Who is the CF, me or the beauty salon?

Apixaban and Edoxaban are the newer anticoagulants and generally don’t need blood tests. My mum was taken off warfarin a couple of years ago and put on Apixaban, specifically because that drug meant she didn’t need the weekly INR testing. And it was mentioned upthread that the salon didn’t offer a pre treatment consultation, which is an industry standard. They should have enquired about any health problems or medication which would have precluded the treatment. The fact that they sent two messages saying the treatment would be fine, and then deleted them suggests they know they’ve dropped the ball.

YABU. They would have let you reschedule which is the right thing to do. You just don’t want to because your mum isn’t going to stop taking her anticoagulation. Also it’s probably still fine to have it done whilst on something like apixaban/edoxaban. Patients in hospital still have blood tests when they’re on those medications.

Doesn't matter how you think its sounds. They mean the same thing.

This lol 🤷🏻‍♀️

Yes but the objection is to saying ‘reaching out’ when you could say ‘telephoned’ or ‘contacted’ as that sounds more factual.

That is reaching out!

She didn't want to cancel, she wanted to postpone.

I think if cancelled with over 72hrs notice a refund should be offered, if less then no. If they insist on it being non refundable and over 72hrs notice is given then it should be able to be moved to a not suitable date

Declining request to cancel within one hour is ridiculous. Leave a Google review about the salon describing the situation. It is most likely they will change their mind and offer a refund in exchange for recall of the negative review.

take screen shots of the booking process without making the final payment. Screen shot T&C
does it say non-refundable.
unless their T&C have been reviewed and signed off by a lawyer then they don’t actually mean anything.
check home or car insurance as it’s well worth ticking the box for legal cover on one of them as you can ask them anything.

you can also take them to small claims. Seems a stretch but that’s what it’s there for

It’s not her mums’ mistake if the salon have failed due diligence. It’s an industry standard to offer a pre treatment consultation, which includes asking about any health problems or medications which may preclude the treatment. The salon didn’t do this. In fact they sent WhatsApp messages advising that the treatment would be fine and then deleted them when they realised they were wrong. Doesn’t exactly scream competence. They should refund the deposit because they failed in their duty of care.

You're being the CF. What you've paid is basically a deposit....it's non refundable and most places do this, including for hair to protect businesses from so many peopoe just not turning up for appointments.
Your mum made a mistake but it's her own mistake. Why on earth would she even come off blood thinners which she will be on for a serious reason just to have eyebrows done ....think she should re think her priorities anyway.

I didn't think booking fees were ever refundable in any situation

Just get your bank to action a chargeback. If they'd been reasonable and had terms saying non-refundable, I'd have said it's on you. The fact it didn't makes it unenforceable.

I'd also be tipping off trading standards regards them ignoring medical guidance. That could also invalidate their insurance because they're taking undue risk with clients.

@superdelooper The Citizens Advice website says you have 14 days to change your mind...

"If you want to cancel a service you’ve arranged online, over the phone or by mail-order, you get a 14-day cooling-off period - for example, if you've booked airport parking, hired a cleaner or gardener or asked a solicitor to sell your house or a plumber to service your boiler. During the 14 days, you can cancel for any reason and get your money back."

https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/

Contact your credit card company/ bank to pursue a refund. If the salon say the booking fee is non refundable this must be clearly stated in their terms and conditions. If they don’t have a website I don’t see how they can have published these terms and conditions.
I once got a £500 deposit returned from a car yard because their terms and conditions didnt specify that deposits were non refundable

No advice but what I find crazy is that someone who isn't even a medical professional advises clients on blood thinners to stop them for a week prior to their procedure and a few days after.

Previous stroke/MI/DVT? Who cares if you throw a blood clot, least your eyebrows look good 🤨

I appreciate they require a booking fee to stop time wasters.

This situation feels quite unique and under these circumstances I would have refunded you. Especially as you realised so quickly.

Mine were £225 with £50 off and worth every penny! I don’t have any eyebrows and had microblading a few years ago which was agony. Ombré was uncomfortable but not bad and I now have beautiful looking brows instead of trying and failing to draw them on neatly.

VanillaImpulse agree with you

They can look awful... but not if done properly. My eyebrows have lightened as I've got older and I'd lost the tail end due to hypothyroidism. I have fusion eyebrows (part microblading, part powder ombre) and they look great. They're not like slugs, very natural. Microblading and powder are both a type of semi permanent tattoo

As explained above again!!!! it's permanent eyebrows. it helps people who have no eyebrows, look normal some people who have no eyebrows for whatever reason due to cancer alopecia etc. it helps their confidence
can people STOP saying 200 for eyebrows!!!!!

For tattooed permanent eyebrows I’m sure. Not just waxing.

Fuck me - £200 for EYEBROWS????

Also - booking fee is same as deposit but I do think salon are being a bit arsey if you cancelled within the hour.

Exactly. It’s permanent.

just also to add its a skilled process the therapist will have to be highly trained. takes a while to do it and equipment insurance etc adds up so the salon has to charge the costs to cover all that