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Original poster

Salon increased price of service since I booked and paid deposit

34 replies

shinytartlet · 17/08/2024 07:29

A couple of months ago I booked and paid a 10% deposit at a hair salon. Regular customer. Been there a year+ and already had around 10 appointments. Generally happy with the service.

When I booked I paid a £6.50 deposit as usual for my £65 cut and blow dry.

I've now been sent a reminder for my appointment and the price of the appointment is now apparently £75. I assumed the reminder email was wrong, but I checked the website and the price of a cut and blow dry has indeed increased to £75.

I wasn't notified of this above 10% price increase, and there were no comms on the salon's social media channels. To be honest it's not an increase I can really afford given how regularly I go (short unruly hair!), and I'll likely look for another salon.

Am I being unreasonable to ask not to pay the increased price when I go for my appointment next week? I have the original booking confirmation stating the original price of £65.

OP posts:
Original poster
shinytartlet · 17/08/2024 08:27

OrangeSofa1 · 17/08/2024 08:21

It’s actually nearer 15% increase which is a bit steep.
I’d check with them before you go so you can relax and enjoy your appointment.

Yes I thought it was very steep too.

I understand and sympathise that their costs have gone up. However I wouldn't have expected more than 10% and I would definitely have expected them to honour the original price and notify me of the increase at the point of my next booking.

OP posts:
Original poster
shinytartlet · 17/08/2024 08:23

Flossyts · 17/08/2024 08:16

I don’t disagree with the sentiment, but I suppose how much do you want to ‘win’ here. I would argue with it if you are willing to risk being dropped as a client. Is that new price out of kilter with others where you live? Could you go somewhere much cheaper.
mine costs me £75 ish including a full head colour.

I'd be outraged if they 'dropped' me as I client if I pulled them up on their questionable approach to price increases. After these outstanding bookings, I'll be looking elsewhere regardless of whether they honour their original pricing or not. They're definitely now top-end when it comes to salon prices in the area. Unfortunately now out of my reach, I've got to draw a line with prices somewhere.

OP posts:
OrangeSofa1 · 17/08/2024 08:21

It’s actually nearer 15% increase which is a bit steep.
I’d check with them before you go so you can relax and enjoy your appointment.

Flossyts · 17/08/2024 08:16

I don’t disagree with the sentiment, but I suppose how much do you want to ‘win’ here. I would argue with it if you are willing to risk being dropped as a client. Is that new price out of kilter with others where you live? Could you go somewhere much cheaper.
mine costs me £75 ish including a full head colour.

GMH1974 · 17/08/2024 08:07

Take the emails with you. Surely they will have to honour the £65 price if you have it in writing.

Original poster
shinytartlet · 17/08/2024 07:47

Thanks everyone for the replies so far.

The super annoying thing is that I actually have 2 upcoming appointments booked with them as I always book in advance. For both I have booking emails confirming the £65 price.

OP posts:
NigelHarmansNewWife · 17/08/2024 07:33

I think you have a contract for £65 but check their website and Ts and C's for the details. They may say they reserve the right to amend prices, in which case you should be able to get your deposit back, for example if the increase meant you couldn't then afford it/didn't want to pay a higher price.

Lovethat · 17/08/2024 07:31

Not unreasonable at all. I'd be ringing the salon and making sure you'll only pay the £65. You paid your deposit on the proviso that the treatment would be £65. You might not have booked if you'd have known it was £75.

Mrsttcno1 · 17/08/2024 07:31

It’s worth asking, my salon increased their prices a few times in the last few years but they always honour the previous prices for any appointments already booked x

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