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To think SOMEONE should be contactable in the school office over summer?

258 replies

Lmnop22 · 20/08/2024 08:55

I am moving house this week to a new area and local authority. my DS is due to start reception this September.

I was unable to apply for a reception place in the new area until I had a date to exchange contracts in order to prove I was in the very small catchment area for the school I wanted.

I didn’t exchange contracts until mid July when the summer holidays had already started. I immediately made the application for the Reception place and the council offered me the place a couple of weeks later. I accepted.

Then nothing. I have had no response to my email accepting the place. I have called the council and they say their part is over now and I’ll “hear from the school” but the school is closed over summer and there are no staff. When I told the council this, they said “oh yeah there won’t be anyone in until September now”.

So do I have the place? Do the school have my DS on the register for September? What uniform etc do I buy? How do I organise breakfast/after school club provisions?

Am I being unreasonable to think a member of staff ought to monitor emails and/or voicemails over the summer and communicate with parents in my position?

OP posts:
HelenWheels · 20/08/2024 09:10

OVienna · 20/08/2024 09:10

Receptionists have term time only contracts? I don't think that is true though.

they do,
as do the cleaners, apart from an odd deep clean

Ceejadess · 20/08/2024 09:10

Have you checked the school website? Details around clubs and welcome packs for reception are on my sons schools website

Lmnop22 · 20/08/2024 09:10

HelenWheels · 20/08/2024 09:07

do you work or have the taken the time off?
who looks after your dc if you are working?

I work full time but I am on maternity leave until the week after he starts as I have a 6 month old DD who has settling in sessions the same week as DS starts reception.

So I might be able to delay my start with a bit of notice if I can’t get breakfast and after school sorted but I have always had DS in 51 weeks provisions 8-6 since he was 6 months old so I can work full time and my intention was to do this again. I do have some family who may be able to do bits and pieces for a short time whilst I get sorted though

OP posts:
Peakpeakpeak · 20/08/2024 09:10

WASZPy · 20/08/2024 09:02

Schools can't afford to keep people on the payroll in the holidays just to hang about and answer the odd email. Nobody, including teachers, gets paid for the holidays. However, there will definitely be people in the few days before term starts, so you will be able to speak to somebody before his first day.

This. And even if they could, school jobs are hard to fill anyway and one of the few perks is getting the long holidays off. It's not realistic.

OVienna · 20/08/2024 09:10

WASZPy · 20/08/2024 09:02

Schools can't afford to keep people on the payroll in the holidays just to hang about and answer the odd email. Nobody, including teachers, gets paid for the holidays. However, there will definitely be people in the few days before term starts, so you will be able to speak to somebody before his first day.

Receptionists have term time only contracts? I don't think that is true though.

HelenWheels · 20/08/2024 09:09

i applied to work in a school and was told not to expect a response until after 31st August

comedycentral · 20/08/2024 09:09

It sounds like you have the place, sort out what you need to do for your little one. I don't think it's reasonable for them to be in over the summer, their time off is often restricted or in some cases not allowed during term time, they need that time for their breaks/family time.

Octavia64 · 20/08/2024 09:08

The school website should say whether they have an after school or breakfast club or not.

Sometimes they are run by the school and sometimes by an external provider so you may need to contact the external provider.

If the website is not clear you are better off posting on the local Facebook and asking g about it to be honest.

I worked in education for many years and this situation is common. Schools don't staff offices over the summer holiday but will have people back in two or theee days before term start.

mnahmnah · 20/08/2024 09:08

At my DC school, the wraparound care is a separate company on the school site, who do holiday club as well. Do you know if this is the case? They should be contactable if so. If you go on the school website you will find the information either way and an email might get to them if you send one.

HelenWheels · 20/08/2024 09:07

do you work or have the taken the time off?
who looks after your dc if you are working?

Turophilic · 20/08/2024 09:07

So do I have the place? Do the school have my DS on the register for September?

I refer you to your earlier paragraph:

the council offered me the place a couple of weeks later. I accepted.

That’s it, OP, job done.

