To think this AirBnB review was unfair?

I don't charge a separate cleaning fee - it's all factored into the nightly charge so what you see is what you pay.

Deep cleans are not expected. We ask that the place is left basically tidy and the bins emptied. Dishes washed and put away is also nice and some owners will expect that. Have you been given checkout instructions?

I would not have left that review for you.

It has to be pretty bad for me to say it's left messy. A few dishes on the draining board wouldn't even register with my cleaning team.

Sorry to highjack the thread - I’m in and Airbnb now and I have just seen that we are not charged a cleaning fee - does it mean we need to deep clean the place before leaving ? Thank you

It shouldn't be allowed.

I go all over the place.

I stay in independent hotels, inns or B&B's.

I don't want to cook and clean on holiday.
I want to relax, ask the proprietors all about the area, enjoy their lovely food and hospitality. I want to fund the local economy and leave the houses, cottages and flats for local people to live in and enjoy.

Current hotel has - separate room for the kids, a fridge, an iron (haven’t used it), spa, sauna, indoor pool, outdoor pool, cinema, parking, on the beach. Lots of rooms to sit downstairs with a glass of wine in peace, a gym, huge grounds.

I’m pretty happy and may never stay in an Air BnB again. Especially with their ridiculous demands. I don’t want to cook and clean on holiday. It’s the summer holidays - at home I have done nothing but cook meals for the kids and clean. This is an actual break.

Can you challenge this with Air BnB?

Otherwise I would be polite and factual in response "We tidied the property, washed up and left as we found it. No specific rules/requests regards post stay clean up. Review is therefore not representative of how we left the property"

I actually had my first nasty review at my business today. Pissed me right off as we've worked bloody hard and been renovating for weeks before we opened a week ago. Some utter cock lodger decided to snipe over some trivial bullshit. I replied in a very much obvious "I'm going to apologise and be professional but if you read between the lines this guy was a prick" (ie saying we endeavour to serve all customers to their satisfaction and are disappointed that despite attempts to please you we failed on this occasion ".

You do get people who can't help but leave a negative review over stuff that doesn't matter.

Same where I live. One couple bought up 3 properties in the village last year alone, all Airbnb.

There is no shortage of housing in this country.

I had to move out of my home city, where I was born and bred, why? Because people come from everywhere to live there, from Manchester, LIverpool, Birmingham, Scotland, Wales, abroad, the West country, all over the place.

So, I was priced out. Had to move somewhere else affordable

Thats what the poster is saying, there is housing all over the country to buy or rent, you might not want that housing but its there. However not all of it is accessible to people without guarantors, on benefits, with children or pets if they are rentals. people renting out holiday cottages dont change that at all.

Where do you go on holiday?
I do not want to stay in a hotel
I want more space
I want more flexibility

Absolutely this, the thought of spending a whole week in one room!!! No washing machine, no iron, no sofa, no garden to sit out in, bathroom in teh bloody room.

No fridge for proper milk either

Home and abroad (we're mostly abroad although have just booked 2 upcoming UK trips) we always use it

We keep the place clean and tidy so on the last morning we just give the sinks a quick wipe and check everything is ok. Barely takes any time at all.

We do find the 4pm check in a bit of pain although quite a few places have let us check in earlier but 10am is late for us to check out. We are normally out by 9am at the latest.

We just don't like hotels - too cramped, too inflexible, too noisy. I can't even begin to imagine what it is like with children!

Completely agree. I have stayed in my last Airb&b.

Kind of proves there are available homes? How many empty homes would you like to see on the market? In fact 10 mile radius brings up nearly a thousand.

Me too. I don't go away for a relaxing break to then spend anytime, whatsoever, stripping beds, emptying bins and Hoovering. I don't do those things in my own home (have a cleaner) so no way am I doing it when I've already paid a cleaning fee.

If there's a list of cleaning instructions it gets ignored and I won't stay there again. I will always leave the property tidy and pop dirty crockery in the dishwasher, but that's my limit.

