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WFH - What is reasonable?

343 replies

Nutellla · 10/09/2024 22:46

Looking for views on whether I have unreasonable expectations about WFH. I have worked from home for over 8 years in two different jobs and never had an issue until now. In previous roles I have been trusted to do my job and manage my time accordingly. This has often meant that I work late in the evening when required etc. but during the day, I was able to manage my time (within reason). For example, I always logged on in time in the morning but would occasionally work in a cafe to get out of the house or pop out to do the school run for 15 mins or go to the corner shop if I wanted some chocolate :-) Nobody was ever bothered, as long as my objectives were being met.

I started a new job 6 months ago, I'm senior project manager level with no direct reports. I need to travel 40% of my time, which involves flexibility on my part with early mornings and over night stays etc - I have no issue in this. I also need to work late occasionally.

When I am not travelling I WFH but my line manager and his manager have Teams alerts set up against everyone in the company and if the status changes from 'active' to amber (indicating that your mouse hasn't moved) you get a phone call with some lame question but essentially it's a checking up call. I thought at first I was being paranoid but over the last 6 months the following has happened:

  1. I was away from my desk for 20 mins as was dealing with a plumber who had come to fix our shower - phone call from boss
  2. Away from my desk for 15 mins having a chat with my neighbour who had brought over a package - phone call from boss
  3. Went off line for 25 mins as was working in a cafe and forgot my charger so had to go home - phone call from boss with impromptu 1:1
  4. Popped to the corner shop today for 15 mins as I wanted some chocolate - phonecall from boss.
  5. Boss has said in conversation, he needs to know where I am at all times.

Are my expectations unreasonable or did I just have it too good in my previous job? If you are WFH is it okay to step away from your desk. Its not like I am customer service or answering phone calls all day. I often don't speak to people (unless it's my boss checking up on me - haha!) There are other issues too and am looking for another job but interested on views if it is the same elsewhere?

OP posts:
LlynTegid · 12/09/2024 20:42

Seems to me a company with a one size approach instead of dealing with the poor performance of a few.

Good luck finding a new job soon.

spikeandbuffy · 12/09/2024 20:37

@Beautifulweeds but that's not how it works
People taking calls get allocated lunch breaks so the phones are always covered
If you're taking calls and WFH you won't be popping out anywhere!

Beautifulweeds · 12/09/2024 20:32

BarbaraHoward · 12/09/2024 19:53

Most of us have done other work! Not many come through school and uni without shop or bar work.

Fully understand why I needed to be at my till when I worked in Tesco.

My current job doesn't work like that though, and if I decide to duck out for half an hour I don't return to a line of angry people with trolleys. I return to exactly the same amount of work I had before I left, which I then get on with.

I also don't work nights, or Christmas.

Yes, I get that, was just stating that wfh allows one to duck out for half an hour but most jobs don't. I'm thinking more along the lines of wfh with customers trying to call during a lunch break and no one available to answer sort of scenario. If different to that and just getting on with tasks that don't involve clients needing a more immediate response, then of course the hours you choose to do in, that's different. Xx

Beautifulweeds · 12/09/2024 20:26

queenofguineapigs · 12/09/2024 20:17

No, I explained above that I have been sat in the office at my desk talking to the colleague next to me, but my Teams has turned amber. I am RIGHT THERE. And so was she!

And lots of us work on paper, making notes etc. We are not constantly waggling our mice.

I apologise, I didn't see the other part. I'm still learning about this, so even when in the office and working, certain apps still continue to check on activity? All I understood was a gadget to enable pretending to work. Thank you for enlightening me. Unfortunately there is so much SM joking about this issue, which doesn't do wfh any favours, misinformation like so many other things! Xx

mewkins · 12/09/2024 20:20

This is unreasonable, especially as you give your extra time in travel.

In my wfh job we all have flexibility. And even when I was in an office we could get a coffee or chocolate from the site cafe and no one cared. We also promote wellbeing and getting away from your desk regularly.

queenofguineapigs · 12/09/2024 20:17

Beautifulweeds · 12/09/2024 19:37

Oh dear, so these gimmicks actually exist? Why do you need to pretend to work and not actually work? Sorry, just an honest question. So wfh means you set up this device and do whatever else to be seen to able to take calls, getting on with tasks, when you're doing housework/nap/going out? This is what gives the whole trust about wfh a bad name. Xx

No, I explained above that I have been sat in the office at my desk talking to the colleague next to me, but my Teams has turned amber. I am RIGHT THERE. And so was she!

