am happy to pass on my email.
Many thanks
Louisa

EPankhurst · 16/09/2024 20:41

FWIW going into a station isn't very good advice these days. Many don't have a public desk that is manned most of the time - you press a buzzer outside of the station and if you're lucky you get put through to 101.

orangeapple12 · 15/09/2024 16:18

Elsvieta · 15/09/2024 16:15

It wasn't shit advice: there are at least two ways to report a crime, and calling 101 is one, and going to the station is another. They're equally valid. (I don't think I have anyone in my life who would need to be told that).

You sound completely hysterical. I wonder if you lack someone in your life who will call you out when you're being a bit silly.

No I'm neither hysterical nor silly. I'm telling you, calmly, that your petty opinion is not valued here. Go away.

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Elsvieta · 15/09/2024 16:15

orangeapple12 · 15/09/2024 15:33

What you told me was shit advice. I called 101, as others suggested.

Im sorry you feel the need to speak to another adult this way. It is nastiness and it's vile. Im not sure who in your life tolerates this, and hasn't called you out on it- but I won't tolerate it. Stop speaking to me. Your advice is not needed.

It wasn't shit advice: there are at least two ways to report a crime, and calling 101 is one, and going to the station is another. They're equally valid. (I don't think I have anyone in my life who would need to be told that).

You sound completely hysterical. I wonder if you lack someone in your life who will call you out when you're being a bit silly.

orangeapple12 · 15/09/2024 15:33

Elsvieta · 15/09/2024 09:13

And I told you how: travel to police station, walk into it and say "I need to report a crime".

What about a man with a gun at your door: is that "wanted"? Sorry if you viewed it as nastiness to try to give you a much-needed kick up the backside on this, but I really think that when someone who knows where you live is threatening you with firearms and you still seem more preoccupied with the customer service at Vinted (and seem to think that Vinted are somehow going to do the job of the police) it's justified. Trying to help someone not get shot seemed (and still seems) rather more important than worrying about whether I might slightly wound her feelings.

What you told me was shit advice. I called 101, as others suggested.

Im sorry you feel the need to speak to another adult this way. It is nastiness and it's vile. Im not sure who in your life tolerates this, and hasn't called you out on it- but I won't tolerate it. Stop speaking to me. Your advice is not needed.

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RollerRunner · 15/09/2024 09:26

@Elsvieta
Sorry if you viewed it as nastiness to try to give you a much-needed kick up the backside

🤦🏻‍♀️ You earlier post was unkind and pompous. If you are unable to give advice without being sharp maybe you shouldn't bother. I regularly disagree with OPs but I am able to give a different opinion without sounding like a dick.

Elsvieta · 15/09/2024 09:13

orangeapple12 · 15/09/2024 01:08

Did it not occur to you that being nasty isnt helpful? Or does it give you a nice little bolt of power? I was asking HOW. I ended up calling 101. If you have nothing constructive go away. Nastiness is not wanted.

And I told you how: travel to police station, walk into it and say "I need to report a crime".

What about a man with a gun at your door: is that "wanted"? Sorry if you viewed it as nastiness to try to give you a much-needed kick up the backside on this, but I really think that when someone who knows where you live is threatening you with firearms and you still seem more preoccupied with the customer service at Vinted (and seem to think that Vinted are somehow going to do the job of the police) it's justified. Trying to help someone not get shot seemed (and still seems) rather more important than worrying about whether I might slightly wound her feelings.

babyproblems · 15/09/2024 04:31

This is shocking.
i agree Vinted customer service is utter crap. They barely reply - do they actually have any customer service staff?? I wonder if it’s just a facade. I do still use it and think it’s a great function in todays used clothing market but they’re Customer service does need to be improved. Agree EBay’s customer service is very good generally. I think Etsy is dire all round!!

DoTheDinosaurStomp · 15/09/2024 04:07

"Surely there is a legal issue here??"

Yes, there is. Which is why vinted is advising you to go to the police.

orangeapple12 · 15/09/2024 01:08

Elsvieta · 14/09/2024 20:09

Oh for heaven's sake. You walk into a bloody police station. With your laptop / phone to show the evidence. Don't leave until you have your crime number.

