ASOS “fair use returns policy”

Same here. It will save me lots of money!

Sometimes the deals around Christmas are just too good to beat though.

Sooo not shopping from ASOS, sounds like a nightmare. You can get most brands elsewhere with better and less complicated returns.

Ah maybe that's it, as mine has run out and won't be renewed.

From the email I received I think it implied mine is only £15 as I have currently have a delivery pass.

It's ridiculous that some people are £15 and some (me) are £40. I just won't order anything now.

I have received the email from Asos I will be charge a returns fee of £3.95 per order unless I keep £15+ from my order as I have a delivery pass.

I would say that 99.9% of my orders are for my student daughter. But do return lots of the items as their sizing is inconsistent, white tops on models are actually transparent IRL and quality is lacking.
I recently ordered her a crop top with thick shoulder straps and the armhole for the head was smaller than that for the arm and she couldn't even get it over her head as it wasn't elasticated! Purchased another one and it was the same.

Shame they are not gradually introducing a £2 returns fee as it wouldn't feel so bad.
I will not be buying from Asos going forward unless I KNOW we will keep the item so cosmetics etc Any suggestions for clothes shops please?

I would rather go into a store and try clothing on but it's all the same old New Look, Next etc and they don't hold much stock so you have to order on line anyway.

I’d much prefer to go into a bricks and mortar shop and try things on for size and see how they look. But the shops just don’t have the stock. I see stuff I like online, go to the actual shop and they don’t have my size, or don’t even have the item at all.
I ordered six tops online yesterday and intend to keep one when I have a chance to try them on.

I just read the guardian article then checked my emails.
Then checked my order history.i order from asos roughly once or twice a year. Around a hundred quid. I have to order in multiple sizes and ranges (am I tall or not tall in that dress?) Because their sizing is random. I cba sending stuff back. Sell things that fit. Or give me all the precise measurements so I can check.

I'm pissed off that asos are lying their arses off about who they're sending emails to too.

I think too much choice is what happened to Gap too. Their website was overwhelming.

I think this from the Gruniad, nails it. The quality has gone right down. There is far too much choice, it’s overwhelming, I’d rather have less choice and more quality. I have some lovely clothes that I had for years from asos, the last thing I bought that is really good design , was a Summer dress in 2021. They have lost both their younger and older customers.

“‘Alongside the ongoing inflationary pressures, the retailer has seen its Gen Z customers shift towards more agile and affordable competitors like Shein, while its designs have become too youthful for the millennials that grew up with it,” she said.”

It would help if they put the actual measurements of the clothes on the page too. I'm quite short and it's really difficult to know whether a top will be too long, so need to order a few similar looking things in the hope one will be the right length.

It's impossible to tell from the pictures and the size guides are meaningless. If i knew a top was 25 inches long, I'd know it would be too long for me. I guess it's just too much effort to do this though.

The fact is their sizings are bonkers so we do need to return a lot.

Also on more that one occasion (my most recent return!) I received the wrong top in the wrong size.

It's also worth bearing in mind many people don't bother returning clothes that they don't like/don't suit them because they just can't be bothered, I have lots of friends like this... so ASOS do well from customers like this!

The high street where I live is dead, we have one Primark and a New Look and literally nowhere to buy anything nice, leaving online as the viable option, if ASOS focused more on quality over quantity then their returns rates would be lower.

I'll be cancelling my premium subscription too.

Not if only 30% of it matches the description/is the right size surely?

Their sizing is all over the place so you have to order more than one size/style to have half a chance of getting something that fits.

@Ineffable23 This is me - and where you do you buy from?
In my case I have a narrow back so 30H a size 12-14 waist and size 16 hips and thighs. I can't wear trousers so I live in skirts and dresses but everything has to have a waist and I have to be careful with tops too.

None of my local towns within a 45 mile radius have many clothes shops - all are small with small ranges and few sizes. I can't actually "go shopping" to find clothes - that would mean going to London. Being disabled that's not a great option.

Online shopping has allowed me to find clothes that fit and that I want to wear. I don't think it's wrong to want to buy clothes you like and fit. I don't perceive that as a luxury.
I don't buy vast amounts and I have a good idea of what works - one brand I use makes me pay for returns, I don't mind that. I send back the first 2 dresses and then bought 4 over another 2 orders.

But this is Mumsnet, so every poster who shops like this will have a big tragic backstory about how they literally have no alternative other than to buy a stack of plasticky clothes every few weeks.

Since 29 December I've ordered two pairs of birks for size - sent one back; two pairs of trainers for size - sent one back; two skirts for DD - kept both. I still got the £40 email.

Anyone else feel like doing an order and return a day until October, or just me whos feeling petty? (JOKE!)

@TrixieOlives might be easier if ASOS offered correct size guides and followed them consistently 🤷🏼‍♀️

I got the email saying I'm in the small group of people flagged as frequent returners so will need to keep £40 minimum for free returns. I used to have ASOS premium but not for a while. Like others here, I will own that when I used asos I returned 50% odd but that's because the quality was often terrible or didn't look like the photo or just didn't fit!!

Added to insult as I haven't ordered with asos in over 18 months! I've promptly deleted my account with them.

And me. I hadn't renewed my subscription anyway. I've only ordered three times since Christmas and kept most of it. So I just won't bother now.

The things I bought were more expensive - like Birks and New Balance trainers. It's not unreasonable to buy two sizes of shoes at £65 each then send one back.

I got one too , I return about 50% of what I order so took it as face valve and it don't include me