And lots of us work on paper, making notes etc. We are not constantly waggling our mice.

BarbaraHoward · 12/09/2024 19:53

Beautifulweeds · 12/09/2024 19:45

Wouldn't it be nice to say our bosses in the NHS, schools, police etc oh just going to sit in a cafe and work lol 😆 I do believe office workers don't have a clue about other jobs, sitting at a desk all day, then wfh with all its privileges, to complain so much about someone checking on them? In reality we are all present so can be seen but still get checked on and micro management being observed and graded while doing our jobs. Someone standing over you with a tick box form while dealing with difficult clients/patients/students during the reality of unpredictable behaviour.

Strewth...

Most of us have done other work! Not many come through school and uni without shop or bar work.

Fully understand why I needed to be at my till when I worked in Tesco.

My current job doesn't work like that though, and if I decide to duck out for half an hour I don't return to a line of angry people with trolleys. I return to exactly the same amount of work I had before I left, which I then get on with.

I also don't work nights, or Christmas.

Beautifulweeds · 12/09/2024 19:45

allthemiddlechildrenoftheworld · 11/09/2024 02:57

@Nutellla actually shocked and disgusted to read that you go to work in a cafe when you are meant to be doing your real job!!!! that is taking the piss!!! no wonder many employers do not agree with wfh!!!

Edited

Wouldn't it be nice to say our bosses in the NHS, schools, police etc oh just going to sit in a cafe and work lol 😆 I do believe office workers don't have a clue about other jobs, sitting at a desk all day, then wfh with all its privileges, to complain so much about someone checking on them? In reality we are all present so can be seen but still get checked on and micro management being observed and graded while doing our jobs. Someone standing over you with a tick box form while dealing with difficult clients/patients/students during the reality of unpredictable behaviour.

Strewth...

Beautifulweeds · 12/09/2024 19:37

RichPetunia · 10/09/2024 22:50

You need to buy a device that moves your mouse minutely every few seconds so you never go into amber. I think I got mine from Amazon. Works a treat.

Oh dear, so these gimmicks actually exist? Why do you need to pretend to work and not actually work? Sorry, just an honest question. So wfh means you set up this device and do whatever else to be seen to able to take calls, getting on with tasks, when you're doing housework/nap/going out? This is what gives the whole trust about wfh a bad name. Xx

DisabledDemon · 12/09/2024 19:02

Flexibility works both ways. If they want you available out of hours then they have to realise that you may need to do personal things ‘in’ hours, If it’s only going one way then yes, you need a new job.

Wexone · 12/09/2024 18:57

Daisybridge · 12/09/2024 18:52

She's the one who constantly moans about how busy she is!

😅 oh she is one of those is she. I have one of them she moans and moans even though loads of coffee breaks etc. when she is off we actually never miss her. she close to retirement so won't be long now and she won't be replaced

Daisybridge · 12/09/2024 18:52

Wexone · 12/09/2024 18:20

She obviously doesn't have enough work to do so would be loading as much work as possible on her

She's the one who constantly moans about how busy she is!

Wexone · 12/09/2024 18:20

Daisybridge · 12/09/2024 17:59

One of our team members has made it her role to monitor who is on yellow instead of green on Teams. I pointed out it's more suspicious if someone is permanently on green!

She obviously doesn't have enough work to do so would be loading as much work as possible on her

Childfreecatlady · 12/09/2024 18:06

Daisybridge · 12/09/2024 17:59

One of our team members has made it her role to monitor who is on yellow instead of green on Teams. I pointed out it's more suspicious if someone is permanently on green!

Would be so exhausting working with someone like that.

Daisybridge · 12/09/2024 17:59

One of our team members has made it her role to monitor who is on yellow instead of green on Teams. I pointed out it's more suspicious if someone is permanently on green!

everycowandagain · 12/09/2024 15:05

Some of us don't have strict "scheduled work hours". We have jobs to do and we manage our time like adults. I have been for a 45 minute walk today and also been to the shop, but I spoke to a colleague after 9pm last night and was on a call at 7.30am today.