How did it even occur to you as an option to NOT report it to the police?

Did it not occur to you that being nasty isnt helpful? Or does it give you a nice little bolt of power? I was asking HOW. I ended up calling 101. If you have nothing constructive go away. Nastiness is not wanted.

OP posts:
Elsvieta · 14/09/2024 20:09

orangeapple12 · 12/09/2024 19:17

How do I go about reporting it to the police?

Oh for heaven's sake. You walk into a bloody police station. With your laptop / phone to show the evidence. Don't leave until you have your crime number.

How did it even occur to you as an option to NOT report it to the police?

beetr00 · 14/09/2024 03:58

@orangeapple12 return the goods and do a chargeback

  • if goods or services turned out to be faulty, counterfeit, or defective (you will need to return the goods in order to get a refund in this case)
https://www.ukfinance.org.uk/our-expertise/cards/chargeback-and-section-75#
orangeapple12 · 14/09/2024 03:45

Beyond going to the daily mail what can I do?

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orangeapple12 · 14/09/2024 03:45

Does anyone have any tips on how to get vinted to respond? I keep getting automated replies. They've just messaged me and told me to look out for a message from the seller....?????

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orangeapple12 · 14/09/2024 00:01

polkadotpixie · 13/09/2024 05:34

I've seen this loads on the Vinted FB pages, they normally send you a photo of a gun. It's just to try and get you to back down, it's unlikely to be a credible threat

Also, unless they wrote it down at the time or saved the address label, they won't have access to your address anymore once the item has been shipped

Thanks, good to know about them not having the address anymore!

OP posts:
polkadotpixie · 13/09/2024 05:34

I've seen this loads on the Vinted FB pages, they normally send you a photo of a gun. It's just to try and get you to back down, it's unlikely to be a credible threat

Also, unless they wrote it down at the time or saved the address label, they won't have access to your address anymore once the item has been shipped

RechargeableGnu · 13/09/2024 00:29

ForHardyOliveExpert · 12/09/2024 23:21

YANBU OP and PP here haven't actually bothered to read Vinted's T&C's.

It literally says that one must not publish content that
ages or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-injury, suicide, torture, cruelty to animals, apology of war crimes, sexual exploitation of children and/or adults, cults or other unlawful Content,

All mine were through Ebay's own messaging service!

RechargeableGnu · 13/09/2024 00:07

Yes, UK. About 20 miles from him.

He told me he'd changed the email address, hadn't received the money, accused me of cancelling the transaction (which I hadn't done, I wanted his item) but so weird as went from fine to threatening very quickly.

Never dealt with anyone quite like it before or since!

Vinted seller death threat with gun???
HazelPlayer · 12/09/2024 23:27

RechargeableGnu · 12/09/2024 23:12

I had this through Ebay and reported it to the police, I went to the police station with all the screenshots.

WTAF.

I take it this in mainland UK?

If they looked at my address (NI) they'd know they'd have to get a plane or ferry costing hundreds of pounds ...and then risk not knowing if I have any paramilitary connections that may result in them being shot back at by people who have way more shooting practice than them .... So death threats wouldn't be very convincing.

Is that how I've spent decades on eBay and now vinted without them?

I can't believe this has happened to numerous people on just this forum.

ForHardyOliveExpert · 12/09/2024 23:22

There's plenty they can do. They just CBA to actually do it.

ForHardyOliveExpert · 12/09/2024 23:21

And as for actions they can take

Taking corrective actions. If we find out you’re doing something that’s against the rules described in these Terms or obviously unlawful, we might apply any of the corrective actions listed below:

send you a warning message that you need to follow these Terms,
remove or automatically correct your Items in the Catalogue,
demote, hide or remove your Content from the Site,
hide private messages you sent so your intended recipient can’t see them,
restrict your Account by blocking your access to certain features (like sending private messages or limiting visibility of your Items to other Users), or
notify local authorities about your activity if there’s a threat to someone’s life or safety.

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