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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To book a 6 person lodge for myself?

283 replies

MaryRoze · 12/08/2024 12:29

One of my favourite things to do since escaping my controlling ex is to get away by myself for a couple of nights, somewhere remote with a good view, a hot tub, where I can just relax and recharge.

I've found a lovely site that has a few 2 person glamping pods, and 2 self-catering cottages. One cottage sleeps 4, the other sleeps 6. I dithered over both of them but decided to go for the 6 person lodge as it has nicer facilities, bigger kitchen, nicer views, and an enclosed garden for if I decide to bring my dog with me.

I've just received an email from the company asking me to clarify it's just for me. I've said yes. They've come back and said it's a busy time of year for them (October), so would I like to have one of the glamping pods instead as the cottages are really for bigger parties only.

I've had another look on their website and can see now it says they charge a fixed rate for 2 people, and for each additional person it's an extra £50 per person, per night! So they're obviously thinking they can make more money out of a bigger party rather than just me on my own.

I haven't specified this to them yet but I was planning on paying extra for early check in (£30), bringing the dog (£25), and a bottle of fizzy on arrival (£40). So it's not like they won't be getting their moneys worth out of me.

AIBU to book the larger property just for me?

OP posts:
MabelMaybe · 12/08/2024 16:09

@MaryRoze just flagging that if you google the term you used about the T&Cs, it goes straight to what I presume is your location. Don't know whether you want to report that quote to get that bit removed from your post. the cottage looks lovely

muddyford · 12/08/2024 16:05

I booked a three bedroom cottage just for me and the dog last year. I'd been several times before with DH and it's perfect, so I don't see why not.

IHaveNeverLivedintheCastle · 12/08/2024 15:58

DreamW3aver · 12/08/2024 12:39

It's like a restaurant not wanting a single person to sit at a table for 6 so you can understand why they are asking when they have a per person supplement

That's not unreasonable either as they aren't penalising smaller parties for not using all the rooms and bedding

Neither of you is wrong, you're just coming at it from different directions.

No it isn't like a resturant. Most holiday lets are booked by the unit, with the larger ones being more expensive,not the number of people in it

MarkWithaC · 12/08/2024 15:58

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I was already thinking they sounded a bit fly, and then I read about them charging for non-overnight guests Shock
I wonder where they draw the line; if someone comes round to pick you up to go out, and stands/sits around for 10 minutes while you get your bag and shoes ready, are they a 'guest' and billable?

I'd have no problem at all with remaining in the 6-person cottage given this.

Hoppinggreen · 12/08/2024 15:35

I imagine that they are making sure you aren't paying the price for 2 and then sneaking more people in

Boomer55 · 12/08/2024 15:30

If you’re paying for it, book what you like. My DH and I used to book 4 bed lodges. We liked the space.👍

Ithinkwedbefriendscomelittlebabe · 12/08/2024 15:28

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Singledadnkillinit · 12/08/2024 15:24

@MaryRoze

Its as simple as this,

As long as you are a paying customer
It doesn’t matter if there’s one person or 10.

Life’s stressful, let yourself have this

Ithinkwedbefriendscomelittlebabe · 12/08/2024 15:20

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JoJothegerbil · 12/08/2024 15:19

I work in holiday keys and bookings this year have been dire. Our industry body agrees. They'd be mad to lose your booking when times are tough. If they don't book it, they'll probably reduce the price nearer the time and get less anyway.

Ithinkwedbefriendscomelittlebabe · 12/08/2024 15:16

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Ponkpinkpink15 · 12/08/2024 15:14

@MaryRoze

im sorry I haven't read the whole thread (I am just about to get off my phone as I don't feel great)

I just wanted to say, (especially given it's only a 2bdrm place) I don't think YABU at all, they need to change their system if they're not happy to take a solo booking in it!! Just price the minimum at what they're happy with. Idiots.

but if it were me (& it could well be!) I'd cancel & book elsewhere because my fear would be turning up and finding it 'accidentally' double booked with only a pod available.

MaryRoze · 12/08/2024 15:13

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That's so kind of you. Thank you. Flowers

OP posts:
Xmasbaby11 · 12/08/2024 15:12

Good for you OP - stand your ground and keep your lovely property. It's clear that the company didn't think through their policies and now aren't making as much money as they'd like. It's on them and they can change their policies in future if they want to.

Most people I know get a property a little bigger than strictly needed because holiday properties are often small.

Ithinkwedbefriendscomelittlebabe · 12/08/2024 15:12

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Marmalade1987 · 12/08/2024 15:10

Not really the point but the extras you mention isn’t just money in their pockets. The fizz they’ll have bought/have to buy and they might pay cleaners for a ‘deeper’ clean when a dog has been

MaryRoze · 12/08/2024 15:03

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On this particular occasion, no, because it's already booked and paid for.

