Salon always cuts my hair well, although is expensive, but it drives me mad that at every appointment I’m left sitting for a minimum of 15 minutes before the hair cut actually starts. Sometimes longer! I wouldn’t mind occasionally - can understand that perhaps some clients hair has taken longer than expected etc. but every time just seems like poor management.
I also had an appt cancelled due to illness when I’d already arrived at the salon, they were apologetic but no offer of any compensation or for someone else to step in. I’d taken annual leave from work and travelled a fair distance, and had to rebook at an inconvenient new time to get a new appt (having waited months for the cancelled one!) and take more leave.
Is this a bit poor, or am I being unreasonable?