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Aunt won't refund money

180 replies

Casals07 · 19/08/2024 14:08

Aunt has a home abroad that myself, DH and kids go to every year. We go in August as it's too hot for Aunt to go. I pay to stay there and always take care of the place and top everything up before I leave. The house is now 20 years old and is definitely showing signs of wear and tear. Nothing has been replaced. This year I arrived to find black mould in the bedrooms, job had been started but won't be finished until November. My Aunt never informed me of this. My DD has now got pneumonia and we have had to move out at a considerable expense. My Aunt has refused to return any of my text messages. My DH rang her and asked for the money back we paid as the house is not habitable. She has point blank refused.

Aunt won't refund money
Aunt won't refund money
OP posts:
Allthehorsesintheworld · 19/08/2024 15:50

Also if your aunt is resident in the UK I’m pretty sure rent has to be declared as income in the UK.

Marseillaise · 19/08/2024 15:50

Fireplacewatcher · 19/08/2024 14:29

You keep going on about how wealthy she is. How do you know her circumstances?
You are just presuming.

If I was her, I would refund you for the days not used and never rent it to you again.
I’m sure you have conveniently forgotten the all the savings you have had over the years.
The one year it isn’t perfect!

Come off it, virtually uninhabitable and threatening to health is a whole lot worse than "isn't perfect".

Allthehorsesintheworld · 19/08/2024 15:49

Is your aunt resident in the UK? If she is small claims court. I hope you took lots of photos and get everything in writing from the hospital. Photograph her notes if necessary.
No one should rent out a property that’s not fit for habitation. Mould can be so dangerous, children have died from living in mould infested flats and houses. I’m sure your dd will be fine after antibiotics , I’m talking more about long term living conditions. People who make money from renting accommodation I wouldn’t let my dog stay in really anger me. And I was a LL for years.

DandyClocks · 19/08/2024 15:47

Do you and your aunt live permanently in England?

If so, you and she are bound by English law and I’d be writing to her asking for a full refund and advise her that if she doesn’t pay you with 7 days, you’ll be lodging a claim in the county court for breach of contract. It’s not expensive to do this and you can do it by yourself without any legal representation.

To clarify: A contract exists between you after she offered the use of her holiday home and you accepted and paid her, regardless of whether you have an actual written agreement in place.

Don’t let her get away with scamming you.

MarkWithaC · 19/08/2024 15:44

Some people are giving you a really rough time, OP. I can only presume that if they turned up to a holiday villa with stinking black mould, having had no warning, they'd still be happy to have paid for it (regardless of if you get a discount/how much).
I wouldn't be going again. Maybe if all the family the aunt rents to do the same, she'll need to start renting to the public, and then she'll get a lesson in consumer rights.

twomanyfrogsinabox · 19/08/2024 15:42

Casals07 · 19/08/2024 14:22

I texted her a week ago and DH rang yesterday after we moved out. He asked her to refund for the nights we are not staying. Not asking for all our money back or money for the new place. My Aunt is extremely well of and can afford to get it fixed. She was in the house 2 weeks before I arrived and the work was apparently started in June so she knew.

If she was there two weeks before, was she staying in the house and was it that bad then, did she not notice or has it got much worse since, is it just the master bedroom and how many more bedrooms are there? Are the workmen in the house fixing it or do they think the job is finished. Does your Aunt have an agent or anyone out there who is keeping a check on things. It all seems a bit dodgy and that she is getting ripped off by the builders.

I don't know how much you are paying, but unless you have lost a significant amount I would lay off the court action unless you want a huge family rift. And discuss it calmly when you are back and can talk face to face. How old is your Aunt, is she still fully with it? If she didn't think it was bad enough to comment on when she was there, two weeks prior, she may not fully understand the current situation.

Americano75 · 19/08/2024 15:41

I wouldn't be having anything to do with her again, what a horrible woman.

Mirabai · 19/08/2024 15:33

Hoppinggreen · 19/08/2024 14:11

Not sure you get pneumonia from mould but anyway.
Of course she should have told you so you had the choice to go or not but as its a family arrangement (even paid) I am assuming no contract so no obligation to refund you.
Would be nice if she did but as she is refusing there isn't a lot you can do

Aspergillosis?

Normallynumb · 19/08/2024 15:32

How vile your aunt is
She knew the mould was there yet she didn't mention it and give you the chance to cancel and is ignoring your calls
It's irrelevant how much you paid.
I'm shocked that she risked your DD's health
I actually would take her to the small claims court and would tell her so, and I'm a very placid person, but I hate injustice.
I'm sorry your DD has been made unwell
That is unforgivable.

