In Spain - friend issue with hotel room

My comparison was a shower that then couldn't be fixed, not one that could. The outcome to both is a room move.

No, a faulty shower so you have to call reception and someone has to fix it is a mild inconvenience. A ceiling falling on you and leaving you shocked (as it would); a bit more than that.

@DappledThings I think this thread definitely shows the divide between people who are bothered by things and people who aren't, doesn't it. And I don't think we will ever understand one another. I am in camp not bothered unless it's actually affecting me.

Unless you plan on carrying out an improptu audit how are you going to determine if they've been negiligent or not?

The onus here isn't on the guest to 'get on with it' as some PP imply. The onus is on the hotel to preserve their reputation if they want long term success. Because how a business responds when things go wrong says a lot about their worth.

People work hard and save up all year to get away for a short break, and have every right expect minimum standards from a business.

If I was deciding how to spend my hard earned money and read a hotel room ceiling collapsed and guests were simply moved room I would thing 'why would I want to stay here?'

However, if I read a roof had collapsed and the guests were moved to a better room and offered a free meal I would think 'this hotel recognised their standards fell short, and clearly care about improving the guests experience'.

Nobody was injured, she just moved rooms. Yes mild inconvenience. Why are people so determined to make everything a bigger deal than it is. It must be exhausting being so overly upset over minor things.

OP has now got 2 free bottles of wine and is "considering" leaving it there. As opposed to what? Why waste time of your, I assume otherwise pleasant, holiday trying to get more stuff and spinning this out into being more of an upset than it actually is?

A faulty shower unable to be fixed...move rooms. A collapsed ceiling...move rooms. No difference.

I think they should most definitely refund the first night's stay. It was not only an inconvenience, but also must have given your friend a bit of a shock - I'd have certainly been upset had that happened to me!

Of course it absolutely must be incompetence on the hotels part, couldn't possibly be anything else like a guest above overflowing a bath or sink

There could easily have been in flood in another room, @Maverickess, but properly inspected/maintained things don't just collapse instantly - or if there's any chance of them doing so I'd expect the room concerned to be kept vacant until repairs had been made

But that would have cost the hotel, and who cares about safety when £££ are concerned?

'mild inconvenience' That would be something like a faulty shower that someone had to come and fix, or a broken chair you couldn't sit on.
This thread is making me see and hear Monty Python's Black Knight.

I agree; it's not a dirt-cheap hotel and I think they could do more. Maybe an upgrade on the room or, if that genuinely wasn't available, an offer of dinner on the house, and a nice basket of fruit or pastries for the room,

I was checking into a hotel in Glasgow and the guy on Reception asked me to pay the wrong price for my room. I queried it, he apologised and corrected the amount. No big deal and I wasnt remotely bothered by the mistake but he still gave me drinks vouchers for 3 of us for all 3 nights in the hotel bar.
I think a collapsed ceiling at least warrants a bottle of wine on the house!

No I'd be happy with what they have done, a bottle of wine would be a nice touch but I couldn't get worked up about something that didn't happen (nobody was nearly killed like some people are saying).

Absolutely laughing at people saying the matter is sorted with a change of room. The ceiling collapsed and could have killed her- would the hotel have been exempt from any responsibility because they hadn't anticipated that?? I would have expected an apology, and an upgrade and money off as standard- shouldn't have to ask!

Thank god, I was beginning to think I was the only one who thought this! I would expect some kind of reimbursement.

Of course it absolutely must be incompetence on the hotels part, couldn't possibly be anything else like a guest above overflowing a bath or sink.

And having to repack a bag is the absolute height of inconvenience. They should be giving an upgrade and if there isn't one available they should bloody well build one!

Then refund the entire stay, pay for all food and drinks and quite possibly the flights as well, and then you should be leaving a scathing trip advisor review, but don't forget to leave out that they moved your friend swiftly to another room, because that might mean they've done something positive about a situation that happened that was just as likely to be beyond the hotels control as within it.

Or you could just get on with your holiday? Life happens, even in hotels, not everything has to be someone being incompetent or at fault, or needs a reaction of extreme frustration and fury because there's been a bit of inconvenience.

Peoples overreactions to stuff like this are baffling - 'what about the children who weren't there that might have been injured' 🤦.

The hotel operator and the owner are clearly at fault here as the building should be maintained and there should never be a risk of the ceiling falling down. This is unacceptable. I would expect compensation.

Nothing martyristic about it, just lack of drama. A thing happened, it got resolved, I'll crack on with my day and my holiday now without wondering what else I can get out of it.

It's a mild inconvenience. It was resolved. More that resolution, e.g. a couple of free drinks or something would be a nice gesture but I wouldn't spend a minute fretting over whether I deserved it or not.

If the hotel has not been negligent then I'd not be wanting compo.

Exactly. But you're so pathetic for people pleasing apparently. The only person I'm bothered about pleasing is myself 🤣

I would have thought a room up grade would be the right thing to do here, after all your friend has been put out having to pack up and move when she has done nothing wrong, she is paying good money for a room so least they can do!

I know I’m ashamed of myself for just sitting by the pool with a few ice cold beers and reading my book rather than tracking down the manager to complain about a resolved issue in the hopes of a free bottle of wine that I could buy for pennies at the local supermarket.

Be careful you'll be called pathetic for just enjoying your holiday 🤣🤣

Not really. For what?

We’re not having shit lives at all, thanks 😁
It’s people like you who probably have sky high blood pressure in your desperation to find something to rage against.