Some jobs are strict 9-5 bums on seats roles and some are not. I would go to the shop/gym/for a walk if I were in the office, the same applies when I WFH.

Childfreecatlady · 12/09/2024 14:57

Childfreecatlady · 12/09/2024 14:56

No I didn't ask my employer permission bc I'm not micromanaged like that. I take breaks whenever I want to and as long as I do my work in a timely manner and don't miss meetings, nobody cares, which is how it should be.

And should also be noted that everyone takes breaks when they want without ever having to explain themselves, as long as they are doing their work. I couldn't work for a company that didn't operate like this, and luckily, I will never have to.

Childfreecatlady · 12/09/2024 14:56

Abbylikeswine · 12/09/2024 08:25

A lot of jobs are like the OPs.

You said you took an hour and a half break to work out.

Did you ask your employer permission to do this?

I read online about people who got fired, after their employer realise they weren't at their desk for their scheduled work hours

No I didn't ask my employer permission bc I'm not micromanaged like that. I take breaks whenever I want to and as long as I do my work in a timely manner and don't miss meetings, nobody cares, which is how it should be.

DancingLions · 12/09/2024 13:37

Well all this thread tells me, is that I'm never leaving my job! It's boring sometimes but I can do it whenever I want. The only time I give my manager a heads up is if I'm not going to log on all day. Even then it's a courtesy thing rather than a requirement.

But then my job is that I'm given a bulk load of work and just go through it. Not many meetings, no real interactions necessary above just emailing people here and there.

I don't think I could go back to strict hours now so can see why OP is finding it difficult. If you've always done it then you're used to it. But once you get used to flexibility it's hard to give up. Especially if you can't see any real justification for it.

queenofguineapigs · 12/09/2024 13:06

Abbylikeswine · 12/09/2024 09:30

Right I'll rephrase it.

I didn't mean that all senior jobs need to ask permission.

I meant - you can see that the OP is in a senior job, and does need to ask permission.

So obviously in some senior jobs, you do need to ask for permission

Or maybe just in the OP's role and with her micro-managing boss who trusts bottom on seat over actual work.

sunsetsandboardwalks · 12/09/2024 11:05

Managers who have time to micromanage don't have enough of their own work. They might need to work closely with a new member of staff, but that should be to learn the internal processes and so on, not checking if they go to the loo too often or buy a packet of crisps.

I'd also say they're pretty shit at recruiting if they can't hire grown ups who can manage to both nip out for a coffee and do their jobs properly 😂

Mandylovescandy · 12/09/2024 10:46

I completely manage my own time and workload. I track my hours to ensure I stick to the expected amount and always get great performance reviews. I WFH and yesterday I did a clean, batch cooking and nipped out for a run (which is unusually high amount of non work stuff) but then did some evening hours of work so it evens out. I rarely have meetings with others whereas my DP who has a flexible working policy (and agreed with boss ability to take afternoons off twice a week if hours are made up) has a lot of meetings and more rapid turnover of deliverables so has to generally be more present. I don't think you are unreasonable but guess it depends on the role and industry to how ok it actually is

EBearhug · 12/09/2024 10:44

Time management is a pretty basic part of any job. If you've hired someone in a more senior role who can't manage their time well, you've failed in your hiring and interview processes. If someone isn't good at time management (and lots of people struggle with it,) and they haven't learnt any strategies to deal with it, then you should have found that out during the hiring process.

Managers who have time to micromanage don't have enough of their own work. They might need to work closely with a new member of staff, but that should be to learn the internal processes and so on, not checking if they go to the loo too often or buy a packet of crisps.

spikeandbuffy · 12/09/2024 10:28

Definitely, if you're not needed to be at your desk then no need
I did look at another job recently but said no as they only get 1hr lunch in 9hrs and are at their desk the full time apart from that

Lizzie67384 · 12/09/2024 10:28

spikeandbuffy · 12/09/2024 10:25

@Lizzie67384 no idea, I haven't looked at it
I've done call centre work for the NHS, emergency service and various other places over 18 years and they're all the same with breaks

If I'm off away from my desk for a walk/stretch then I'm not doing my job. Can stand up of course but it's a wired headset so limited by that. If it's a long stretch so maybe 3hrs without a break scheduled then I will nip to the toilet and get a drink (5 mins)

Wow that sounds hard - I wonder if this is just specific to call centre type jobs?

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