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WFH - What is reasonable?

343 replies

Nutellla · 10/09/2024 22:46

Looking for views on whether I have unreasonable expectations about WFH. I have worked from home for over 8 years in two different jobs and never had an issue until now. In previous roles I have been trusted to do my job and manage my time accordingly. This has often meant that I work late in the evening when required etc. but during the day, I was able to manage my time (within reason). For example, I always logged on in time in the morning but would occasionally work in a cafe to get out of the house or pop out to do the school run for 15 mins or go to the corner shop if I wanted some chocolate :-) Nobody was ever bothered, as long as my objectives were being met.

I started a new job 6 months ago, I'm senior project manager level with no direct reports. I need to travel 40% of my time, which involves flexibility on my part with early mornings and over night stays etc - I have no issue in this. I also need to work late occasionally.

When I am not travelling I WFH but my line manager and his manager have Teams alerts set up against everyone in the company and if the status changes from 'active' to amber (indicating that your mouse hasn't moved) you get a phone call with some lame question but essentially it's a checking up call. I thought at first I was being paranoid but over the last 6 months the following has happened:

  1. I was away from my desk for 20 mins as was dealing with a plumber who had come to fix our shower - phone call from boss
  2. Away from my desk for 15 mins having a chat with my neighbour who had brought over a package - phone call from boss
  3. Went off line for 25 mins as was working in a cafe and forgot my charger so had to go home - phone call from boss with impromptu 1:1
  4. Popped to the corner shop today for 15 mins as I wanted some chocolate - phonecall from boss.
  5. Boss has said in conversation, he needs to know where I am at all times.

Are my expectations unreasonable or did I just have it too good in my previous job? If you are WFH is it okay to step away from your desk. Its not like I am customer service or answering phone calls all day. I often don't speak to people (unless it's my boss checking up on me - haha!) There are other issues too and am looking for another job but interested on views if it is the same elsewhere?

OP posts:
PfishFood · 11/09/2024 12:18

Nutellla · 11/09/2024 12:09

Thanks for all the feedback. In answer to some of the questions and points raised:

  • I think the company and certainly my boss have set up teams alerts against all employees so I am not being singled out. The alert has been in place since I started so it is standard procedure for the company.
  • I don't want to use a mouse mover or any technology that shows me to be working when I am away from my desk. I think I would be in the wrong if I did that and if they did find out, then would lead to questions about my integrity.
  • I work hard and always have done. There has never been a question about my work ethic in the 25 years that I have been in this industry. My previous roles have allowed a lot of flexibility and I would offer the same to any of my direct reports (if I had any).
  • As for looking after kids / school pick up, my daughter is 15 so does not require childcare. She normally gets the bus home but there was one day when I had to collect her, I think I was out of the house for 10-15 mins before I got a 'checking in' call from my boss.

As I said I am looking for a job but in the sector I am in, the application process is like a full time job in itself.

The reason posted the question was to understand if there are other jobs out there which have a similar in WFH to my previous jobs. It sounds like there are.

Does any have any insight on how I go about asking about WFH culture in an interview? Or how I explain why I am leaving my role after 6 months? My employment history shows that I have stayed in previous jobs between 4 and 13 years, so I don't frequently move positions and I think it will raise questions.

As for your last point, if I see a CV where someone usually works at a place for a long time, then is looking for a new role within 6 months of joining somewhere new, I judge the employer, not the candidate!

People stay a long time in my company. Three people left within the last couple of years, who had worked here for 12 years, 7 years and 5 years respectively. All of them left their new roles within the first 12 months of joining because they were a nightmare.

SJM1988 · 11/09/2024 12:15

I'd say you had it good in a previous job and this time haven't got as good a company.

I work for a company where it a bit like no flexibility at all but they expect flexibility from me to work late or at weekends to meet deadlines. My DH works for the complete opposite company where as long as you do your job and are available mostly over core hours they don't really care what you do. It's made me consider moving job to be honest as the constant worry about telling my boss every little detail gets annoying. It feels a bit like you are being watched all the time.

Some of the things you have listed I would consider unreasonable but 15 mins here and there for answering the door, or popping to a corner shop, or doing a pick up, I'd think was ok.

Personally if they aren't willing to give flexibility for 15 mins here and there then I wouldn't give it back either working evenings and weekends to catch up on things etc

Abbylikeswine · 11/09/2024 12:14

Obeseandashamed · 11/09/2024 12:13

Is it any different to popping to the vending machine when in the office though? Nobody takes that as a break. Similarly chatting to a colleague or somebody in the kitchen isn't frowned upon or taken as a break. FWIW I rarely WFH due to the nature of my job but surely the examples noted by OP have an office scenario equivalent.