Look on the school website for information for new starters, there’s usually a section with all that, including any general letters sent out (if any). There will also be all you need to know about uniform and school
lunches etc.

I know it feels daunting to you, facing your child’s first school, but to them it’s what happens all the time. Don’t worry, it’s all going to be fine.

MonsieurBlobby · 20/08/2024 09:07

It's highly likely there will be 1/2 inset days at the start of the new term, where school will be contactable. If I was you, I'd buy all the generic uniform bits now (shoes, trousers etc) then make contact on 2nd September if you can't get through to anyone before. As a PP said, it's highly unlikely reception will be in FT from day one anyway, so you should have a few days to get sorted (and he can always wait a few days for his school jumper). Breakfast club etc is trickier but at this point an extra week probably won't make much difference.

TickingAlongNicely · 20/08/2024 09:07

We had a similar when DD2 started Reception. We were invited in on the Inset day before term started, met the teachers and got all the info then.

TerrifiedandWorried · 20/08/2024 09:07

Most schools do a phased start for reception. So half days for a week or two, and not until second week of term (home visits etc happen in first week).

Shinyandnew1 · 20/08/2024 09:05

Reception usually have a staggered start, so they won’t be starting on the first day anyway.

How do I organise breakfast/after school club provisions?

Some schools don’t take reception children for afterschool clubs-does yours definitely do so?

I second the Facebook idea-there’s bound to be a new starters group somewhere.

BrownBirdWelcomesWhiteWave · 20/08/2024 09:05

council offered me the place a couple of weeks later. I accepted.

So do I have the place?
yes, you have the place?

Do the school have my DS on the register for September? What uniform etc do I buy? How do I organise breakfast/after school club provisions?
You check their website?

Lmnop22 · 20/08/2024 09:05

Doesheevenknowmeatall · 20/08/2024 09:02

If the council have confirmed the place, yes you have a place.
most info should be on the school website, such as start times, uniform etc.

I am happy to buy the uniform - really need to sort out breakfast club and after school club though so was hoping to speak to someone.

It’ll be difficult to sort with work at very short notice

OP posts:
OrangeSlices998 · 20/08/2024 09:04

Staff will be in before the first day of term! Local parents can let you know the uniform, or their website?

SuncreamAndIceCream · 20/08/2024 09:03

There's very few FT staff in schools now as they just can't afford it. It will be bare bones staffing to prep for Sept and they won't have time to answer calls in reception if that's not their normal role.

If you look on the website, see if there's an admissions officer and try and work out what their email address might be and contact directly.

Lmnop22 · 20/08/2024 09:03

InevitableNameChanger · 20/08/2024 08:58

But if your place has been accepted then you're surely fine to crack on and buy the uniform etc!

I think this is what makes me nervous. I was offered the place and I used the council’s “response to offers” email to reply but then I heard nothing to confirm it.

The standard letter they send out says that the school will now send out a welcome pack but I think that’s because it’s the letter they send out in April when the on time applications are processed and schools are open.

Just keep thinking I’ll drop my DS off on the first day and they won’t have his name down and it’ll make him feel left out.

OP posts:
WASZPy · 20/08/2024 09:02

Schools can't afford to keep people on the payroll in the holidays just to hang about and answer the odd email. Nobody, including teachers, gets paid for the holidays. However, there will definitely be people in the few days before term starts, so you will be able to speak to somebody before his first day.

Persistentyes81 · 20/08/2024 09:02

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Doesheevenknowmeatall · 20/08/2024 09:02

If the council have confirmed the place, yes you have a place.
most info should be on the school website, such as start times, uniform etc.

VainAbigail · 20/08/2024 09:02

Try them next week, staff usually start showing up at the end of August at the schools near me, so not unreasonable to wait till next week and start trying to contact them.

coffeeaddict83 · 20/08/2024 09:01

Try to connect with other parents. Many schools have a Facebook page etc

  • that will help with the logistics like uniform more than getting a hold of a receptionist. I've done similar moves and I know it's frustrating but you have the place confirmed so just focus on reassuring DC how great it will be.
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