I wrote to m & s executive office recently as I contacted the brand on social media to give an explanation regarding an incident in store. They said that this matter needs to go to executive team and they will pass it on I said don't worry and I just wrote to them myself. However I am a little upset with their response it seems they just trying to fob me off with a £50 giftcard rather than trying to thoroughly investigating the incident and making sure there is the right outcome as one of the staff member job could be under threat who did nothing wrong. I just seemed to recieve a quite robotic response "that feedback and comments will be passed to the store manager" and as a goodwill gesture and to say sorry to your daughter they sent a £50 voucher.