P20 sunscreen, acne cream with hydrogen peroxide in leave bleach marks over towels and sheets. I lost 4 pillowcases, a cushion cover and a full bedlinen set within 2 weeks from this.

Well each to their own. It’s our last day here tomorrow. Hotel has agreed a late check out and it will be bliss not having to get up and clean before we leave and strip the beds. It may not take hours but if you need to be out by 10 then it needs to be factored in, especially for a family of 4. We get to leave at 11.30 - and don’t have to do a thing.

We got an early check in on arrival and a late check out. Delaying check in until 4pm and forcing a 10am departure is taking the piss. But if that’s what you want to do then go for it.

I had this once I rented an Airbnb which allowed dogs I told her what breeds I had and booked for two weeks when we left she tried to sting us for additional cleaning because of dog hair there was no hoover and no brush so I’m not sure what she thought I would be able to do about it. She also said that we had been smoking in the garden and now the garden smelt

Nope. Just looked where I live on right move, 5 mile radius. 204 houses to buy ranging from 65k to 1.2 mill. I live in the North. In Nice areas and less than nice areas.

The difference is that Airbnb has - rightly or wrongly - got a reputation for being full of hosts with ridiculously long house rules, high cleaning fees, and who leave stroppy reviews for their guests. Don’t get those with the other providers! I don’t know whether that means the stroppy hosts don’t use the other platforms, or whether they just suck it up on those.

I had this once - after spending money buying decent cleaning things as they'd left so little. It still annoys me years later.

That is true.

But I seriously don't rent someone's property for a holiday or a business trip and consider it a privilege to pay for them to critique my cleaning standards!

I'm very clean. I strip beds in hotels before I leave and out towels in the bath. I also tie up bin bags. (I've worked hospitality)

I always stay in same hotel with ds when we travel for him to compete (a few times a year) they always say they change bedding after night 4. We stay 5 nights and I say not to bother (environment!)

Yes, I pay for someone to do this and they would. But I'm absolutely not paying to stay somewhere, do my but to help through choice and then have some jumped up apartment owner publicly comment on my standards of hygeine.

Fuck that

They don't want you to do hours of cleaning. That's just a ridiculous statement.

I will strip beds if they ask you to as I don't see it as a big deal but in the many places we have stayed I think only 3 have asked guests to do this.

As I said before, me and DH keep the place clean and tidy as we would at home. If we make any crumbs we will clear them up. We wipe round the kitchen and bathroom sinks every day as we do at home.

I am glad hotels are bliss for you but they are not for me. I don't need someone to clean my room every day and why would a room need to be cleaned every day anyway? Also certainly don't need clean towels every day. Waste of the hotel's water and energy to be giving guests clean towels every single day.

I don't need someone to make the bed every day. How difficult or time consuming is it to plump the pillow, smooth the sheet and straighten the duvet? Even in a hotel we make our bed.

We will stick with having loads of space, a nice living room with a comfy settee, a kitchen so that we can make food and drinks if we want when we want. A garden or balcony, not being told when we can eat breakfast and what we can have to eat. A big big plus is not having other guests that come back late and night and make loads of noise talking at the tops of their voices, slamming doors etc which we always seem to get when we stay in a hotel even pretty expensive ones

I left washed items on the drainer for the first time last week, in our AirBnB, because the cleaning fee was an astronomical - £150 - and there's no way that they are paying their cleaner £50 an hour (it would need about an hour cleaning/turnover at most as it was small). The checkout times were a joke too. Check in at 4pm, check out at 10am but they charged us £900 for a 4 night stay in the dump of a town we stayed in (North Wales). Our fault for not knowing the area but these owners really took the piss. I'm not spending my last day of my holiday getting up at 7am to clean something I've been charged £150 for someone else to clean cream off when I am being told toleave at 10. I haven't left a review because tbh I don't want to be vindictive and a shitty person but if they gave me a bad review I'd be going for it.