Ocado...

They don’t deliver to my area so have never used them.

iv used Tesco for years and while since covid/cost of living has had the impact of the amount of things unavailable have gone up apart from that they have been pretty good.
i could count on one hand the times there has been an issue with the delivery being late or not coming due to for example a van breaking down.
veg mostly decent quality and lasts as long as you take it out of any plastic packaging
meat normally decent with a good date on it apart from one off steak which even the cat wouldn’t touch.

subs are usually ok there have been a few odd ones. Normally it’s a higher value product or a bigger version of something which is quite good

they never have an issue with refunding if there has been a problem with a product or packaging etc has been damaged in transit. Doesn’t happen often

asda
out of the ten or so times I’ve used them over half have either been late or had missing items or short dates or veg that’s so past its best it’s unusable on day of arrival.
had tenderstem broccoli that was so off the heads we’re literally brown and fell apart on touch already two weeks in a row and they refused to refund them for example

@StaunchMomma yes definitely. And in fact I was telling someone last week that their customer service is so good and such a rare thing these days.

It's what most shops were or aspired to be 20 years ago.

Shame they broke up with Waitrose though. I'm less keen on their m&s collab.

It looks like I will be the lone voice of dissent here… I’ve just started ordering from Ocado ( have been using Waitrose). First Ocado order two items were delivered completely mouldy and with quite a few substitutions; second order was delivered an hour and a quarter late with no call or sms… I later found if you go into the app it tells you it will be late, but even that was wrong compared to the actual arrival time. I will not be using them again, so back to Waitrose I go. It’s a shame as I liked the new (for me) access to some of the M&S items.

Bloody God send for me in delivering to my elderly mum. With others, they would have things "out of stock" like bread, milk etc. No point in a delivery if I still have to go to a shop to get stuff anyway.

Ocado doesn’t have physical stores so it has much more control over its stock.

If I want to add 200g of tenderstem broccoli to my shop that’s coming on Thursday, Ocado can tell me now that it will be in stock and virtually reserve a pack for me. If I reserve the last pack available for that date and area, other customers trying to buy after me will be told it’s out of stock and offered a bigger or smaller pack as an option. If I ordered from any of the supermarkets with physical stores, the broccoli is likely to be picked on Thursday from a supermarket. They have good stock systems but they can’t know if there will be a pack available for me. Someone could walk into the shop and buy the last three packs 5 minutes before my order is picked. I’m much more likely to have missing or substituted items

I ♥️ Ocado 😂

They really were amazing through Covid, weren't they?

Yeah, I'm a big Ocado fan.

They're really good on customer service, quickly return money for any damaged items and rarely have missing or replaced items even around Xmas.

Price wise, M&S and luxury items are bound to be a bit more expensive but they're not bad for day to day essentials. I did miss the Essential Waitrose range when they switched over but the range of food is very broad and they always have offers on and go through periods of price matching against eg Tesco and sending money-off vouchers for the amount extra paid with them for the same items, if they're more expensive.

I find they stock a lot more UPF free foods too and I love the artisan/market section. Being able to order M&S school uniform bits is handy, too.

I wouldn't use anyone else for delivery (apart from the occasional emergency same day Morrison's order off Prime) BUT I do think their service is changeable across the UK. I've heard many on here saying they've had bad experiences.

I flipped to ocado when Tesco moved their south London depot from Croydon to Erith and then I could never get a delivery slot. By Wednesday pm the next available delivery slot I can get is usually Tuesday. More slots do open up sometimes but you have to be checking constantly and it's a gamble. I'm actually going to cancel my annual subscription renewal when it comes up, I've spent vastly less money there this year because I just can't get my shopping delivered for the weekend.

With Ocado I can always get tomorrow and often same day. Handy when I'm doing my online shop from my morning commute! The quality is pretty good to be fair.

I find Ocado way better than Waitrose. Waitrose delivery - the few times I’ve used it - has been appalling. One time they spilled bleach over my food and I had to really argue to get it refunded.

Go to orders and receipts on the app, click on your most recent order and it will tell you when your food goes out of date.

