Booked a night away for me and DH at a popular spa hotel - the website offered me a last minute deal when I put the dates in so I booked that.
They’ve now said that the hydro suite isn’t going to be operational on the dates we booked and - I kid you not - ‘as compensation’ and as a ‘gesture of goodwill’ they will allow us to change the date for free. Not allowed to cancel and be refunded, (because it’s a last minute deal) no discount on treatments etc.
I’m actually not that bothered about a refund/discounted treatments. It’s the bloody gall saying that changing the dates for free is compensation and a gesture of goodwill has got me going WTF!!
So…..
YABU - letting us change the date for free counts as compensation and a gesture of goodwill
YANBU - that’s the bloody least they could do and making it sound like they are doing us a favour is a bloody piss take