No vending machine in my office!

Obeseandashamed · 11/09/2024 12:13

lucya66 · 10/09/2024 23:08

It does sound like they check up a lot but I am surprised you’re doing these things and think it’s ok to chat to plumber, neighbour and pop to the shop for chocolate. I wouldn’t dare do that or admit it when I wfh.

my emp wouldn’t notice if I was away but I wouldn’t be popping to the shop unless it was my lunch hour or other designated break.

A 5 min break is ok but 15/20 mins does seem a lot.

Is it any different to popping to the vending machine when in the office though? Nobody takes that as a break. Similarly chatting to a colleague or somebody in the kitchen isn't frowned upon or taken as a break. FWIW I rarely WFH due to the nature of my job but surely the examples noted by OP have an office scenario equivalent.

Abbylikeswine · 11/09/2024 12:12

I work in an office. I wouldn't be allowed to pop off for 25 minutes to do little things for myself.

I'm not sure why work from home people , think that they can do that.

Abbylikeswine · 11/09/2024 12:10

PuddlesPityParty · 11/09/2024 09:42

But in an office popping out to get a coffee would be fine - its so silly!

What office do you work in. In my office , we are not allowed to "pop put for a coffee'

Nutellla · 11/09/2024 12:09

Thanks for all the feedback. In answer to some of the questions and points raised:

  • I think the company and certainly my boss have set up teams alerts against all employees so I am not being singled out. The alert has been in place since I started so it is standard procedure for the company.
  • I don't want to use a mouse mover or any technology that shows me to be working when I am away from my desk. I think I would be in the wrong if I did that and if they did find out, then would lead to questions about my integrity.
  • I work hard and always have done. There has never been a question about my work ethic in the 25 years that I have been in this industry. My previous roles have allowed a lot of flexibility and I would offer the same to any of my direct reports (if I had any).
  • As for looking after kids / school pick up, my daughter is 15 so does not require childcare. She normally gets the bus home but there was one day when I had to collect her, I think I was out of the house for 10-15 mins before I got a 'checking in' call from my boss.

As I said I am looking for a job but in the sector I am in, the application process is like a full time job in itself.

The reason posted the question was to understand if there are other jobs out there which have a similar in WFH to my previous jobs. It sounds like there are.

Does any have any insight on how I go about asking about WFH culture in an interview? Or how I explain why I am leaving my role after 6 months? My employment history shows that I have stayed in previous jobs between 4 and 13 years, so I don't frequently move positions and I think it will raise questions.

OP posts:
Lizzie67384 · 11/09/2024 12:00

I think any manager who relies on their employee’s status on teams to show whether they are working or not, is quite a poor manager? I often print off lengthy documents and go through them away from the laptop or make notes etc away from the laptop - I’m still working, just not on my laptop

SpringleDingle · 11/09/2024 11:59

I am a long term wfh'er (since 2008) in a professional role across 4 different companies in that time. My job requires flexibility of me including being able to accomodate client calls between 7am and 8pm when pre-arranged and to travel for business. I get no time off in lieu or additional pay when I travel so I might fly out Sunday night for a Monday morning meeting and fly back later on Monday getting home by around midnight. I then go to work as normal Tuesday.

The payback to this is that my boss leaves me alone as long as work gets done and objectives get met. I have lots of meetings most days and things I need to get finished that are very visible to others so it's clear I am working but I also dropped my daughter to school late today (11am, 40 minute round trip) without having to clear it with work - as an example.

I'd suggest a come to Jesus with your boss but it certainly appears as if they expect all the flexibility to come from you. If that is the case you should be getting overtime pay or toil to compensate any late work or business travel. In your situation I'd be looking for a new job.

Foamio · 11/09/2024 11:58

SaffronsMadAboutMe · 10/09/2024 23:10

How to make Teams stay green in 2024?

Teams will change your status if your computer goes idle or into sleep mode, switching you to 'Away. ' To avoid this, go into your system settings and adjust the sleep mode to “Never” or extend the idle time. You can also use apps that simulate mouse movements to keep your computer active.18 Aug 2024

Weird. I literally just posted this on another thread.

Unless your organisation has locked form those settings

CharlotteBog · 11/09/2024 11:57

Verv · 11/09/2024 11:42

I think boss sounds controlling, but at the same time, I WFH 10-6 daily and im in my office at my desk and computer for the duration of those hours.
I take a short lunch break, and make a cup of tea mid afternoon.

All of this popping out, or having a chat with the neighbour, going to a cafe etc isnt something i would do as although my boss isnt controlling, i control myself.

