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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be concerned about nursery care

32 replies

Botheredmum · 05/09/2024 19:36

Hi all,
I have a toddler who is 1.5years. He’s my only child and has attended nursery since he was 1. so I don’t have loads of experience with a child attending nursery. He is in the youngest class, and occasionally, towards the end of the day, his class is combined with the class above to allow some nursery staff to leave.

Yesterday, I rang the buzzer for his nursery room, but got no answer. So as another parent was walking out, I walked in. Immediately, I could hear my child crying loudly from the end of the corridor. When I peered through the glass door he was standing alone at a table at the back of the room, crying. He was very upset.

There were 4 carers in the room. Each of them sitting quietly on the floor with 2-3 toddlers, but my kid was the only one alone, crying, and they weren’t looking at him or showing any signs of concern. I watched through the glass as I took my shoes off to enter, I must have looked concerned because when a staff member spotted me, she looked around at which baby I was looking at, and then got up to console him. She passed me my child, and said ‘he just started crying when he saw you! I didn’t know why he started crying so suddenly! He must have seen you through the door!” but I know he’d already been crying. His designated carer then came in. (I really like her and have a good relationship with her). While she updated me on his day, I asked if he ever cries during the day and she said yes, if he hurts himself or wants attention, but he’s generally fine. I looked over and the two of the staff were eye-ing each other from across the room in a knowing way and quietly laughing. Then immediately stopped when they realised I was watching.

I don’t get to collect him often because of my work hours, but this is the second time I’ve seen this kind of thing - so I don’t know if it’s more frequent. The last time I felt concern was when he was 12months, and when I saw him through the window, he was sitting alone looking distressed while all other infants were with staff - again when his designated carer was not there.

He’s generally an easygoing kid and doesn’t kick off unless he’s upset. But a few things are running through my head now: Is he not being cared for properly? Are they ignoring him when upset? Is he not liked? Are they weirded out by me asking questions?

Am I being unreasonable to be concerned about this? Should I say something?

I’m generally happy with him going to nursery, but every now and again I feel pangs… Really open to hearing if you think there is something/nothing to be worried about, but please, I’m honestly feeling concerned and don’t want to be attacked in the answers if you disagree.

Thanks in advance.

OP posts:
SantasRubiksCube · 05/09/2024 21:02

Botheredmum · 05/09/2024 20:49

I appreciate this. Thank you all. It left me with a strange feeling and I don’t know if I’m being oversensitive, but didn’t like what I saw. I’m afraid if I complain I’ll be seen as a pain in the arse, and they’ll see my kid the same way.

If this is honestly how you feel, I'd also look at finding another nursery. Your his mum and it's your job to advocate for him, if your not happy about the way he's being cared for, you need to speak up but if you think he will be treated differently (or even worse) because of this then would you really feel comfortable leaving him there? Regardless of whether your happy for him to stay there or not, I'd still be making a complaint/raising my concerns, those nursery workers sound at best unprofessional and uncaring, I'd certainly not want them looking after my children

Prinnny · 05/09/2024 21:02

Aw it sounds like they don’t really like him (which is awful to even say about a baby!) or find him difficult given the eye rolls and the two occasions you’ve found him crying alone being ignored. I would maybe try do another couple of spot visits and in the meantime look for a new care provider. Once the trust is gone it’s gone.

HelterSkelter224 · 05/09/2024 20:57

SantasRubiksCube · 05/09/2024 20:31

I'd definitely not be happy about quite a few things.

  1. If you managed to just walk in as someone else was coming out, then anyone could just walk in? Massive safeguarding issues imo
  2. Your child shouldn't of just been left to cry alone at the other end of a room that had multiple adults in it, and you know they were lying in saying he had only just started crying when he saw you
  3. The members of staff looking and laughing to eachother as if it's funny to leave a child in their care distressed or upset
I would ask to speak to the manager of the nursery and be calm but firm in that you're unhappy about some of the things you've witnessed, I wouldn't be fobbed off with excuses either. I'm assuming you pay these people to look after your child, if they are not up to that job you need to raise your concerns.

All of the above. OP I would 100% ask to speak to the manager and tell them what you have told us. I had to complain to the nursery manager once when I heard a member of staff scream (yes scream) at a toddler but she couldn't have been better about it and the way she handled things made me feel more comfortable about leaving my daughter in their care. It would help put your mind at rest as this would just eat me up to know how my child was being treated. You're definitely not overreacting for all the reasons PP have already said.

Botheredmum · 05/09/2024 20:49

I appreciate this. Thank you all. It left me with a strange feeling and I don’t know if I’m being oversensitive, but didn’t like what I saw. I’m afraid if I complain I’ll be seen as a pain in the arse, and they’ll see my kid the same way.

OP posts:
raindropsrain · 05/09/2024 20:37

YANBU I’d be absolutely fuming. That’s just unacceptable OP and I’d be setting up a meeting with the nursery manager to formally raise this and actually think about moving to another nursery as it’s the second time it’s happened!

Londonrach1 · 05/09/2024 20:34

You walked in without anyone checking you. Yanbu and his huge safer guarding issue. Raise your concerns but tbh I'd be looking for another nursery is a member of the public can walk in that easy.

SantasRubiksCube · 05/09/2024 20:31

I'd definitely not be happy about quite a few things.

  1. If you managed to just walk in as someone else was coming out, then anyone could just walk in? Massive safeguarding issues imo
  2. Your child shouldn't of just been left to cry alone at the other end of a room that had multiple adults in it, and you know they were lying in saying he had only just started crying when he saw you
  3. The members of staff looking and laughing to eachother as if it's funny to leave a child in their care distressed or upset
I would ask to speak to the manager of the nursery and be calm but firm in that you're unhappy about some of the things you've witnessed, I wouldn't be fobbed off with excuses either. I'm assuming you pay these people to look after your child, if they are not up to that job you need to raise your concerns.