Casals07 · 19/08/2024 15:31

Thanks everyone. So to answer a few questions. Aunt knew how bad the situation is as she was there two weeks before I arrived. I initially flew over with my DD and my DH followed me with our DS. I stayed in the house for one week until DH arrived. There was no accommodation available locally and due to a health condition I'm unable to drive at the moment. When DH arrived we immediately looked for accommodation. We had already decided to move before DD became unwell. I text my Aunt three times regarding the state of the house and the fact my DD was in hospital. She didn't reply. She has form for being a bully and to be honest I was so hurt and upset that she didn't reply that I didn't want to engage with her anymore. She is my Dad's sister, my Dad died many years ago and my mother is not part of my life. I didn't fly home because the Doctors advised us that the climate here would help DD instead of going home to a rainy,damp country. I have told some family members whsts going on and they are disgusted with her.

OP posts:
OlympicBlue · 19/08/2024 15:30

This is horrific! I would have walked out the moment we arrived and had to have stayed somewhere else, anywhere. I have seen what mold does. To those saying just sleep in the room, nope. Fungal pneuamonia is nothing to be sniffed at OP.

Cerealkiller4U · 19/08/2024 15:29

If you’ve got 100% proof the mould caused the pneumonia

then take your aunt to court

you’ll win the money back

WolabiMe · 19/08/2024 15:28

this is fungal pneumonia. Does this really sound plausibly like what your daughter has??!!?!

www.verywellhealth.com/fungal-pneumonia-5179190

AngryLikeHades · 19/08/2024 15:28

A pink solution of potassium permanganate (possible spelling error) might sort this by applying it to the outside bricks

KendraTheVampyreSlayer · 19/08/2024 15:27

Hoppinggreen · 19/08/2024 14:11

Not sure you get pneumonia from mould but anyway.
Of course she should have told you so you had the choice to go or not but as its a family arrangement (even paid) I am assuming no contract so no obligation to refund you.
Would be nice if she did but as she is refusing there isn't a lot you can do

I do think it's a possibility. My dd got bronchiolitis when she was a baby from the black mould growing in the old damp house we were living in at the time.

Cerealkiller4U · 19/08/2024 15:27

I mean there’s not a lot legally you can do.

do you have holiday insurance?

otherwise paying a family member really unless you want to pay a lot to take her to court there’s not a lot you can do

AnonymousBleep · 19/08/2024 15:24

Not sure what you can do about it now, but your aunt is a piece of work.

Andwhatfreshhellisthis · 19/08/2024 15:24

Casals07 · 19/08/2024 14:33

My DD has fungal pneumonia caused by rising damp and mould spores as confirmed by the hospital. That is why we moved out immediately.

Send a formal letter with the confirmation from the hospital asking her to refund immediately and say you would also like your alternative accommodation, flights and damages paid if she refuses and you will be going the legal route.

WolabiMe · 19/08/2024 15:24

You cannot get pneumonia from mould. You can very rarely get Aspergillosis but only if you’re severely immunocompromised.

www.nhs.uk/conditions/aspergillosis/

nocoolnamesleft · 19/08/2024 15:24

Of course they can't fly home yet if her daughter has pneumonia. Cabins are not pressurised to sea level. Meaning the risk of hypoxia, even if just coping in air on the ground.

Viviennemary · 19/08/2024 15:23

She should be reported as the place is not habitable

HaudYerWheeshtYaWeeBellend · 19/08/2024 15:20

Is the property in Turkey OP?

hope your dd is on the mend.

JanetareyouokareyouokJanet · 19/08/2024 15:18

Outrageous behaviour. No one should be staying there. Doesn’t sound like she cares so I doubt she’ll pay. Sad state of affairs.

CountessWindyBottom · 19/08/2024 15:17

Oh my goodness that is absolutely horrendous. And your poor daughter!

Why is your DH engaging with her when she is your Aunt? Surely your the person to do it?

cstaff · 19/08/2024 15:17

I would be so tempted to put those photos on a family whatsapp chat - just to make sure that anyone who has booked her house is fully aware of what they are in for - but then I am petty like that.

Apart from warning relatives of the potential to ruin their holiday you could also mention (in passing) that she charged you the full amount even though your child ended up in hospital etc.

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