Hi.
I don't know if I'm being unreasonable.
I'm self employed and was booked by a local establishment.
Invoice was sent a week before the job,
Work was completed and received fantastic feedback.
After week or so AFTER the job I inquired about the clearing of the invoice and was told I would have to complete their in house system.
Which took me several hours and 2 calls to the help line just to get on to the system.
Was told it would be 6 days from then. That was the first week of August and I still haven't received pay.
I have messaged the client who booked me twice since asking for the invoice to be cleared.
Today I asked that the balance be cleared by end of the day.
I received a reply that I need to redo their system AGAIN.
I have refused and explained that my fee has not taken into account all of this extra admin work as I was not aware of this system until after the job had been completed.
I have been in this business for 12 years and have never had to go through this process, and iv worked for some pretty big corporations.
This is a local establishment.
Am I being unreasonable in refusing to start this process again.