Aside from the time issues, I find doing non-work things during the working day makes it much harder to keep on top of work/life balance; the lines get blurred.

I do have enormous flexibility and there are times I take advantage of that, but I much prefer to work regular hours - go to my garden office, work (with breaks for tea, loo, getting a pint of milk), stop work, get on with the rest of my day.

OolongTeaDrinker · 11/09/2024 11:53

lucya66 · 10/09/2024 23:08

It does sound like they check up a lot but I am surprised you’re doing these things and think it’s ok to chat to plumber, neighbour and pop to the shop for chocolate. I wouldn’t dare do that or admit it when I wfh.

my emp wouldn’t notice if I was away but I wouldn’t be popping to the shop unless it was my lunch hour or other designated break.

A 5 min break is ok but 15/20 mins does seem a lot.

But workers have a right to one 20 min break and a lunchtime break during the working day, so why would 15/20 mins be a problem just because you are at home and use that time for a domestic task.

OP your manager sounds like a tedious micro-manager, can you call him/her out and ask why they are doing this?

CharlotteBog · 11/09/2024 11:50

Moltenpink · 11/09/2024 11:12

I’m sure someone has posted this, but can you download teams on your phone and check in every few minutes if, for example, you do a chocolate run? That’s what I do.

The point of a taking a break is to....take a break. To rest your mind for a short while, to stretch your legs or get some fresh air.
Worrying about having to arse around on your phone to make your manager think you're working seems more stressful that actually just working. Either you're allowed to take breaks or your not.

And all these clever, clever people beating the Teams system...managers are going to cop on. Result will be they insist you have your camera on at all times. Or go back to the office (where the slackers and piss takers will continue to slack and piss take as has always been the case).

I'm so glad I work for a normal company.

[off to get a pint of milk now]

Verv · 11/09/2024 11:42

I think boss sounds controlling, but at the same time, I WFH 10-6 daily and im in my office at my desk and computer for the duration of those hours.
I take a short lunch break, and make a cup of tea mid afternoon.

All of this popping out, or having a chat with the neighbour, going to a cafe etc isnt something i would do as although my boss isnt controlling, i control myself.

Itisjustmyopinion · 11/09/2024 11:37

You cannot assume working from home means flexi working by default. It doesn't.

People are not saying that. In fact my own posts have acknowledged that there are some operational type jobs where the traditional 9-5 model is still required, regardless of whether the person is sitting at a desk in the office at home

However the discussion has been about whether OPs boss should be stalking her online status (they shouldn’t) or whether pay should be docked because people who have the luxury of being flexible pop out during the day which of course it shouldn’t.

And yes I did say luxury as it is that but it doesn’t feel so luxurious when it’s a 15+ hour day involving travelling which it very often is for me and those in similar roles

redracoon · 11/09/2024 11:36

sunsetsandboardwalks · 11/09/2024 11:15

If your 25 mins chats are - in effect - your lunchbreak then this is fine. If it is on top of, then less good.

I bet people in the office spend longer than 25 minutes a day chatting to each other, making cups of tea and standing about waiting for things to print etc.

I worked retail for years and even then I spent longer than that each day making coffee or chatting 🤷‍♀️

There is a difference between chatting to colleagues in the office (team building/bonding) and chatting to non work friends during work hours. I would be fine if my team were chatting to each other or other colleagues, clients etc during work hours (within reason) but not fine if they were regularly having 15 minute long phone calls to catch up with friends or family. OP chatting to her neighbour falls into the latter category.

Arrivapercy · 11/09/2024 11:30

This thread has been eye opening to a lot of views that I thought had been left behind. I appreciate that some jobs are time boxed within that traditional 9-5 model and are not flexible, but some are

Some are yes, and where an organisation is clear that wfh goes hand in hand with flexibility, thats fine.

But

You cannot assume working from home means flexi working by default. It doesn't.

sunsetsandboardwalks · 11/09/2024 11:15

If your 25 mins chats are - in effect - your lunchbreak then this is fine. If it is on top of, then less good.

I bet people in the office spend longer than 25 minutes a day chatting to each other, making cups of tea and standing about waiting for things to print etc.

I worked retail for years and even then I spent longer than that each day making coffee or chatting 🤷‍♀️

Moltenpink · 11/09/2024 11:12

I’m sure someone has posted this, but can you download teams on your phone and check in every few minutes if, for example, you do a chocolate run? That’s what I do.

MrsSunshine2b · 11/09/2024 11:12

lucya66 · 10/09/2024 23:08

It does sound like they check up a lot but I am surprised you’re doing these things and think it’s ok to chat to plumber, neighbour and pop to the shop for chocolate. I wouldn’t dare do that or admit it when I wfh.

my emp wouldn’t notice if I was away but I wouldn’t be popping to the shop unless it was my lunch hour or other designated break.

