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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be really p****d off with British airways and my travel insurance

159 replies

NeedSomeAnswersPlease · 29/08/2024 13:08

Long story short our flight on Monday into Gatwick was cancelled. Instead we were booked to fly into Heathrow.

So we lost £250 on train tickets from Gatwick to home - train company and ticket issuer won't refund. Travel insurance refuse to refund as BA should be refunding. BA have refused to refund. Same with the £250 we spent on new tickets from Heathrow into London and then on to home.

So now we're basically £500 out of pocket without any recourse to receive a refund! Wtf do we do?!

OP posts:
helpfulperson · 29/08/2024 13:38

I can understand why insurance won't pay. Did BA offer you the option of waiting for another Gatwick flight?

Have you looked at BA cancellation policy online?

@

Beth216 · 29/08/2024 13:37

I wouldn't bother contacting newspapers and hoping they do something about it. You need to read the regs and find out if BA should be paying your travel or whether your travel insurance should.

I would think this is BA, when we had the same with easyjet and got stuck in France they paid all our accommodation and transport to the airport until we were able to get on their next flight. Of course you had to accept the flight otherwise you'd have been stuck abroad. I would find out who the ombudsman is and make a complaint, Civil aviation authority perhaps, also complain to BA - try to speak to someone if you haven't already.

Original poster
NeedSomeAnswersPlease · 29/08/2024 13:28

Cancellation was "operational reasons", BA say we're not entitled to be refunded as we accepted the new flights - but no other flights were leaving with two seats available and we were a two! Not sure what they expected us to do

Travel insurance say no as it's BA's responsibility to refund as they cancelled our flights

OP posts:
poptake · 29/08/2024 13:25

What was the reason for cancellation?

WaneyEdge · 29/08/2024 13:25

Why won’t insurance pay? Or, indeed BA?

Turmerictolly · 29/08/2024 13:23

Why won't BA refund?

Original poster
NeedSomeAnswersPlease · 29/08/2024 13:23

May well get in contact with both of them as this is just ridiculous!

OP posts:
VeryQuaintIrene · 29/08/2024 13:22

The Guardian is also really good on this kind of thing if you don't want to sully yourself with the Mail.

TimeIretired · 29/08/2024 13:12

I know people don’t like the Daily Fail but they have a really good consumer champion- Sally Crane. I’d try her.