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AIBU?

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Original poster

Was my manager right to refuse to do this refund?

36 replies

longlocks · 18/08/2024 17:24

Today a customer who purchased £200 of boxed chocolate from another store tried to return them as melted. She bought them then drove 300 miles for the family gathering. The manager refused to do a refund on them as the journey in the hot weather melted them. Customer said she had them in the boot in her a/c car. The boot doesn’t have a/c - why I put my fresh and frozen shopping on the back seat, when it’s warm.

Customer blamed us for the melted chocolate!

Why couldn’t the customer buy chocolates from a store nearer to the location?

AIBU - manager should have done refund
AINBU - manager was right

OP posts:
Viviennemary · 18/08/2024 17:58

Of course it was the customers fault.

Candaceowens · 18/08/2024 17:57

She was a CF to even ask for a refund when it's her fault they melted.

It's like buying shoes, getting them muddy and then trying to return them because they're muddy.

Tulipsareredvioletsarebue · 18/08/2024 17:56

GRex · 18/08/2024 17:49

Chocolate doesn't go bad from melting, she just needed to put them in the fridge. It reminds me of a rabbit easter egg that came out of the car looking every bit like roadkill, very funny and appreciated more than the original rabbit would have been for the laugh it gave everyone.

But if they are fancier ones then they may have lost shape and look quite rubbish.

AgnesX · 18/08/2024 17:54

iamtheblcksheep · 18/08/2024 17:40

You cannot prove that they weren’t melted before she left the shop. By reason she should be refunded.

Oh please. 99% of edible products are quality checked before leaving the factory.

Jamesmyfriend · 18/08/2024 17:51

No the manager was not unreasonable to refuse the refund, imho

GRex · 18/08/2024 17:49

Chocolate doesn't go bad from melting, she just needed to put them in the fridge. It reminds me of a rabbit easter egg that came out of the car looking every bit like roadkill, very funny and appreciated more than the original rabbit would have been for the laugh it gave everyone.

dementedpixie · 18/08/2024 17:46

Of course they weren't melted before she left the store!

PatchTheGiantStuffedDog · 18/08/2024 17:43

iamtheblcksheep · 18/08/2024 17:40

You cannot prove that they weren’t melted before she left the shop. By reason she should be refunded.

Don't be ridiculous!

iamtheblcksheep · 18/08/2024 17:40

You cannot prove that they weren’t melted before she left the shop. By reason she should be refunded.

PurpleFruit1 · 18/08/2024 17:38

Yes definitely NBU for refusing a refund. I know some places do packaging that protects the chocolate from melting. Could this be something to look into just in case?

loudbatperson · 18/08/2024 17:37

Presuming they were not melted when she left the shop after purchase then of course she shouldn't get a refund.