A 5 min break is ok but 15/20 mins does seem a lot.

In offices people go to make a coffee, chat with colleagues, and pop to the shop for 15 minutes ALL THE TIME. Why should it be different at home?

Itisjustmyopinion · 11/09/2024 11:11

Arrivapercy · 11/09/2024 10:19

Id say though, whether its reasonable depends on the culture of the organisation. Its not a given that permission to wfh means permission to work flexibly. In most large corporates I'd say its fine to put a load of washing in, make a coffee, answer the door,,but not fine to:

  • go work in a cafe
  • go to the gym/exercise class unless its lunch hour
  • pick up children from school and have them home with you for two hours while you're working
  • spend a load of time chatting to a friend or neighbour who pops over, unless its lunch hour.

Again it depends on the organisation and type of job. To your points:

  • go work in a cafe - as long as you are not revealing private information and/or having calls then for some jobs it will be fine. As long as you don’t take the piss out of the cafe owner and actually buy something from the cafe
  • go to the gym/exercise class unless its lunch hour - I did PT sessions at 10am and classes at 3pm in the gym in our office building even before covid/wfh became the norm. But on those days I would be in the office at 7 or leave later. Going to the gym is/was encouraged by the company and obviously all 5000 people that worked in the office couldn’t go at lunch so going throughout the day is the norm
  • pick up children from school and have them home with you for two hours while you're working - if they can be independent then it’s fine, if they need to be parented then not fine. I would agree that this is a more recent change in mindset and has taken a while for that trust to be built. Only thing that would annoy me is if a colleague expected me to work late to accommodate their childcare
  • spend a load of time chatting to a friend or neighbour who pops over, unless its lunch hour. - again if I am on late or logged on early then having a chat with Mavis next door is not going to cause any issues or make me not meet my objectives

This thread has been eye opening to a lot of views that I thought had been left behind. I appreciate that some jobs are time boxed within that traditional 9-5 model and are not flexible, but some are and the problem that OP started this thread about wasn’t about the role she had but the outdated view her manager has

I am writing this on my commute in as work expect me to be at a meeting until 9pm tonight so the flexible nature of my job means I could do a bit at home this morning, but also have a lazy morning and come in later.

The adult nature of my relationship with my boss means I didn’t even tell him this is what I am doing as to him he would say I don’t care as long as you get done today what is needed

stripybobblehat · 11/09/2024 11:10

buffyajp · 11/09/2024 10:25

I really hope you are not senior level management. I would hate to work for you. I’m just starting out in first line management and have done a lot of management training recently. Your approach has gone out with the arc and is certainly not in line with current thinking on good management and leadership skills.

You don't have to work for me don't worry

queenofguineapigs · 11/09/2024 10:45

RichPetunia · 10/09/2024 22:50

You need to buy a device that moves your mouse minutely every few seconds so you never go into amber. I think I got mine from Amazon. Works a treat.

I was going to say the same.

If your work is done on time to the requisite standard, it shouldn't matter if you need to leave your desk to go to the loo or talk to the plumber. We have lives (and medical needs!) outside work. People should get a hour's lunchbreak but if you are in an office job and don't have meetings or need to be on call, you should be able to take your break when it suits you, which might not be lunchtime as such.

Teams recently changed so it goes from green to amber in a couple of minutes. I've been sitting at my desk in the office, talking to my colleague next to me, and our statuses have gone amber! It is ridiculous.

Yes some people take the mick, but that's for a boss to manage.

Thingamebobwotsit · 11/09/2024 10:30

How much of the pop to the shops type stuff could be done in your lunchbreak and are you taking a lunch break?

If your 25 mins chats are - in effect - your lunchbreak then this is fine. If it is on top of, then less good.

Also, I would not expect my team to be routinely working from cafes unless they are doing it on the road, between client sites.

Having said that, have you checked to see if this is happening to other colleagues across the org? Are you meeting all your deliverables with bells on?

If so, then this sort of working culture would make me walk. WfH is a privilege but micromanagement is a form of bullying.

redracoon · 11/09/2024 10:29

If your boss is checking up on you and putting in random 1:1s then they obviously think you are taking the piss and that's all that matters, not what other people think is 'reasonable'. FWIW yes I also think you're being unreasonable and would think that anyone in my team who has time to go to a cafe, chat to neighbours for 15 minutes and in particular work with kids at home doesn't have enough work to do and isn't contributing to their full potential. Sending a few occasional emails at night doesn't make for it, that is expected in most jobs like yours I would have thought.

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