If the consensus was that occupying a 2 bedroom place when you're just one person was unreasonable, it would certainly make me think twice on future bookings.

OP posts:
Strictlymad · 12/08/2024 15:02

If they offer it to book at x price for one person online and you’ve done so they can’t cancel! It’s tough tits! They should have thought that through, I expect they advertise as such to make it look cheap. Then people get hooked and excited and book anayway. If they see full price they would scroll on

Ithinkwedbefriendscomelittlebabe · 12/08/2024 15:01

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pizzaHeart · 12/08/2024 15:01

MaryRoze · 12/08/2024 14:58

I've just scoured the entire website and there's nothing whatsoever about minimum occupancy.

I've also went through the booking process for the week before in October, and the price is increasing as I add on extra guests (above the fixed 2 person rate) which I admit, I didn't even attempt in my original booking.

And to be honest you might decide to bring an additional guest with you by October who knows - paying the relevant extra charges of course.

Fluufer · 12/08/2024 14:58

Tulipsareredvioletsarebue · 12/08/2024 14:54

They dont need to take a hit, they can cancel the booking.

A few years back a big retailer made a blunder and sold product A retailing at something close to 100 for like £10. They refunded everyone, byt hyenas expecting to make a big profit and thinking they hit a jackpot were threatening to take them to court. Of course nothing materialised because everyone got the money back, end of story.

In a similar way, if the place (which may be new, we dont know) can cancel the booking and redo the pricing.

I dont agree that anyone should make a loss / suck it up because of a mistake, nice as it would be for anyone to rent a place housing 6 or 10 people and pay for 1 :)

They haven't made a pricing error though. She paid the 2 person minimum, which is already more expensive that the smaller property. They just changed their minds because they think they could make more. Of course they can cancel, but that's appalling customer service. I imagine if OP had booked with an imaginary partner, paying the same price, this issue would not have arisen...

pizzaHeart · 12/08/2024 14:58

I didn't think I was massively under-occupying because although it says "sleeps 6", it's only a 2 bedroom cottage. Persons 5 and 6 are expected to kip on sofa beds in the living room.
Wow! I think that’s why it’s only £20 more than another one, because technically the difference is not so big.
I wouldn’t like their business approach tbh. If you want this property with better view it’s up to you, you knew that glamping pods were available at the moment of booking. And these charges for additional day guests… Don’t get me wrong I absolutely understand that more guests require more bedding etc etc and they are right to check that you are not CF who is booking for secret group of 12 but still…I would expect them to check that it’s only you who is staying and stop at that without extra advices which place you should choose for booking.

MaryRoze · 12/08/2024 14:58

I've just scoured the entire website and there's nothing whatsoever about minimum occupancy.

I've also went through the booking process for the week before in October, and the price is increasing as I add on extra guests (above the fixed 2 person rate) which I admit, I didn't even attempt in my original booking.

OP posts:
OneCoolPearlOP · 12/08/2024 14:56

Tulipsareredvioletsarebue · 12/08/2024 14:49

Absolutely, but in this case the business didn't do the price correctly maybe they are new, who knows. and they realise they will make a loss. OP is not unreasonable to want the place to herself, they are not being unreasonable if they expect her to pay what you call the supplement to not make a loss.

Given that they provided a 'fixed price for 2', it's unlikely that they'll make a loss. Also, as discussed multiple times, this is only a 2 bed cottage. 2-3 is a perfectly acceptable number. Person 5 and 6 don't even have a bedroom. A single guest only has one extra room, there's no massive fixed cost associated with a much bigger property that'll cause a loss.

However, even if they will make a loss, your second sentence is wrong. It's not only unreasonable for them to not honour the advertised price, it's also illegal. If they make a mistakes they suck up the loss.

Personally I think they might have gotten a sudden large booking maybe for a hen do, wedding or similar. And are trying to profit off that. If something's booked, it's booked.

Tulipsareredvioletsarebue · 12/08/2024 14:54

Mirabai · 12/08/2024 14:48

Of course it’s happened before unless they are new to the market this summer. It’s very common for a single person or a couple to take a 2 bed property.

If they messed up, they take the hit not their guest, and modify their pricing going forward. Why should OP lose her booking taken in good faith at their convenience?

They dont need to take a hit, they can cancel the booking.

A few years back a big retailer made a blunder and sold product A retailing at something close to 100 for like £10. They refunded everyone, byt hyenas expecting to make a big profit and thinking they hit a jackpot were threatening to take them to court. Of course nothing materialised because everyone got the money back, end of story.

In a similar way, if the place (which may be new, we dont know) can cancel the booking and redo the pricing.

I dont agree that anyone should make a loss / suck it up because of a mistake, nice as it would be for anyone to rent a place housing 6 or 10 people and pay for 1 :)