Who is the CF, me or the beauty salon?

What do you mean “especially at 70”?

op you realise you’re probably the 900th person who’s done exactly this to them. They’re trying to run a business.

They should’ve done a full consolidation as there will be contra indications to this treatment. Of course they should refund her deposit as your Mum did her research and notified them within an hour. Very poor of salon

Because as we age our bodies have less ability to cope. Not everyone ages equally, but geriatric care is very different to that of younger people.

Microblading has been deemed a special treatment that is licensed by local authorities. It is illegal to provide or advertise special treatments without a license.
However, requirements vary between areas according to the policies of the local council health department. Contact them to find out their exact requirements as each local authority has its own bylaws and costings

From pmuhub.com

If you didn't know it was non refundable, then you probably have a case. A decent business would refund anyway - better to keep your reputation and customers, than quibble over £50. Their poor advice also counts against them and seems to be the reason your mother won't re-book - have you pointed this out? Most places take you on trust surely? Unless you have a reputation with them for repeated cancellations.

If you didn't know it was non refundable, then you probably have a case. A decent business would refund anyway - better to keep your reputation and customers, than quibble over £50. Their poor advice also counts against them and seems to be the reason your mother won't re-book - have you pointed this out? Most places take you on trust surely? Unless you have a reputation with them for repeated cancellations.

Whilst I agree with you totally on the reached out, when did people lose the ability to use basic language? I dont think it's reasonable in this instance as such a short time had passed between booking and cancellation

If the slot remains free then the worker wouldn't have got paid anyway and if someelse books it they get an extra fee so either way it's money for nothing

What on earth are ombre powder brows?! Are they tattooed? I live in Essex and see a lot of tattooed brows they look awful quickly, like slugs.

They are not being unreasonable to withhold the booking fee when you cancelled, that's what a booking fee is for, they would be unreasonable to not move the appointment to allow your mum to come off of her meds for a week as per the advice. As for coming off of meds needed for health, for a beauty treatment, well, it's not a decision I'd be encouraging my mother to make.

OP I would try to recover the booking fee on the basis that it was taken under false pretences. You might not have much luck as they sound very dodgy - no website, not asking in writing for vital health and safety info before they agreed to the booking, deleting their later replies…. and at £200 very cheap!

I’m your mum’s age and have powder brows, also on various meds (but not blood thinners). My beautician takes a large booking fee but only after I have submitted a comprehensive questionnaire where she asks about medical issues. I assume this is required for her insurance cover, and I wonder if the outfit you dealt with have any cover.

You may have to wave goodbye to the £50 (lesson learnt), but I hope you find somewhere decent for your DM, and she is happy with her new brows.

Although I agree, if I'd already paid £50 and I knew they done a good job, I'd still go there.

I can see both sides. Yes I'd generally assume booking fees or deposits are non refundable.

However there were no terms and conditions, ans if there are medical caveats they should have made this clear. It's a bit shady that they were actually giving epically advice that it would be fine, and they know this if they deleted the messages.

However the point of deposits is to stop them losing money by turning away other custom. So that people don't book in and then not turn up or cancel on the day. If you booked and cancelled within an hour it's highly unlikely that they would have turned away customers for the same slot you booked, and you were cancelling for a medical reason not just because they couldn't be bothered. So I agree in this instance they should have just given you back the deposit, maybe less an admin fee to cover the booking and unbooking

YABU

You didn't reach out to the salon, you contacted or messaged them.

Booking fees are there so workers don't lose out when people cancel.

Sounds very suspicious to me; I would not book with someone who didn't have a website and I CERTAINLY wouldn't give them my bank details.

Just because someone is 70 it doesn't mean they have to no longer worry about their looks. However, I don't think I would be risking a blood clot in order to get some eyebrows.

When you paid the booking fee, were you advised of the contraindications for the treatment and the fact that the booking fee was non refundable? The cancellation terms should be made clear at the time of making the payment. If you did this over whatsapp and remote payment, without seeing and agreeing the terms, I think you have grounds for a full refund.

@MrsGlennBulb because it's an utterly pointless exercise and I'd expect someone with the life experience of a 70 year old to realise that? It's the same as my dad being told he had to come off his blood thinners for varicose vein surgery for looks and he decided not to as it's not worth the risk for a vanity project

I paid £300.
And would do it again in a heartbeat; one of the best beauty investments in myself. Meant I could go out without makeup and still look normal (over plucked in past). They don't look fake as I went for normal size and I fill in myself when I want a fuller brow. Can you tell I ❤them lol!!

Why especially at 70, pray tell.

Thank christ I thought it was just me!

Who prioritises what their eyebrows look like over medically-prescribed, so presumably necessary, treatment? Do people really do that? Mind boggling

Because they're very unprofessional? In this situation they should be apologising for not checking she had any medical issues before booking her in, not trying to give bad medical advice they're not qualified to give

Exactly this lol, especially at 70!!