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AIBU?

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Original poster

Just been pulled over by the police

259 replies

Outandabout43 · 10/08/2024 01:36

Fuming right now.

Been on a night out with work, partner picked me up, he is a named driver on my car.

Had issues with insurence when I renewed. Noticed policy was inactive after paying yearly fees. Spoke to insurence who apologised, stated the policy will be activated and gave £100 as a gesture of good will, this was in may

Police just pulled us over. Breathalysed DH driving the car and stayed we had no insurence. Checked policy and it's come up again as inactive. Have been told we have 7 days to prove insurence or DH will get 6 points in his license, this will effect his job.

I'm mortified. Obviously I'll contact insurence on Monday, but what if they say we are not covered. I've attached a screenshot of email provided by insurence but I'm really panicking now. What do I do??

Just been pulled over by the police
OP posts:
SwingTheMonkey · 10/08/2024 02:02

They won’t go back on what they’ve said, you’ve got it in writing. And if they did happen to go back on what they said, they’d have needed to contact you to tell you that you weren’t covered anymore, which they haven’t done. Honestly op, they confirmed it was an error their end and compensated you for your trouble. There’s obviously still a problem their end. This will all be resolved. As for the police… sometimes you’ll get a decent one, sometimes you won’t. Don't fret about what they think of you.

Original poster
Outandabout43 · 10/08/2024 01:53

I showed the email to the police and they where so rude and upsetting its now made me really worried. I'd been out with work friends and DH picked me up with young DD in the car asleep, it was like i was being judged for having a drink.

I know it states I'm covered since March 2024 but what if they go back on what they have said. I've never been in trouble with the police in my life.

I tried to call insurence but it states they are only open for complaints Monday to Friday

OP posts:
SwingTheMonkey · 10/08/2024 01:48

And while you’re sorting this out with them, find a different insurance provider - this one is clearly incompetent.

SwingTheMonkey · 10/08/2024 01:48

There’s clearly still an issue their end. You can sort this in the morning op, you paid the insurance and had notification you were covered as of March 2024 - you’ll be fine.

Original poster
Outandabout43 · 10/08/2024 01:46

Payment defo went out, but was an error with system on insurence side. Called them In may and they apologised and sent money in compensation (see attached email) documents where then shown on online account and thought no more of it. Just got pulled over and checked online account and it states inactive.

OP posts:
SwingTheMonkey · 10/08/2024 01:45

If you paid for it and received the document, you’re covered. You just need to have the insurance company confirm it’s an issue their end and then provide that to the police.

L1ghtbulbmoment · 10/08/2024 01:43

Do you have your insurance documents? They are usually emailed to you or they email a link where you can logon to a website to view them, if you have that then you have nothing to worry about. You could also check the payment went from your bank, that might be a quick way to put your mind at rest.

Original poster
Outandabout43 · 10/08/2024 01:41

But when I log onto my online insurence it states policy invalid.

OP posts:
HeddaGarbled · 10/08/2024 01:39

Take insurance certificate to local police station within the 7 days and all will be well. I’ve done it. It’s a formality.

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