As a pp pointed out, Ocado comes from a warehouse so can control stock levels better. I find like for like prices are much of a muchness, however they don't do a value range so if you buy any of that elsewhere you won't find an equivalent.

They don't do 6pt milk bottles though, which is a small irritation.

I use the very late 99p slot, but 9 times out of 10 they are earlier (suits me fine)

I don't use it that often, but is ok when I do. I use Sainsbury's, and occasionally Morrisons if they send me a voucher/ offer free delivery.

I recently refused a substitution from Tesco because I’d ordered a bulk box that gave me 30 of the thing for £20, and the smaller boxes they’d replaced it with gave me 24 for the same price! Not sure how they thought that worked out…

No real brand loyalty at all in this house, I just use whichever supermarket has a cheap delivery slot in the next couple of days. However, Ocado/M&S delivery cost is often cheapest for me, and none of my groceries are any more expensive. Plus the driver is often running a bit early and always calls in advance to make sure that’s ok.

I'm also a very happy customer for over 10 years with their customer service, driver service and quality. I have a mid-week pass which is fairly reasonable and probably cheaper than my petrol to the nearest town.But I am not sure they still offer that. I didnt think they were good over COVID/lockdown - their communications to customers were so patchy and different. I didnt get that. Perhaps due to different warehouses but they could have been a lot clearer.

They are very reasonable about refunds if a product is damaged (often due to their overpacking). The Tesco comparison is fairly new but I like the idea - saves me a job! They've been lovely with my elderly mum as well who is now housebound - so apologies if you cant get through to Customer Services - it's my mum with her daily chat!!

I switched to Sainsbury’s from Tesco around 10 years ago and they are consistently good. Never late, unusual to get a substitution and the produce is good. Not sure why you’ve encountered problems with all the different shops though.

I've used Ocado for a few years and found that they carry lines others don't, their customer service has been excellent, alongside their delivery drivers always being of a high standard. Prices can be a little higher for some items, certainly not all, but they often have offers, trail new ranges (I'm a convert to the new Ineos liquid detergent), plus carry items I've struggled to get else where (some French / Italian brands). I like the M&S range and they price match with Tescos, so happy to stay with Ocado and believe me I don't throw money away, but find a good, reliable delivery service, purchasing my basics, actually saves me money (not tempted by wandering down an aisle). Plus when you pay for the delivery up front, it makes it very cost effective. I have a late delivery, so pay £3.99 for a month's delivery, which is far less than me going to the supermarket to pick up the basics.I still purchase fruit and veg locally though, as like to check the items before buying.

I was using Sainsbury's but the sell by dates were awful and the general state of the shopping was poor. Like someone had thrown it from a great height.
Ocado have always been good. Although you can't rely on them at Christmas you'll end up in the supermarket because tonnes will be missing.

I think their stock availability isn’t always great, really frustrating trying to buy a bundle when one item is completely out of stock. However, it’s rare I get something not turn up.

I find their expiry dates are often too soon, I gave up trying to get a week’s worth of fresh stuff in. They used to do a receipt (first paper and then emailed) with all the expiry dates on that was so useful. Shame they’ve stopped it.

I use Sainsbury’s and rarely have any issues.
ocado are constantly sending me 20% off vouchers to try and lure me back, I start to build a basket and even with 20% off it’s more expensive than Sainsbury’s.

One of my fears in life is Ocado not operating anymore or being sold off to someone who runs it down to the usual lowest common denominator shit fest that is most major UK corp.

Yeah we only use Ocado now for online delivery. As a family with allergies/restricted diets it's so annoying to get multiple substitutions that we often can't use (so have to go shopping to replace)
Ocado rarely substitute anything which is fab! Also find the dates really good too

I use them, not all the time but fairly regularly. The delivery drivers are lovely, and on the app it shows what time they are going to arrive and it's often bang on to the minute.

I always empty everything into a box on the doorstep and give back my plastic bags back straightaway and they don't mind as I'm often the last on the run.

I don't think that's been the case for quite a while now (using the same warehouse).