Hiya
appreciate this is first world problems, but recently was lucky enough to fly upper class with Virgin but it was so disappointing I have complained. It was disappointing in general as really old plane and for complete transparency I paid for premium economy and used a flying voucher to upgrade to upper.
The button for seat and headrest recline were broken.
The screen had deep scratches all over it so I couldn’t see the screen if window blind was up
The power outlets didn’t work the whole flight.
The area was filthy and the remote didn’t work for the tv- was completely broken.
I have complained to Virgin and they offered me £50!! AIBU to think this isn’t enough?
I took photos of everything and they agreed it wasn’t up to their normal standard.
I paid £1800 for premium seats and if I had known this would be the experience I would have booked economy and upgraded to premium and saved myself some money.
But also not sure if my expectations are too high and I should suck it up.