Ocado...

I've been using Ocado for over 20 years and think they provide a brilliant service. I don't find them dearer than other supermarkets and think they are quite competitive. I could count on the fingers of one hand the number of times my delivery has been late over the years, and the very small number of substitutions we get are always very sensible. I also really like that my groceries are delivered in carrier bags, and the lovely drivers always bring everything indoors for me. The quality of fruit, vegetables, and meat is always as good as I would choose for myself, with good use by dates, and on the rare occasion something has been squashed or has leaked, I've always had refunds without question. I've tried other delivery and click and collect services and the experiences I had with Tesco and sainsburys were awful. I've found waitrose be to ok but availability of stock is not as accurate as ocado.

It’s not a premium price if you’re careful what you buy, compare prices and are flexible about delivery times

And Ocado compares your shopping to Tesco and if it cost more they refund you the difference. Definitely worthwhile as the quality is so much higher.

Ocado are online only and don't have to worry about stock levels from in store purchases because they can gauge exactly what's going out. If the other supermarkets ran their delivery service out of distribution they could run it just as well.

Ocado is reliable, I've found. We did a price comparison with Waitrose once and Ocado came out slightly cheaper

Yes, I think Ocado are great. Usually plenty of slots, few substitutions or missing items and, on the odd occasion when there has been some kind of major mishap, a generous voucher as compensation.

I used them again today, haven't for a while as they can be expensive. But actually looking at my shop today and the quality of the fruit and veg, it will past longer than anything I get from Asda or Tesco.

I usually use morrison.. morrisons and ocado Come from the same warehouse, a driver once told me. That's why they have the same bags.

But the fruit and veg are actually fridge cold when they arrive and look fresher. Whereas when I order from morrisons, Asda or Tesco they aren't cold at all. So wander how long they have been sat around before picking.

Agreed, won’t use anyone else.

I don’t find them particularly more expensive, overall. We have a midweek delivery pass which is great value

Yes. I've been using Ocado for over 10 years now. They were superb during Covid. They have a great range and say they price match. I've had vouchers when they tell me they've price matched and come out more expensive but to be fair I've never checked.

Substitutions are always sensible. Damaged / rotten items still happen but so much easier to get it sorted. I did a Sainsburys shop recently thinking it would be broadly comparable. They delivered items close to use by date and rotten fruit. Trying to get a refund for the latter was impossible. Never again.

So you find that the store that charges a premium price also offers better service? That's shocking. Who knew that could happen?

Fwiw I usually use Tesco for home deliveries, and find it's disappointingly good. I like getting substitutions from them as they don't charge extra for more/ better quality items - but it rarely happens.