Rats in eurocamp mobile

Oh god no. I have an absolute fear of any rodents in my space after a horrible hotel experience years ago. I couldn’t stay there OP.

From a CS point of view, in the past if something hasn’t been sorted I have very calmly said “I appreciate you are not able to resolve this yourself, so please pass me on to the person who has authority to do so”. Then don’t budge, or hang up.

I know you said you don’t have socials any more, but another issue I had recently was resolved when I tweeted the parcel company who had failed to deliver to me 5 days on the trot (despite tracking showing the van in the next village). I got my delivery the next day, and I literally have three followers! So set up an account and tweet the hell out of Eurocamp.

Good luck, feel for you,

OP you don't know it's a rat. You're assuming. It could easily be a hedgehog or similar.

Block everything so it can't get any further than the cupboard, keep complaining but otherwise crack in with your holiday. Do you have access to any shops? They hate peppermint essential oil. Maybe smear toothpaste around the cupboard failing oil!

I'd be horrified as well, but surely full on "bawling crying" is a bit much, especially around children.

The Netherlands in general is a functional place, but customer service is poor. It is not a very service-oriented place. Dutch people culturally expect things to be discussed frankly, with clear setting out of your expectations. No need to be rude, just to be clear.

Ask for the manager of the site. If not successful, call the general company HQ.

It could still be mice, if that’s any comfort (?!) I thought I had a herd of wildebeest in my loft last year from the noise and it turned out to be mice, I was amazed.

I hope the day staff are better.

An additional thought. Depending on where you are, Google the name of a regional Dutch newspaper or even a radio station. The Dutch are fantastic linguists so any language issue will be unlikely. Speak to the Newsdesk. Someone might like to take up the story.

I would escalate this as high as you can.

there’s no way I’d be staying in a caravan with rats.

When we were at Duinrell, one of the other Eurocamp vans also had a rat problem - it's clearly a know issue. They were moved to a different unit immediately.

Definitely don't give up OP, it's completely unacceptable and a health hazard.
In my experience the people who answere Eurocamp phone lines have always been really helpful, so hopefully you'll have more luck phoning them directly.

@bec81
I googled Eurocamp...others had an issue. {Durinell}
[From Tripadvisor]

My daughter staying in a nearby caravan with a baby and 2 little children was woken last night by RATS in her caravan eating her food. The staff at reception where rude, hungover from going out drinking the night before and more interested in laughing over how many shots they had drunk, very unhelpful when she complained about the RATS and all they would offer was to put rat poison in her caravan when she had a baby crawling around. She refused to go back in to a caravan full of rat poison which annoyed them immensely and made her hang around till 3 in the afternoon while they very begrudgingly found her a more inferior caravan.
Euro camp, you need to monitor your staff. We would NEVER use euro camp again. Bad customer services, dirty, tatty, leaking caravans. DISGUSTING
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I assume you have seen this? But just in case.

https://www.eurocamp.co.uk/information/help-and-contact/contact-us

https://www.eurocamp.co.uk/information/help-and-contact/contact-us/complaints-form

Can you name the site here?

I'd have thought Eurocamp head office could move you to another site nearby at least.

I agree, I'd not want to be sharing such close quarters-especially food!- with a rat.

I borrowed son's workshop on a farm and he warned me not to leave ANY food item out overnight.

I put my drinking chocolate powder and coffee and pastry in a bag on a high hook overnight...next morning- GONE!

{Not the coffee} - they had climbed to gnaw through the bag, and into the chocolate container.

They must have loved it!

Went there one dark and windy Christmas Eve with son, and we could see their eyes glow in the headlights as we bumped into the yard.

It’s more likely to be mice - don’t know if that makes you feel better? I would me for some reason. You shouldn’t have to, but you could buy some traps.

I would be contacting actual eurocamp rather than just the one on site.

Larry the Downing Street rat catcher.

Haha! Two legged rats!

Larry the Cat can't catch those.

Agree- the rat I had in the Lockdown summer was so noisy!
Mice are quiet little things.

''Quiet as a mouse'' is a saying for a reason.

They must know there's a rodent issue or why else would they have the plug-ins to hand.

and downing street!

We had a rat in that first Lockdown hot summer - I had doors and windows open - I heard rustling in a bin...and found a cache of cherry pits under the sofa!

{I think I made a post about it on here, even}

I played ''anti rat'' sounds online which were supposedly to drive it away- useless.

In the end I got a rat poison recommended by a pest control man and the bait was taken and never heard it again.

Local hardware shop said rat poison was their biggest seller at that time.

Rats are everywhere, urban or rural, rich or poor.

Buckingham Palace probably has lots.
And Windsor.

or a squirrel?

make a noise,
they are generally more scared of people
ask for a rat trap,
food in boxes.