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Original poster

Situation with m & s

60 replies

Bethany34w · 02/09/2024 18:23

I wrote to m & s executive office recently as I contacted the brand on social media to give an explanation regarding an incident in store. They said that this matter needs to go to executive team and they will pass it on I said don't worry and I just wrote to them myself. However I am a little upset with their response it seems they just trying to fob me off with a £50 giftcard rather than trying to thoroughly investigating the incident and making sure there is the right outcome as one of the staff member job could be under threat who did nothing wrong. I just seemed to recieve a quite robotic response "that feedback and comments will be passed to the store manager" and as a goodwill gesture and to say sorry to your daughter they sent a £50 voucher.

OP posts:
BarbaraHoward · 02/09/2024 21:50

I wouldn't expect to hear any more about that OP. You meet all sorts working with the public.

Original poster
Bethany34w · 02/09/2024 21:45

Fahercrispness,

Sorry can you explain? I'm happy to take it down.

OP posts:
DolyKat · 02/09/2024 21:44

DoreenonTill8 · 02/09/2024 21:35

It's not to do with applying for a job and having recommendations for displaying certain items of food?

Best chips to pair with a steak, I'm thinking!

Original poster
Bethany34w · 02/09/2024 21:43

To explain a woman made a scene in store and threatening to report staff member for inappropriately touching my daughter, it was completely not the case as it was my daughter fault she walked backwards into him while reaching something from the bottom shelf. Me and my daughter and about 5 eyewitnesses all explained this to her but she wouldn't listen. There was no wrongdoing with the member staff I don't think she reported it as I watched her leave without speaking to anyone but I just wanted to contact them to double check and make sure this crazy woman did not report anything. I did not want or ask for £50.

OP posts:
DoreenonTill8 · 02/09/2024 21:35

It's not to do with applying for a job and having recommendations for displaying certain items of food?

BarbaraHoward · 02/09/2024 21:32

It's fair enough if you don't want to give details on here, but we can't really comment based on the information you've given so far.

In any case, a £50 voucher and reassurance that your comments have been passed on would be about what I'd expect if I complained about something that happened in store. You can't expect to be told about any disciplinary processes.

ReadingWorm · 02/09/2024 21:26

Is this about getting a recommendation to go with your Friday night steak?

OnthePisteAgain · 02/09/2024 20:51

Is this the same daughter who has an upset stomach who you are not very sympathetic to?

Izzymoon · 02/09/2024 20:14

StMarieforme · 02/09/2024 19:58

Am I reading that your daughter is in trouble at work? Or has had a situation at work? And you, her Mother, have taken this to Corporate?!

And she wanes to be “assured” nothing will come of it and it will all be dropped!

Like, no they’re not going to assure the random mother of an employee.

SwiftiesVSLestat · 02/09/2024 20:14

They won’t tell you the outcome or tell you what happens to members of staff.

Newtrix · 02/09/2024 20:14

StMarieforme · 02/09/2024 19:58

Am I reading that your daughter is in trouble at work? Or has had a situation at work? And you, her Mother, have taken this to Corporate?!

Omg I really hope not! How embarrassing if so.

VesperLind · 02/09/2024 20:13

StMarieforme · 02/09/2024 19:58

Am I reading that your daughter is in trouble at work? Or has had a situation at work? And you, her Mother, have taken this to Corporate?!

I think this is it.

Alwayslostthedummy · 02/09/2024 20:07

Was it an incident in store involving a member of staff or something else? I think you’ll have to give us more details as everyone is rightly assuming it was a complaint about a colleague.

I’ve recently complained to M&S and didn’t get offered a giftcard though!

StMarieforme · 02/09/2024 19:58

Am I reading that your daughter is in trouble at work? Or has had a situation at work? And you, her Mother, have taken this to Corporate?!

Fathercrispness · 02/09/2024 19:46

I wonder how many people reading this post are now going to chance their luck with a fake complaint to M&S in the hope of £50. Get this taken down.

MissRachelismycoparent · 02/09/2024 19:26

I doubt they'd give out £50 vouchers if they didn't realise they were in the wrong. They won't tell you outcome or the complaint, take the voucher and trust they understand the severity and that's why they've compensated

HotPotato123 · 02/09/2024 19:14

Something happened, you let them know, they have said they will pass on your comments and have offered you £50 as goodwill. That’s it.

HappyHeader · 02/09/2024 19:09

Nobody can offer advice based on the limited info you’ve posted.

You should not be informed about staff matters- none of that is your business.

GeorgesMarvelousCalpol · 02/09/2024 19:08

I'm very confused 🫤 You wrote to them to tell them NOT to investigate something?

PolitePearlMoose · 02/09/2024 19:06

This reply has been deleted

This is the work of a previously banned poster.

Chonk · 02/09/2024 19:06

ouch321 · 02/09/2024 19:04

You need to start from the beginning.

What happened to make you write to them in the first place?

Agreed, the original post makes absolutely no sense.

Pippifer · 02/09/2024 19:05

I can’t see how they would be under any obligation to let you know the outcome when you haven’t made a complaint, all you have essentially done is made a comment? But you could always go back to them and ask to be told the outcome.

The £50 gift card is a gesture of goodwill.

ouch321 · 02/09/2024 19:04

You need to start from the beginning.

What happened to make you write to them in the first place?

watchuswreckthemic · 02/09/2024 19:03

What is the right outcome? That's for them to investigate and deal with.

Original poster
Bethany34w · 02/09/2024 19:00

And I don't understand the £50 giftcard what's it for exactly

OP posts:
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